Consulting 101

What is a Consultant? What does a Consultant do? How is a Consultant expected to act, behave, and add value to his client and his organization? This course aims to prepare the participant to perform consulting work at any field including business, technology, and management. Participants are immersed in actual simulations where their consulting skills are put to practice and enhanced. Amplify your technical skills by increasing your level of confidence, professionalism, and charm. Be a better consultant today.

At the end of this course, the participant should be able to:

  • Describe what is a consultant and the role of consulting in business
  • Describe the generic consulting process
  • Describe the Consultant Competency Framework
  • Apply practical tips on Professional Behavior competencies in the work environment

Course Outline

  • Introduction
    • What is a consultant?
    • Different types of consultants
    • Eight Roles of a Consultant
    • Why businesses need consultants
  • The Generic Consulting Process
    • The Generic Consulting Process
    • Entry and Contracting
    • Discovery and Dialogue
    • Feedback and Decision to Act
    • Engagement and Implementation
    • Extension, Recycle, and Termination
  • The Consultant Competency Framework
    • Market Capability and Knowledge
      • Technical Discipline
      • Sector Specialism
    • Consulting Competence
    • Professional Behaviors
  • Practical Tips on Professional Behavior of Consultants
    • Image and attire
    • Introductions and professional courtesy
    • Attending Meetings
    • Conducting Meetings
    • Emails and correspondences
    • Phone etiquette
  • Engaging with the client
    • Establishing Trust
    • Consistent Communications
    • Managing Change
    • Managing Conflict

Who should attend

  • Business, Functional, Technical, and Management Consultants
  • Project Managers
  • Pre-sales and Sales Professionals
  • Anyone who wants to get into the consulting / professional services industry

Course Fee is inclusive of AM/PM snacks, lunch, access to the xworks learning management system, digital course materials, and course certificates.