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PRODID:-//Crossworks - Project Management. Leadership. AI Trainings. - ECPv6.18.3.1//NONSGML v1.0//EN
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X-ORIGINAL-URL:https://crossworks.ph
X-WR-CALDESC:Events for Crossworks - Project Management. Leadership. AI Trainings.
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DTSTART:20250101T000000
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BEGIN:VEVENT
DTSTART;TZID=Asia/Manila:20261008T090000
DTEND;TZID=Asia/Manila:20261008T170000
DTSTAMP:20260105T071716Z
CREATED:20251024T042939Z
LAST-MODIFIED:20260105T071716Z
UID:10000348-1791450000-1791478800@crossworks.ph
SUMMARY:Thrive: Emotional Intelligence & Resilience in Service Leadership
DESCRIPTION:Thrive\n\n\nEmotional Intelligence & Resilience in Service Leadership\nThe modern workplace is fast-paced and unpredictable. Employees and leaders alike face stress\, high customer expectations\, and constant change. Emotional Intelligence (EQ) and resilience have become non-negotiable soft skills for thriving in such environments — especially for those in service and leadership roles. \nTHRIVE helps participants understand and manage emotions\, strengthen empathy\, and build resilience to stay effective and positive under pressure. Leaders also learn how to create psychologically safe\, high-performing teams. \nAt the end of this course\, participants should be able to:\n\nIncrease self-awareness and recognize emotional triggers.\nRegulate emotions to respond constructively under stress.\nDemonstrate empathy to improve service and collaboration.\nBuild resilience and mental agility to recover quickly from setbacks.\nFoster a culture of psychological safety and emotional intelligence within teams (for leaders).\n\nCourse Outline\n\nWelcome and Introduction\nObjectives and Overview\nReminders and House Rules\nUnderstanding Emotional Intelligence – 5 Domains of EQ\, Self-Assessment\nSelf-Awareness & Emotional Triggers – Identifying Stress Signals\, Mindset Shifts\nSelf-Regulation & Resilience Tools – Managing Stress\, Building Bounce-Back Ability\nEmpathy in Action – Reading Emotions\, Practical Empathetic Communication\nLeaders’ Corner – Psychological Safety\, Coaching Emotional Awareness\nSummary and Wrap-Up – Recap\, Key Takeaways\, Action Plan\n\nCourse Duration\n\n1 day – face-to-face\n\nDelivery Methodologies\n\nPlenary Discussions\nLecture / Slide Presentation\nGroup or Pair Activities\nIndividual Reflection\nRole-Play Simulations & Debriefs\nPeer Feedback\nIcebreakers / Energizers / Games\n\nThis course is recommended for:\nStaff\, Supervisors\, and Managers who need to build self-mastery\, emotional agility\, and resilience to handle stress\, lead with empathy\, and sustain high-quality service. \n\n\n\n\n\n\nCourse Name\nTHRIVE: Emotional Intelligence & Resilience in Service Leadership\n\n\nTraining Dates\nOctober 8\, 2026\n\n\nTraining Time\n9:00AM – 5:00PM\n\n\nTraining Venue\nMarco Polo Ortigas Manila\n\n\nCourse Fee\n\n\n\n\nStandard Rate\nPhp 15\,000\n\n\nEarly Bird Rate (Until Sept 24\, 2026)\nPhp 13\,500\n\n\nGroup of 4 Rate (Contact Us to Register)\nPhp 12\,750\n\n\n\n\n\n\nInclusive Of\n\n\n\n\nCourse Materials and Handouts\nCourse Certificates\nBuffet Lunch (if available\, otherwise plated) and AM/PM Snacks
URL:https://crossworks.ph/event/thrive-emotional-intelligence-resilience-in-service-leadership-3/
LOCATION:Marco Polo Ortigas Manila\, Meralco Avenue\, Sapphire Rd\, Ortigas Center\,\, Pasig\, Metro Manila\, 1600\, Philippines
CATEGORIES:Face-to-Face
ATTACH;FMTTYPE=image/png:https://crossworks.ph/wp-content/uploads/2025/10/CourseImage-EB-THR.png
ORGANIZER;CN="Crossworks Training and Consulting Corp":MAILTO:info@crossworks.ph
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BEGIN:VEVENT
DTSTART;TZID=Asia/Manila:20261014T090000
DTEND;TZID=Asia/Manila:20261015T170000
DTSTAMP:20260728T021245Z
CREATED:20251020T114538Z
LAST-MODIFIED:20260728T021245Z
UID:10000308-1791968400-1792083600@crossworks.ph
SUMMARY:Project Management Essentials
DESCRIPTION:Project Management Essentials\n\n\n \nProjects are how organizations turn ideas into real business results—but without the right approach\, even the best ideas can struggle to succeed. Project Management Essentials is a two-day course that introduces participants to modern project management practices based on the latest standards from the Project Management Institute’s PMBOK Guide 8th Edition. Participants will gain a clear understanding of how projects create value within organizations and learn the essential activities involved in starting\, planning\, supporting\, and closing projects effectively. \nThrough a mix of practical tools\, hands-on activities\, and real-world examples\, participants will learn how to build a strong business case\, engage stakeholders\, plan scope and schedules\, manage risks\, and track project performance using both Predictive and Agile approaches. By the end of the program\, participants will have a practical framework and toolkit they can immediately apply to help their teams deliver projects more effectively and achieve meaningful results. \nAt the end of this course\, participants should be able to\n\nDescribe the standards of project management according to the PMBOK Guide 8th Edition\nDiscuss the essential activities performed when starting a project\nPerform essential planning activities needed to manage a project\nDiscuss the essential activities needed to support team performance\nDiscuss the essential activities needed when closing a project\n\nCourse Outline\n\nThe Standard for Project Management\n\nFoundational Elements of Project Management\n\nCharacteristics of a Project\nProject Governance\nOperations and Project Management\nProjects\, Programs\, Portfolios\, and Operations\n\n\nSystem for Value Delivery\n\nCreating Value\nUnderstanding the Project Environment\nProduct Management Considerations\nFunctions associated with Projects\nProject Management Roles\n\n\nProject Management Principles\nPerformance Domains\nProject Life Cycles\n\nProject Phases\nProject Development Approaches\n\nPredictive\nAdaptive (Agile)\nHybrid\n\n\nConsiderations for choosing the Development Approach\nDelivery Cadence\nProject Management Focus Areas\n\n\nOnline Activity\n\n\nStarting a Project\n\nCreating your Business Case\nIdentify and Engage Stakeholders\nBuild a Shared Understanding\nDetermine Project Approach\nSecure Approval to Proceed\nOnline Activity\n\n\nPlanning a Project\n\nPredictive Projects\n\nCreating the Project Management Plan\nDetermining the Project Scope using a WBS\nActivity – WBS\nDetermining the Schedule using a Schedule Network Diagram\nDetermining resources to be used using a Resource Breakdown Structure\nActivity – Project Schedule\nDetermining the Budget\nActivity – S-Curve\nDetermining Project Risks\nActivity – Risk Register\nPlanning for Quality\, Communications\, Procurement\, and Stakeholder Engagement\n\n\nAdaptive Projects\n\nAdaptive Planning Approach\nTimeboxed or Continuous Flow\nTeam Roles\n\nProduct Owner\nProject Team\nTeam Leader / Agile Coach / Scrum Master\n\n\nDetermining the Product Vision / Product RoadMap\nActivity – Product RoadMap\nDetermining the scope using a Product Backlog\nActivity – Product Backlog\n\n\n\n\nSupporting Team Performance\n\nManaging Project Execution\n\nManaging Team Performance and Motivation\nManaging Knowledge and Communication\nManaging Issues and Impediments\n\n\nMonitoring and Controlling Work Performance\n\nPredictive Projects\n\nPlanned vs Actual\nEarned Value Management\nActivity – Earned Value Management\nProject Change Management\n\n\nAgile Projects\n\nBurn down and burn up charts\nVelocity\nKanban Boards\nContinuous Flow Diagrams (CFD)\n\n\n\n\n\n\nClosing a Project\n\nWhy Projects Close\nTransitions /Handovers\nBenefits Realization\nLessons Learned and Retrospectives\nClosing the Project with a Project Closure Report\n\n\n\nCourse Duration\n\n2 days – face to face\n\nDelivery Methodologies\n\nLecture\nTeam-based activities\nIndividual activities\nOnline Quizzes\nPlenary Discussions\n\nThis course is recommended for\n\nProject Managers and Project Team members with little or no formal PM training\nProject Executives\nProject Stakeholders\nAnyone involved in the development and implementation of projects\nProject Managers who want to know the differences in the PMBOK Guide 8th Edition\n\nCrossworks Training and Consulting Corporation is an Authorized Training Partner of the Project Management Institute. You are guaranteed of quality training materials and exclusive content directly from PMI\, the de facto organization for project management globally. Our project manager trainers are all top caliber and have handled extensive projects in various industries. \n\n\n\n\n\nCourse Name\nProject Management Essentials\n\n\nTraining Dates\nOctober 14-15\, 2026\n\n\nTraining Time\n9:00AM – 5:00PM\n\n\nTraining Venue\nMarco Polo Ortigas Manila\n\n\nCourse Fee\n\n\n\n\nStandard Rate\nPhp 28\,000\n\n\nEarly Bird Rate (Until Sept 30\, 2026)\nPhp 25\,200\n\n\nGroup of 4 Rate (Contact Us to Register)\nPhp 23\,800\n\n\n\n\n\n\nInclusive Of\n\n\n\n\nCourse Materials and Handouts\nCourse Certificates\nBuffet Lunch (if available\, otherwise plated) and AM/PM Snacks
URL:https://crossworks.ph/event/project-management-essentials-5/
LOCATION:Marco Polo Ortigas Manila\, Meralco Avenue\, Sapphire Rd\, Ortigas Center\,\, Pasig\, Metro Manila\, 1600\, Philippines
CATEGORIES:Face-to-Face
ATTACH;FMTTYPE=image/png:https://crossworks.ph/wp-content/uploads/2026/03/CourseImage-EB-PME-v2.png
ORGANIZER;CN="Crossworks Training and Consulting Corp":MAILTO:info@crossworks.ph
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BEGIN:VEVENT
DTSTART;TZID=Asia/Manila:20261023T090000
DTEND;TZID=Asia/Manila:20261023T170000
DTSTAMP:20260923T034823Z
CREATED:20251024T103559Z
LAST-MODIFIED:20260923T034823Z
UID:10000359-1792746000-1792774800@crossworks.ph
SUMMARY:REBOUND: Service Recovery & Complaint Management Excellence
DESCRIPTION:REBOUND\n\n\nService Recovery & Complaint Management Excellence\nCustomers remember how you made things right more than the mistake itself. In today’s competitive market\, service failures happen — but a company’s ability to recover with empathy and speed sets it apart. Effective complaint handling turns frustration into loyalty\, reduces churn\, and protects brand reputation. \nThe REBOUND program equips participants to handle complaints with calm confidence\, apply a structured recovery process\, and rebuild trust through empathy and action. \nAt the end of this course\, participants should be able to:\n\nUnderstand the emotional journey of dissatisfied customers and the Service Recovery Paradox.\nApply a structured 4-step complaint handling process (Acknowledge → Clarify → Resolve → Follow-up).\nDemonstrate empathy\, active listening\, and positive language to calm and reassure upset customers.\nTake ownership and follow through to restore confidence and prevent repeat issues.\n\nCourse Outline\n\nWelcome and Introduction\nObjectives and Overview\nReminders and House Rules\nCustomer Mindset & Emotions – The Complaint Journey\, Service Recovery Paradox\nCommunication Skills for Recovery – Active Listening & Empathy\, Positive Language\, De-escalation\nStructured Service Recovery – 4-Step Recovery Model\, Scripting Practice\nTurning Complaints Into Retention Opportunities\nService Standards & Personal Commitment – Defining What Good Looks Like\, Personal Service Pledge\nSummary and Wrap-Up – Recap\, Key Takeaways\, Action Plan\n\nCourse Duration\n\n1 day – face-to-face\n\nDelivery Methodologies\n\nPlenary Discussions\nLecture / Slide Presentation\nGroup or Pair Activities\nIndividual Reflection\nRole-Play Simulations & Debriefs\nPeer Feedback\nIcebreakers / Energizers / Games\n\nThis course is recommended for:\nFrontliners\, Staff\, Supervisors\, Managers\, and anyone who handles customer complaints face-to-face\, online\, or via phone and wants to strengthen service recovery skills. \n\n\n\n\n\n\nCourse Name\nREBOUND: Service Recovery & Complaint Management Excellence\n\n\nTraining Dates\nOctober 23\, 2026\n\n\nTraining Time\n9:00AM – 5:00PM\n\n\nTraining Venue\nMarco Polo Ortigas Manila\n\n\nCourse Fee\n\n\n\n\nStandard Rate\nPhp 15\,000\n\n\nEarly Bird Rate (Until October 9\, 2026)\nPhp 13\,500\n\n\nGroup of 4 Rate (Contact Us to Register)\nPhp 12\,750\n\n\n\n\n\n\nInclusive Of\n\n\n\n\nCourse Materials and Handouts\nCourse Certificates\nBuffet Lunch (if available\, otherwise plated) and AM/PM Snacks
URL:https://crossworks.ph/event/rebound-service-recovery-complaint-management-excellence-3/
LOCATION:Marco Polo Ortigas Manila\, Meralco Avenue\, Sapphire Rd\, Ortigas Center\,\, Pasig\, Metro Manila\, 1600\, Philippines
CATEGORIES:Face-to-Face
ATTACH;FMTTYPE=image/png:https://crossworks.ph/wp-content/uploads/2025/10/CourseImage-EB-REB.png
ORGANIZER;CN="Crossworks Training and Consulting Corp":MAILTO:info@crossworks.ph
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DTSTART;TZID=Asia/Manila:20261030T090000
DTEND;TZID=Asia/Manila:20261030T170000
DTSTAMP:20260826T033112Z
CREATED:20260826T033112Z
LAST-MODIFIED:20260826T033112Z
UID:10000371-1793350800-1793379600@crossworks.ph
SUMMARY:Fundamentals of Artificial Intelligence for Workplace Productivity
DESCRIPTION:Fundamentals of Artificial Intelligence for Workplace Productivity\n\n\nArtificial Intelligence is rapidly transforming the modern workplace\, but many employees still struggle with understanding what AI truly is\, how to use it effectively\, and how to apply it responsibly in daily work. This highly practical one-day training program equips office personnel with the foundational knowledge and hands-on skills needed to use AI tools productively\, ethically\, and confidently. \nParticipants will learn how AI works in simple business terms\, explore common misconceptions about AI\, and practice using AI tools to improve communication\, research\, analysis\, planning\, brainstorming\, and content creation. Approximately 70% of the program is hands-on\, with guided exercises that are AI-tool agnostic and can be completed using free versions of widely available AI platforms. \nAt the end of this course\, participants should be able to\n\nExplain what Artificial Intelligence is in simple workplace terms\nDifferentiate between AI realities and common misconceptions\nIdentify practical workplace applications of AI\nWrite clear and effective prompts to generate better AI outputs\nUse AI tools to improve productivity in communication\, planning\, analysis\, and content creation\nEvaluate AI-generated outputs critically for accuracy and quality\nApply ethical and responsible AI practices in the workplace\nCreate a simple personal action plan for integrating AI into daily work\n\nCourse Outline\n\nModule 1 — Understanding AI and Dispelling Misconceptions\n\nWhat is AI\nCommon AI Misconceptions\nStrengths and Limitations of AI\nWorkplace Applications of AI\nActivity – AI or Human?\n\n\nModule 2 — Foundations of Effective AI Usage\n\nFundamentals of Prompting\nCLEAR Prompt Framework\nPrompting Demonstration\n\n\nHands-On Lab 1 – Prompting Fundamentals\n\nExercise 1 – Improving Bad Prompts\nExercise 2 – AI Conversation Technique\nExercise 3 – Prompt Relay Challenge\n\n\nHands-On Lab 2 – AI for Everyday Office Productivity\n\nExercise 4 – Email and Communication Productivity\nExercise 5 – Meeting and Documentation Support\nExercise 6 – Brainstorming and Idea Generation\nExercise 7 – Planning and Organization\n\n\nHands-On Lab 3 – AI for Communications\, Research\, and Analysis\n\nExercise 8 – Research Assistant Simulation\nExercise 9 – Data Interpretation Practice\nExercise 10 – Presentation and Content Support\n\n\nModule 3 — Ethical and Responsible Use of AI\n\nEthical Use of AI\nData Privacy and Confidentiality\nAI Bias and Inaccuracies\nOrganizational Guidelines\nActivity – Is this safe to upload?\n\n\nCapstone Activity – apply all learning into an integrated simulation\n\nCourse Duration\n\n1 day – face to face\n\nDelivery Methodologies\n\nLecture\nHands-On Lab Exercises\n\nThis course is recommended for\n\nOffice Personnel from any department who want to leverage Artificial Intelligence for their work\n\nCourse Requirements\n\nParticipants should have a laptop with internet access and an AI Tool Installed (e.g.\, ChatGPT\, Google Gemini\, Microsoft Copilot\, Claude\, etc.).\n\n  \n\n\n\n\n\nCourse Name\nFundamentals of Artificial Intelligence for Workplace Productivity\n\n\nTraining Dates\nOctober 30\, 2026\n\n\nTraining Time\n9:00AM – 5:00PM\n\n\nTraining Venue\nMarco Polo Ortigas Manila\n\n\nCourse Fee\n\n\n\n\nStandard Rate\nPhp 15\,000\n\n\nEarly Bird Rate (Until October 15\, 2026)\nPhp 13\,500\n\n\nGroup of 4 Rate (Contact Us to Register)\nPhp 12\,750\n\n\n\n\n\n\nInclusive Of\n\n\n\n\nCourse Materials and Handouts\nCourse Certificates\nBuffet Lunch (if available\, otherwise plated) and AM/PM Snacks
URL:https://crossworks.ph/event/fundamentals-of-artificial-intelligence-for-workplace-productivity/
LOCATION:Marco Polo Ortigas Manila\, Meralco Avenue\, Sapphire Rd\, Ortigas Center\,\, Pasig\, Metro Manila\, 1600\, Philippines
CATEGORIES:Face-to-Face
ATTACH;FMTTYPE=image/png:https://crossworks.ph/wp-content/uploads/2026/08/CourseImage-EB-FAI.png
ORGANIZER;CN="Crossworks Training and Consulting Corp":MAILTO:info@crossworks.ph
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