PRECISION (Proactivity, Decision Making, Ownership)

Be more proactive, make better decisions, and take ownership of your work. This one day training program will show you how.

SKU: PRE201901 Category: Tag:

Description

PROGRAM BACKGROUND:

The PRECISION (Proactivity, Decision-Making and Ownership) course is a program designed to equip participants with the foundational concepts of being proactive, effective steps in decision-making, what it means to take ownership and how these are demonstrated in the workplace.

TARGET PARTICIPANTS:

Employees who work individually and/or collaborate with teams to work on assigned tasks or projects either internally (for the company) or externally (for clients / customers).

CLASS SIZE:

6 (minimum) to 12 participants (maximum)

CLASS DURATION:

8 hours / day

LEARNING OBJECTIVES:

  1. Explain the elements of Proactivity
  2. Enumerate and explain the 7stages in Decision-Making
  3. Describe what Ownership is and how it is applied
  4. Enumerate and explain the steps for handling a customer service crisis

METHODOLOGIES:

  • Plenary discussions
  • Group tasks
  • Lecture
  • Individual work
  • Reflection
  • Debriefs

PROGRAM CONTENT OUTLINE:

  • Welcome and Introductions
  • About the Course
    • Objectives
    • Expectation setting
    • House rules
  • Proactivity
    • What does it mean to be PROACTIVE
    • Key features of Proactive Behavior
    • The Proactive Person and How to be One
    • 4 Elements of Proactivity
  • Decision-Making
    • Problem Solving and Decision-Making differentiated
    • 7, 6 or 4: How many steps are there really to Solve a Problem
    • The 7 stages in Decision-Making
    • Know yourself: Styles in Decision-Making
  • Ownership
    • Definition of terms: Ownership, Responsibility, Accountability
    • The How’s of Ownership
    • Empowerment
    • Importance of Trust
  • Crisis Management: PRECISION @ Work
    • What qualifies as a crisis?
    • 4 Keys to effectively managing a crisis
    • 4 Steps for Handling a Customer Service Crisis
    • Create a Crisis Management Plan
  • Summary and Wrap-up

TRAINING SCHEDULE

PRECISION (Proactivity, Decision Making, and Ownership)

Additional information

Duration

1 day

Experience Level

Any

Prerequisites

None

Min Participants

10

Max Participants

20