The Art of Business Correspondence (ABC Training)

Learn to communicate effectively. Learn the Art of Business Correspondence and be better at getting things done through communications. Make emails that make results. Join now.

SKU: ABC201901 Category: Tag:

Description

PROGRAM BACKGROUND:   

 The A.B.C. (The Art of Business Correspondence) training is a program designed to equip participants with the needed knowledge and skills in writing effective business correspondence. It aims to impart the wholistic concept of being productive in generating objective results when sending business messages.

TARGET PARTICIPANTS: 

Anyone who deals with business writing, e-mail messages, & correspondence on a regular basis which includes key personnel such as, but is not limited to, Frontliners, Secretaries, Administrative Officers, Executives, Managers, etc.

CLASS SIZE:                    6 (minimum) to 12 participants (maximum)

CLASS DURATION:         8 hours / day

LEARNING OBJECTIVES:

  1. Explain what Business Correspondence is and its importance
  2. Enumerate and describe the stages of Business Writing
  3. Identify the different types of Business Correspondence
  4. Explain what the universal guidelines of Business Writing (Seven Cs) are

METHODOLOGIES:

  • Plenary discussions
  • Group tasks
  • Lecture
  • Individual work
  • Reflection
  • Debriefs

PROGRAM CONTENT OUTLINE:

  • Welcome and Introductions
  • About the Course
    • Objectives and Overview
    • Expectation setting
    • House rules
  • Introduction to Business Correspondence
    • Background, Definition and Context
    • Importance of Business Correspondence
    • Advantages and Disadvantages
    • Types of Correspondence
      • Internal (ex. memo, circular, notes, minutes, etc.)
      • External
      • Personal
  • Focus on Business Writing
    • Parts of a Business Message (E-mail / Letter)
    • Stages
      • Pre-writing
      • Drafting
      • Revising
      • Formatting
      • Proof Reading
      • Sending
  • Quick Review
    • E-mail Etiquette
    • Grammar
    • Spelling
  • Universal Guidelines to Remember: The 7 Cs of Business Writing
    • Clarity
    • Conciseness
    • Correctness
    • Courtesy
    • Conversational
    • Convincing
    • Completeness
  • Summary and Wrap-up

TRAINING SCHEDULE

The Art of Business Correspondence (ABC Training)

Additional information

Duration

1 day

Experience Level

Any

Prerequisites

None

Min Participants

10

Max Participants

20