Managing Stakeholders Effectively

Learn the skill used by great managers everywhere. Learn stakeholder management and be a champ.

SKU: MSE2019 Category: Tags: ,

Description

The success of any project or endeavor is highly dependent on how good we manage those that are impacted by our actions. Managing Stakeholders Effectively is a two-day course aimed to provide the participant with the skills and competencies needed to become effective at managing stakeholders. This course includes both the soft skills as well as industry accepted tools and techniques to manage stakeholders effectively.

At the end of this course, the participant should be able to:

  • Describe what is a stakeholder and stakeholder management
  • Perform stakeholder identification and analysis
  • Describe the importance of expectation setting, effective communications, negotiation, diplomacy, power, and the value of integrity in managing stakeholders
  • Apply the skills in managing stakeholders effectively to the workplace

Course Outline

  • Introduction
    • What is a stakeholder?
    • What is stakeholder management?
  • Identifying and Assessing stakeholders
    • Where to look for stakeholders?
    • Assessing the different stakeholder types
      • Supporter
      • Neutral
      • Unaware
      • Resistor
    • Stakeholder Attributes
      • Power
      • Interest
      • Impact
      • Influence
      • Urgency
      • Legitimacy
    • The Power-Interest Grid
    • The Salience Model
    • The Stakeholder Register
    • Online Activity – Kahoot!
    • Activity – Power-Interest Grid
  • Managing Stakeholders
    • The Issue Log
    • Expectation Setting
    • Effective Communications
      • What is communication?
      • The three C’s of communication
      • Active Listening
      • Cultural Awareness
    • Negotiation
    • Forms of Power
    • Diplomacy
    • The value of Integrity
    • Online Activity – Kahoot!
    • Activity – Role Playing
  • Summary and Wrap Up

Who should attend

  • Business Owners and Entrepreneurs
  • Community Relations and Public Relations Officers
  • Project managers and leaders
  • Professionals who deal with multiple stakeholders from various industries

Course Fee is inclusive of AM/PM snacks, lunch, access to the xworks learning management system, digital course materials, and course certificates.

 

Training Schedules

Additional information

Duration

2 days

Experience Level

Novice

Min Participants

10

Max Participants

20

Prerequisites

None

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