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PRODID:-//Crossworks - Project Management. Leadership. Design Thinking Trainings. - ECPv6.15.20//NONSGML v1.0//EN
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X-WR-CALNAME:Crossworks - Project Management. Leadership. Design Thinking Trainings.
X-ORIGINAL-URL:https://crossworks.ph
X-WR-CALDESC:Events for Crossworks - Project Management. Leadership. Design Thinking Trainings.
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TZID:Asia/Manila
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DTSTART:20250101T000000
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DTSTART;TZID=Asia/Manila:20261209T090000
DTEND;TZID=Asia/Manila:20261209T170000
DTSTAMP:20260418T224127
CREATED:20251024T105400Z
LAST-MODIFIED:20260105T071135Z
UID:10000363-1796806800-1796835600@crossworks.ph
SUMMARY:IMPACT: Influential Communication & Negotiation in Customer Interactions
DESCRIPTION:IMPACT: Influential Communication & Negotiation in Customer Interactions\nGreat customer experiences aren’t just about solving problems — they’re about shaping conversations. Employees who know how to communicate with influence can calm tensions\, secure buy-in\, and negotiate solutions that satisfy both the customer and the business. \nIMPACT equips participants to speak with clarity and confidence\, adapt to different personalities\, and use ethical persuasion and negotiation strategies. \nAt the end of this course\, participants should be able to:\n\nFrame messages clearly and adapt communication style to different customers or stakeholders.\nUse persuasion principles (trust\, credibility\, reciprocity\, social proof) to influence decisions ethically.\nHandle objections with confidence and empathy.\nApply basic negotiation techniques to reach win–win solutions while maintaining relationships.\n\nCourse Outline\n\nWelcome and Introduction\nObjectives and Overview\nReminders and House Rules\nInfluence Foundations – What Influence Is (and Isn’t)\, Credibility & Trust\nUnderstanding Others – Quick Stakeholder Profiling (DISC Lens)\nFraming & Persuasion Tools – Storytelling\, Reciprocity\, Social Proof\, Positive Framing\nNegotiation Made Simple – BATNA\, Win–Win Thinking\, Trade-Offs\nPractical Application – Role-Plays\, Feedback\nSummary and Wrap-Up – Recap\, Key Takeaways\, Action Plan\n\nCourse Duration\n\n1 day – face-to-face\n\nDelivery Methodologies\n\nPlenary Discussions\nLecture / Slide Presentation\nGroup or Pair Activities\nIndividual Reflection\nRole-Play Simulations & Debriefs\nPeer Feedback\nIcebreakers / Energizers / Games\n\nThis course is recommended for:\nFrontliners\, Sales & Service Teams\, Supervisors\, Managers\, and anyone who needs to influence\, negotiate\, or persuade in customer or internal interactions. \n\n\n\n\n\nCourse Name\nIMPACT: Influential Communication & Negotiation in Customer Interactions\n\n\nTraining Dates\nDecember 9\, 2026\n\n\nTraining Time\n9:00AM – 5:00PM\n\n\nTraining Venue\nMarco Polo Ortigas Manila\n\n\nCourse Fee\n\n\n\n\nStandard Rate\nPhp 15\,000\n\n\nEarly Bird Rate (Until November 25\, 2026)\nPhp 13\,500\n\n\nGroup of 4 Rate (Contact Us to Register)\nPhp 12\,750\n\n\n\n\n\n\nInclusive Of\n\n\n\n\nCourse Materials and Handouts\nCourse Certificates\nBuffet Lunch (if available\, otherwise plated) and AM/PM Snacks
URL:https://crossworks.ph/event/impact-influential-communication-negotiation-in-customer-interactions-4/
LOCATION:Marco Polo Ortigas Manila\, Meralco Avenue\, Sapphire Rd\, Ortigas Center\,\, Pasig\, Metro Manila\, 1600\, Philippines
CATEGORIES:Face-to-Face
ATTACH;FMTTYPE=image/png:https://crossworks.ph/wp-content/uploads/2025/10/CourseImage-EB-IMP.png
ORGANIZER;CN="Crossworks Training and Consulting Corp":MAILTO:info@crossworks.ph
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