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PRODID:-//Crossworks - Project Management. Leadership. Design Thinking Trainings. - ECPv6.16.2//NONSGML v1.0//EN
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X-WR-CALNAME:Crossworks - Project Management. Leadership. Design Thinking Trainings.
X-ORIGINAL-URL:https://crossworks.ph
X-WR-CALDESC:Events for Crossworks - Project Management. Leadership. Design Thinking Trainings.
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TZID:Asia/Manila
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DTSTART:20250101T000000
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BEGIN:VEVENT
DTSTART;TZID=Asia/Manila:20260410T090000
DTEND;TZID=Asia/Manila:20260410T170000
DTSTAMP:20260523T033814
CREATED:20251024T033701Z
LAST-MODIFIED:20260105T071813Z
UID:10000346-1775811600-1775840400@crossworks.ph
SUMMARY:Thrive: Emotional Intelligence & Resilience in Service Leadership
DESCRIPTION:Thrive\n\n\nEmotional Intelligence & Resilience in Service Leadership\nThe modern workplace is fast-paced and unpredictable. Employees and leaders alike face stress\, high customer expectations\, and constant change. Emotional Intelligence (EQ) and resilience have become non-negotiable soft skills for thriving in such environments — especially for those in service and leadership roles. \nTHRIVE helps participants understand and manage emotions\, strengthen empathy\, and build resilience to stay effective and positive under pressure. Leaders also learn how to create psychologically safe\, high-performing teams. \nAt the end of this course\, participants should be able to:\n\nIncrease self-awareness and recognize emotional triggers.\nRegulate emotions to respond constructively under stress.\nDemonstrate empathy to improve service and collaboration.\nBuild resilience and mental agility to recover quickly from setbacks.\nFoster a culture of psychological safety and emotional intelligence within teams (for leaders).\n\nCourse Outline\n\nWelcome and Introduction\nObjectives and Overview\nReminders and House Rules\nUnderstanding Emotional Intelligence – 5 Domains of EQ\, Self-Assessment\nSelf-Awareness & Emotional Triggers – Identifying Stress Signals\, Mindset Shifts\nSelf-Regulation & Resilience Tools – Managing Stress\, Building Bounce-Back Ability\nEmpathy in Action – Reading Emotions\, Practical Empathetic Communication\nLeaders’ Corner – Psychological Safety\, Coaching Emotional Awareness\nSummary and Wrap-Up – Recap\, Key Takeaways\, Action Plan\n\nCourse Duration\n\n1 day – face-to-face\n\nDelivery Methodologies\n\nPlenary Discussions\nLecture / Slide Presentation\nGroup or Pair Activities\nIndividual Reflection\nRole-Play Simulations & Debriefs\nPeer Feedback\nIcebreakers / Energizers / Games\n\nThis course is recommended for:\nStaff\, Supervisors\, and Managers who need to build self-mastery\, emotional agility\, and resilience to handle stress\, lead with empathy\, and sustain high-quality service. \n\n\n\n\n\n\nCourse Name\nTHRIVE: Emotional Intelligence & Resilience in Service Leadership\n\n\nTraining Dates\nApril 10\, 2026\n\n\nTraining Time\n9:00AM – 5:00PM\n\n\nTraining Venue\nMarco Polo Ortigas Manila\n\n\nCourse Fee\n\n\n\n\nStandard Rate\nPhp 15\,000\n\n\nEarly Bird Rate (Until March 27\, 2026)\nPhp 13\,500\n\n\nGroup of 4 Rate (Contact Us to Register)\nPhp 12\,750\n\n\n\n\n\n\nInclusive Of\n\n\n\n\nCourse Materials and Handouts\nCourse Certificates\nBuffet Lunch (if available\, otherwise plated) and AM/PM Snacks
URL:https://crossworks.ph/event/thrive-emotional-intelligence-resilience-in-service-leadership/
LOCATION:Marco Polo Ortigas Manila\, Meralco Avenue\, Sapphire Rd\, Ortigas Center\,\, Pasig\, Metro Manila\, 1600\, Philippines
CATEGORIES:Face-to-Face
ATTACH;FMTTYPE=image/png:https://crossworks.ph/wp-content/uploads/2025/10/CourseImage-EB-THR.png
ORGANIZER;CN="Crossworks Training and Consulting Corp":MAILTO:info@crossworks.ph
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Manila:20260413T090000
DTEND;TZID=Asia/Manila:20260414T170000
DTSTAMP:20260523T033814
CREATED:20251020T113844Z
LAST-MODIFIED:20260316T095515Z
UID:10000306-1776070800-1776186000@crossworks.ph
SUMMARY:Project Management Essentials
DESCRIPTION:Project Management Essentials\n\n\n \nProjects are how organizations turn ideas into real business results—but without the right approach\, even the best ideas can struggle to succeed. Project Management Essentials is a two-day course that introduces participants to modern project management practices based on the latest standards from the Project Management Institute’s PMBOK Guide 8th Edition. Participants will gain a clear understanding of how projects create value within organizations and learn the essential activities involved in starting\, planning\, supporting\, and closing projects effectively. \nThrough a mix of practical tools\, hands-on activities\, and real-world examples\, participants will learn how to build a strong business case\, engage stakeholders\, plan scope and schedules\, manage risks\, and track project performance using both Predictive and Agile approaches. By the end of the program\, participants will have a practical framework and toolkit they can immediately apply to help their teams deliver projects more effectively and achieve meaningful results. \nAt the end of this course\, participants should be able to\n\nDescribe the standards of project management according to the PMBOK Guide 8th Edition\nDiscuss the essential activities performed when starting a project\nPerform essential planning activities needed to manage a project\nDiscuss the essential activities needed to support team performance\nDiscuss the essential activities needed when closing a project\n\nCourse Outline\n\nThe Standard for Project Management\n\nFoundational Elements of Project Management\n\nCharacteristics of a Project\nProject Governance\nOperations and Project Management\nProjects\, Programs\, Portfolios\, and Operations\n\n\nSystem for Value Delivery\n\nCreating Value\nUnderstanding the Project Environment\nProduct Management Considerations\nFunctions associated with Projects\nProject Management Roles\n\n\nProject Management Principles\nPerformance Domains\nProject Life Cycles\n\nProject Phases\nProject Development Approaches\n\nPredictive\nAdaptive (Agile)\nHybrid\n\n\nConsiderations for choosing the Development Approach\nDelivery Cadence\nProject Management Focus Areas\n\n\nOnline Activity\n\n\nStarting a Project\n\nCreating your Business Case\nIdentify and Engage Stakeholders\nBuild a Shared Understanding\nDetermine Project Approach\nSecure Approval to Proceed\nOnline Activity\n\n\nPlanning a Project\n\nPredictive Projects\n\nCreating the Project Management Plan\nDetermining the Project Scope using a WBS\nActivity – WBS\nDetermining the Schedule using a Schedule Network Diagram\nDetermining resources to be used using a Resource Breakdown Structure\nActivity – Project Schedule\nDetermining the Budget\nActivity – S-Curve\nDetermining Project Risks\nActivity – Risk Register\nPlanning for Quality\, Communications\, Procurement\, and Stakeholder Engagement\n\n\nAdaptive Projects\n\nAdaptive Planning Approach\nTimeboxed or Continuous Flow\nTeam Roles\n\nProduct Owner\nProject Team\nTeam Leader / Agile Coach / Scrum Master\n\n\nDetermining the Product Vision / Product RoadMap\nActivity – Product RoadMap\nDetermining the scope using a Product Backlog\nActivity – Product Backlog\n\n\n\n\nSupporting Team Performance\n\nManaging Project Execution\n\nManaging Team Performance and Motivation\nManaging Knowledge and Communication\nManaging Issues and Impediments\n\n\nMonitoring and Controlling Work Performance\n\nPredictive Projects\n\nPlanned vs Actual\nEarned Value Management\nActivity – Earned Value Management\nProject Change Management\n\n\nAgile Projects\n\nBurn down and burn up charts\nVelocity\nKanban Boards\nContinuous Flow Diagrams (CFD)\n\n\n\n\n\n\nClosing a Project\n\nWhy Projects Close\nTransitions /Handovers\nBenefits Realization\nLessons Learned and Retrospectives\nClosing the Project with a Project Closure Report\n\n\n\nCourse Duration\n\n2 days – face to face\n\nDelivery Methodologies\n\nLecture\nTeam-based activities\nIndividual activities\nOnline Quizzes\nPlenary Discussions\n\nThis course is recommended for\n\nProject Managers and Project Team members with little or no formal PM training\nProject Executives\nProject Stakeholders\nAnyone involved in the development and implementation of projects\nProject Managers who want to know the differences in the PMBOK Guide 8th Edition\n\nCrossworks Training and Consulting Corporation is an Authorized Training Partner of the Project Management Institute. You are guaranteed of quality training materials and exclusive content directly from PMI\, the de facto organization for project management globally. Our project manager trainers are all top caliber and have handled extensive projects in various industries. \n\n\n\n\n\nCourse Name\nProject Management Essentials\n\n\nTraining Dates\nApril 13-14\, 2026\n\n\nTraining Time\n9:00AM – 5:00PM\n\n\nTraining Venue\nMarco Polo Ortigas Manila\n\n\nCourse Fee\n\n\n\n\nStandard Rate\nPhp 28\,000\n\n\nEarly Bird Rate (Until March 30\, 2026)\nPhp 25\,200\n\n\nGroup of 4 Rate (Contact Us to Register)\nPhp 23\,800\n\n\n\n\n\n\nInclusive Of\n\n\n\n\nCourse Materials and Handouts\nCourse Certificates\nBuffet Lunch (if available\, otherwise plated) and AM/PM Snacks
URL:https://crossworks.ph/event/project-management-essentials-3/
LOCATION:Marco Polo Ortigas Manila\, Meralco Avenue\, Sapphire Rd\, Ortigas Center\,\, Pasig\, Metro Manila\, 1600\, Philippines
CATEGORIES:Face-to-Face
ATTACH;FMTTYPE=image/png:https://crossworks.ph/wp-content/uploads/2026/03/CourseImage-EB-PME-v2.png
ORGANIZER;CN="Crossworks Training and Consulting Corp":MAILTO:info@crossworks.ph
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BEGIN:VEVENT
DTSTART;TZID=Asia/Manila:20260415T090000
DTEND;TZID=Asia/Manila:20260415T170000
DTSTAMP:20260523T033814
CREATED:20251024T102652Z
LAST-MODIFIED:20260105T074713Z
UID:10000357-1776243600-1776272400@crossworks.ph
SUMMARY:REBOUND: Service Recovery & Complaint Management Excellence
DESCRIPTION:REBOUND\n\n\nService Recovery & Complaint Management Excellence\nCustomers remember how you made things right more than the mistake itself. In today’s competitive market\, service failures happen — but a company’s ability to recover with empathy and speed sets it apart. Effective complaint handling turns frustration into loyalty\, reduces churn\, and protects brand reputation. \nThe REBOUND program equips participants to handle complaints with calm confidence\, apply a structured recovery process\, and rebuild trust through empathy and action. \nAt the end of this course\, participants should be able to:\n\nUnderstand the emotional journey of dissatisfied customers and the Service Recovery Paradox.\nApply a structured 4-step complaint handling process (Acknowledge → Clarify → Resolve → Follow-up).\nDemonstrate empathy\, active listening\, and positive language to calm and reassure upset customers.\nTake ownership and follow through to restore confidence and prevent repeat issues.\n\nCourse Outline\n\nWelcome and Introduction\nObjectives and Overview\nReminders and House Rules\nCustomer Mindset & Emotions – The Complaint Journey\, Service Recovery Paradox\nCommunication Skills for Recovery – Active Listening & Empathy\, Positive Language\, De-escalation\nStructured Service Recovery – 4-Step Recovery Model\, Scripting Practice\nTurning Complaints Into Retention Opportunities\nService Standards & Personal Commitment – Defining What Good Looks Like\, Personal Service Pledge\nSummary and Wrap-Up – Recap\, Key Takeaways\, Action Plan\n\nCourse Duration\n\n1 day – face-to-face\n\nDelivery Methodologies\n\nPlenary Discussions\nLecture / Slide Presentation\nGroup or Pair Activities\nIndividual Reflection\nRole-Play Simulations & Debriefs\nPeer Feedback\nIcebreakers / Energizers / Games\n\nThis course is recommended for:\nFrontliners\, Staff\, Supervisors\, Managers\, and anyone who handles customer complaints face-to-face\, online\, or via phone and wants to strengthen service recovery skills. \n\n\n\n\n\n\nCourse Name\nREBOUND: Service Recovery & Complaint Management Excellence\n\n\nTraining Dates\nApril 15\, 2026\n\n\nTraining Time\n9:00AM – 5:00PM\n\n\nTraining Venue\nMarco Polo Ortigas Manila\n\n\nCourse Fee\n\n\n\n\nStandard Rate\nPhp 15\,000\n\n\nEarly Bird Rate (Until April 1\, 2026)\nPhp 13\,500\n\n\nGroup of 4 Rate (Contact Us to Register)\nPhp 12\,750\n\n\n\n\n\n\nInclusive Of\n\n\n\n\nCourse Materials and Handouts\nCourse Certificates\nBuffet Lunch (if available\, otherwise plated) and AM/PM Snacks
URL:https://crossworks.ph/event/rebound-service-recovery-complaint-management-excellence/
LOCATION:Marco Polo Ortigas Manila\, Meralco Avenue\, Sapphire Rd\, Ortigas Center\,\, Pasig\, Metro Manila\, 1600\, Philippines
CATEGORIES:Face-to-Face
ATTACH;FMTTYPE=image/png:https://crossworks.ph/wp-content/uploads/2025/10/CourseImage-EB-REB.png
ORGANIZER;CN="Crossworks Training and Consulting Corp":MAILTO:info@crossworks.ph
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BEGIN:VEVENT
DTSTART;TZID=Asia/Manila:20260430T090000
DTEND;TZID=Asia/Manila:20260430T170000
DTSTAMP:20260523T033814
CREATED:20251021T133457Z
LAST-MODIFIED:20260105T072752Z
UID:10000322-1777539600-1777568400@crossworks.ph
SUMMARY:Managing Stakeholders Effectively
DESCRIPTION:Managing Stakeholders Effectively\n\n\nThe success of any project or endeavor is highly dependent on how good we manage those that are impacted by our actions. Managing Stakeholders Effectively is a one day intensive course aimed to provide the participant with the skills and competencies needed to become effective at managing stakeholders. This course includes both the soft skills as well as industry accepted tools and techniques to manage stakeholders effectively. \nAt the end of this course\, participants should be able to:\n\nDescribe what is a stakeholder and stakeholder management\nPerform stakeholder identification and analysis\nDescribe the importance of expectation setting\, effective communications\, negotiation\, diplomacy\, power\, and the value of integrity in managing stakeholders\nApply the skills in managing stakeholders effectively to the workplace\n\nCourse Outline\n\nIntroduction\n\nWhat is a stakeholder?\nWhat is stakeholder management?\nIdentifying and Assessing stakeholders\n\nWhere to look for stakeholders?\nAssessing the different stakeholder types\n\nSupporter\nNeutral\nUnaware\nResistor\n\n\n\n\n\n\nActivity – Identifying Stakeholder Types\nStakeholder Attributes\n\nPower\nInterest\nImpact\nInfluence\nUrgency\nLegitimacy\n\n\nThe Power-Interest Grid\nActivity – Power – Interest Grid\nThe Salience Model\nThe Stakeholder Register\nOnline Activity – Kahoot!\nActivity – Creating a Stakeholder Register\nManaging Stakeholders\n\nThe Issue Log\nActivity – The Issue Log\nExpectation Setting\n\n\nEffective Communications\n\nWhat is communication?\nThe three C’s of communication\nActive Listening\nCultural Awareness\nManaging Meetings\n\n\nActivity – Written Communications\nActivity – Oral Communications\nNegotiation\nActivity – Negotiation Role Play\nForms of Power\nDiplomacy\nThe value of Integrity\nOnline Activity – Kahoot!\nActivity – Role Playing\nSummary and Wrap Up\n\nCourse Duration\n\n1 day – face to face\n\nDelivery Methodologies\n\nLectures\nPlenary Discussion\nTeam-Based Activities\n\nThis course is recommended for\n\nProject Managers and Project Leaders\nCommunity Relations Officers\nPublic Relations Officers\nEmployee Communications Officers\nAnyone who deals with multiple stakeholders either internally or externally\n\n\n\n\n\n\n\nCourse Name\nManaging Stakeholders Effectively\n\n\nTraining Dates\nApril 30\, 2026\n\n\nTraining Time\n9:00AM – 5:00PM\n\n\nTraining Venue\nMarco Polo Ortigas Manila\n\n\nCourse Fee\n\n\n\n\nStandard Rate\nPhp 15\,000\n\n\nEarly Bird Rate (Until April 16\, 2026)\nPhp 13\,500\n\n\nGroup of 4 Rate (Contact Us to Register)\nPhp 12\,750\n\n\n\n\n\n\nInclusive Of\n\n\n\n\nCourse Materials and Handouts\nCourse Certificates\nBuffet Lunch and AM/PM Snacks
URL:https://crossworks.ph/event/managing-stakeholders-effectively-2/
LOCATION:Marco Polo Ortigas Manila\, Meralco Avenue\, Sapphire Rd\, Ortigas Center\,\, Pasig\, Metro Manila\, 1600\, Philippines
CATEGORIES:Face-to-Face
ATTACH;FMTTYPE=image/png:https://crossworks.ph/wp-content/uploads/2023/04/CourseImage-EB-MSE.png
ORGANIZER;CN="Crossworks Training and Consulting Corp":MAILTO:info@crossworks.ph
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