INTERLACE (Interpersonal skills in the workplace)

Be a better and more productive contributor in your workplace. Improve your interpersonal skills today.

SKU: INT201901 Category: Tag:

Description

PROGRAM BACKGROUND:

The INTERLACE (INTERpersonal skills in the workpLACE) course is a program designed to equip participants with the needed knowledge and understanding of what interpersonal skills are, their importance, and how these are demonstrated to effectively deal with current and potential customers.

TARGET PARTICIPANTS:

Employees who work individually and/or collaborate with teams and deal with current and potential customers and clients on a regular basis.

CLASS SIZE:

6 (minimum) to 12 participants (maximum)

CLASS DURATION:

8 hours / day

LEARNING OBJECTIVES:

  1. Explain what Interpersonal skills are and their importance
  2. Enumerate and describe the interpersonal skills needed in the workplace and to effectively support customers
  3. Identify the interpersonal skills expected in today’s workforce
  4. Explain the importance of establishing new and maintaining loyal customers/clients

METHODOLOGIES:

  • Plenary discussions
  • Group tasks
  • Lecture
  • Individual work
  • Reflection
  • Debriefs

PROGRAM CONTENT OUTLINE:

  • Welcome and Introductions
  • About the Course
    • Objectives and Overview
    • Expectation setting
    • House rules
  • Introduction to Interpersonal Skills
    • Defining what Interpersonal Skills are
    • List of Interpersonal skills and examples
    • The Basics
      • Communication
      • Emotional Intelligence
  • Interpersonal Skills at Work
    • Critical Interpersonal Skills at Work
    • Employer Expectations Now (and Tomorrow)
  • Interpersonal Skills and the Customer
    • Customer is The Key
      • Importance of Clients/Customers
        • Establishing New Ones
        • Maintain the Loyal Ones
      • Industry Competition
    • Critical Interpersonal Skills working with Customers
    • Building Trust and Credibility
    • Working on The Relationship
  • Summary and Wrap-up

TRAINING SCHEDULE

INTERLACE (Interpersonal skills for the workplace)

Additional information

Duration

1 day

Experience Level

Any

Prerequisites

None

Min Participants

10

Max Participants

20