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PRODID:-//Crossworks - Project Management. Leadership. Design Thinking Trainings. - ECPv6.15.20//NONSGML v1.0//EN
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X-WR-CALNAME:Crossworks - Project Management. Leadership. Design Thinking Trainings.
X-ORIGINAL-URL:https://crossworks.ph
X-WR-CALDESC:Events for Crossworks - Project Management. Leadership. Design Thinking Trainings.
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TZID:Asia/Manila
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TZOFFSETFROM:+0800
TZOFFSETTO:+0800
TZNAME:PST
DTSTART:20250101T000000
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BEGIN:VEVENT
DTSTART;TZID=Asia/Manila:20261202T090000
DTEND;TZID=Asia/Manila:20261202T170000
DTSTAMP:20260425T112115
CREATED:20251024T113106Z
LAST-MODIFIED:20260105T073945Z
UID:10000367-1796202000-1796230800@crossworks.ph
SUMMARY:CORE: Personal Effectiveness & Self-Leadership at Work
DESCRIPTION:CORE: Personal Effectiveness & Self-Leadership at Work\n\n\nIn today’s demanding workplace\, technical skills alone aren’t enough. Professionals need clarity\, discipline\, and the right mindset to stay productive\, adapt to change\, and deliver meaningful results. Personal effectiveness is about taking ownership — of time\, energy\, mindset\, and impact — so you can thrive at work and in life. \nThe CORE program helps participants become more intentional\, organized\, and resilient. They will clarify priorities\, master self-management tools\, and cultivate a proactive\, values-driven approach to their daily work. \nAt the end of this course\, participants should be able to:\n\nDefine what personal effectiveness means in today’s workplace.\nAssess their current habits and identify personal productivity blockers.\nApply practical tools for prioritization\, time & energy management.\nDemonstrate proactive behavior and accountability to meet goals.\nAlign personal values and strengths with organizational objectives.\n\nCourse Outline\n\nWelcome and Introduction\nObjectives and Overview\nReminders and House Rules\nUnderstanding Personal Effectiveness – Self-Leadership: Mindset vs. Skillset\, The 3 Dimensions: Clarity\, Discipline\, Resilience\nClarity & Goal-Setting – SMART Goals\, Values & Strengths Alignment\, The Focus Funnel\nManaging Time & Energy – Planning vs. Reacting\, Energy Management & Micro-Recovery\, Overcoming Procrastination\nProactivity & Accountability – Victim to Owner Mindset\, Influencing What You Can Control\, Building Habits That Stick\nApplication & Action Plan – Key Changes Commitment\nSummary and Wrap-Up – Recap\, Key Takeaways\, Action Plan\n\nCourse Duration\n\n1 day – face-to-face\n\nDelivery Methodologies\n\nPlenary Discussions\nLecture / Slide Presentation\nSelf-Assessments & Reflections\nGroup or Pair Activities\nPeer Feedback\nIcebreakers / Energizers / Games\n\nThis course is recommended for:\nEmployees\, professionals\, supervisors\, and managers who want to improve productivity\, manage priorities effectively\, and take ownership of their personal growth and work impact. \n\n\n\n\n\n\nCourse Name\nCORE: Personal Effectiveness and Self-Leadership at Work\n\n\nTraining Dates\nDecember 2\, 2026\n\n\nTraining Time\n9:00AM – 5:00PM\n\n\nTraining Venue\nMarco Polo Ortigas Manila\n\n\nCourse Fee\n\n\n\n\nStandard Rate\nPhp 15\,000\n\n\nEarly Bird Rate (Until November 18\, 2026)\nPhp 13\,500\n\n\nGroup of 4 Rate (Contact Us to Register)\nPhp 12\,750\n\n\n\n\n\n\nInclusive Of\n\n\n\n\nCourse Materials and Handouts\nCourse Certificates\nBuffet Lunch (if available\, otherwise plated) and AM/PM Snacks
URL:https://crossworks.ph/event/core-personal-effectiveness-self-leadership-at-work-3/
LOCATION:Marco Polo Ortigas Manila\, Meralco Avenue\, Sapphire Rd\, Ortigas Center\,\, Pasig\, Metro Manila\, 1600\, Philippines
CATEGORIES:Face-to-Face
ATTACH;FMTTYPE=image/png:https://crossworks.ph/wp-content/uploads/2025/10/CourseImage-EB-CORE.png
ORGANIZER;CN="Crossworks Training and Consulting Corp":MAILTO:info@crossworks.ph
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Manila:20261209T090000
DTEND;TZID=Asia/Manila:20261209T170000
DTSTAMP:20260425T112115
CREATED:20251024T105400Z
LAST-MODIFIED:20260105T071135Z
UID:10000363-1796806800-1796835600@crossworks.ph
SUMMARY:IMPACT: Influential Communication & Negotiation in Customer Interactions
DESCRIPTION:IMPACT: Influential Communication & Negotiation in Customer Interactions\nGreat customer experiences aren’t just about solving problems — they’re about shaping conversations. Employees who know how to communicate with influence can calm tensions\, secure buy-in\, and negotiate solutions that satisfy both the customer and the business. \nIMPACT equips participants to speak with clarity and confidence\, adapt to different personalities\, and use ethical persuasion and negotiation strategies. \nAt the end of this course\, participants should be able to:\n\nFrame messages clearly and adapt communication style to different customers or stakeholders.\nUse persuasion principles (trust\, credibility\, reciprocity\, social proof) to influence decisions ethically.\nHandle objections with confidence and empathy.\nApply basic negotiation techniques to reach win–win solutions while maintaining relationships.\n\nCourse Outline\n\nWelcome and Introduction\nObjectives and Overview\nReminders and House Rules\nInfluence Foundations – What Influence Is (and Isn’t)\, Credibility & Trust\nUnderstanding Others – Quick Stakeholder Profiling (DISC Lens)\nFraming & Persuasion Tools – Storytelling\, Reciprocity\, Social Proof\, Positive Framing\nNegotiation Made Simple – BATNA\, Win–Win Thinking\, Trade-Offs\nPractical Application – Role-Plays\, Feedback\nSummary and Wrap-Up – Recap\, Key Takeaways\, Action Plan\n\nCourse Duration\n\n1 day – face-to-face\n\nDelivery Methodologies\n\nPlenary Discussions\nLecture / Slide Presentation\nGroup or Pair Activities\nIndividual Reflection\nRole-Play Simulations & Debriefs\nPeer Feedback\nIcebreakers / Energizers / Games\n\nThis course is recommended for:\nFrontliners\, Sales & Service Teams\, Supervisors\, Managers\, and anyone who needs to influence\, negotiate\, or persuade in customer or internal interactions. \n\n\n\n\n\nCourse Name\nIMPACT: Influential Communication & Negotiation in Customer Interactions\n\n\nTraining Dates\nDecember 9\, 2026\n\n\nTraining Time\n9:00AM – 5:00PM\n\n\nTraining Venue\nMarco Polo Ortigas Manila\n\n\nCourse Fee\n\n\n\n\nStandard Rate\nPhp 15\,000\n\n\nEarly Bird Rate (Until November 25\, 2026)\nPhp 13\,500\n\n\nGroup of 4 Rate (Contact Us to Register)\nPhp 12\,750\n\n\n\n\n\n\nInclusive Of\n\n\n\n\nCourse Materials and Handouts\nCourse Certificates\nBuffet Lunch (if available\, otherwise plated) and AM/PM Snacks
URL:https://crossworks.ph/event/impact-influential-communication-negotiation-in-customer-interactions-4/
LOCATION:Marco Polo Ortigas Manila\, Meralco Avenue\, Sapphire Rd\, Ortigas Center\,\, Pasig\, Metro Manila\, 1600\, Philippines
CATEGORIES:Face-to-Face
ATTACH;FMTTYPE=image/png:https://crossworks.ph/wp-content/uploads/2025/10/CourseImage-EB-IMP.png
ORGANIZER;CN="Crossworks Training and Consulting Corp":MAILTO:info@crossworks.ph
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Manila:20261211T090000
DTEND;TZID=Asia/Manila:20261211T170000
DTSTAMP:20260425T112115
CREATED:20251021T131806Z
LAST-MODIFIED:20260105T070828Z
UID:10000320-1796979600-1797008400@crossworks.ph
SUMMARY:Negotiating For Results
DESCRIPTION:Negotiating for Results\n\n\nThe art of Negotiating has been thought of as a skill reserved only for those doing sales or procurement. However\, the truth is that everyone negotiates more than we make think we do. We negotiate with our bosses\, our colleagues\, our staff\, and pretty much everyone we work with. We negotiate because we need to drive results. This one-day course is founded upon the concept of principles-based negotiations and helps the participant learn the skill and art of negotiations through actual hands-on exercises in negotiating. Participants are immersed in various simulation activities that mimic various negotiation scenarios that professionals deal with on a regular basis. \nAt the end of this course\, the participant should be able to:\n\nDescribe why negotiations is both a skill and an art\nPerform Principle-based Negotiations in various scenarios\nApply and respond to various negotiation techniques taught in this course\n\nCourse Outline\n\nIntroduction\n\nNegotiation as both an Art and Science\n\n\nWhy can’t I negotiate well?\n\nThe Problem with Positions\nPrinciple-based versus Position-based Negotiations\n\n\nPrinciple Based Negotiations\n\nActivity: The Rent\nSeparate People from the Problem\nActivity: The Job Offer\nFocus on Interests\, not Positions\nActivity: Selling the Kitchen Sink\nGenerate Options\nActivity: Cubicle Mates\nUse Objective Criteria\n\n\nWhat if they are more powerful at negotiating?\n\nActivity: Hostile Takeover\nDeveloping your BATNA\n\n\nWhat if they won’t play?\n\nNegotiation Jiu-jitsu\nThe one-text procedure\nActivity: Team-based Negotiation\n\n\nNegotiation (dirty) tricks and techniques\nWrap up and closure\n\nCourse Duration\n\n1 day – face to face\n\nDelivery Methodologies\n\nLecture\nRole Based Simulations\nPlenary Discussions\n\nThis course is recommended for\n\nSales Agents / Account Managers\nBusiness Owners\nCustomer Service Personnel\nPeople who have high levels of internal or external interaction in their organization\n\n\n\n\n\n\n\nCourse Name\nNegotiating for Results\n\n\nTraining Dates\nDecember 11\, 2026\n\n\nTraining Time\n9:00AM – 5:00PM\n\n\nTraining Venue\nMarco Polo Ortigas Manila\n\n\nCourse Fee\n\n\n\n\nStandard Rate\nPhp 15\,000\n\n\nEarly Bird Rate (Until November 27\, 2026)\nPhp 13\,500\n\n\nGroup of 4 Rate (Contact Us to Register)\nPhp 12\,750\n\n\n\n\n\n\nInclusive Of\n\n\n\n\nCourse Materials and Handouts\nCourse Certificates\nBuffet Lunch and AM/PM Snacks
URL:https://crossworks.ph/event/negotiating-for-results-4/
LOCATION:Marco Polo Ortigas Manila\, Meralco Avenue\, Sapphire Rd\, Ortigas Center\,\, Pasig\, Metro Manila\, 1600\, Philippines
CATEGORIES:Face-to-Face
ATTACH;FMTTYPE=image/png:https://crossworks.ph/wp-content/uploads/2023/05/CourseImage-EB-NEGO.png
ORGANIZER;CN="Crossworks Training and Consulting Corp":MAILTO:info@crossworks.ph
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