Thrive: Emotional Intelligence & Resilience in Service Leadership
2026-07-17 09:00 - 17:00 (Asia/Manila) | Marco Polo Ortigas Manila, Meralco Avenue, Sapphire Rd, Ortigas Center,, Pasig, Metro Manila, 1600, Philippines
Thrive

Emotional Intelligence & Resilience in Service Leadership
The modern workplace is fast-paced and unpredictable. Employees and leaders alike face stress, high customer expectations, and constant change. Emotional Intelligence (EQ) and resilience have become non-negotiable soft skills for thriving in such environments — especially for those in service and leadership roles.
THRIVE helps participants understand and manage emotions, strengthen empathy, and build resilience to stay effective and positive under pressure. Leaders also learn how to create psychologically safe, high-performing teams.
At the end of this course, participants should be able to:

Increase self-awareness and recognize emotional triggers.
Regulate emotions to respond constructively under stress.
Demonstrate empathy to improve service and collaboration.
Build resilience and mental agility to recover quickly from setbacks.
Foster a culture of psychological safety and emotional intelligence within teams (for leaders).

Course Outline

Welcome and Introduction
Objectives and Overview
Reminders and House Rules
Understanding Emotional Intelligence – 5 Domains of EQ, Self-Assessment
Self-Awareness & Emotional Triggers – Identifying Stress Signals, Mindset Shifts
Self-Regulation & Resilience Tools – Managing Stress, Building Bounce-Back Ability
Empathy in Action – Reading Emotions, Practical Empathetic Communication
Leaders’ Corner – Psychological Safety, Coaching Emotional Awareness
Summary and Wrap-Up – Recap, Key Takeaways, Action Plan

Course Duration

1 day – face-to-face

Delivery Methodologies

Plenary Discussions
Lecture / Slide Presentation
Group or Pair Activities
Individual Reflection
Role-Play Simulations & Debriefs
Peer Feedback
Icebreakers / Energizers / Games

This course is recommended for:
Staff, Supervisors, and Managers who need to build self-mastery, emotional agility, and resilience to handle stress, lead with empathy, and sustain high-quality service.

Course Name
THRIVE: Emotional Intelligence & Resilience in Service Leadership

Training Dates
July 17, 2026

Training Time
9:00AM – 5:00PM

Training Venue
Marco Polo Ortigas Manila

Course Fee

Standard Rate
Php 15,000

Early Bird Rate (Until July 3, 2026)
Php 13,500

Group of 4 Rate (Contact Us to Register)
Php 12,750

Inclusive Of

Course Materials and Handouts
Course Certificates
Buffet Lunch (if available, otherwise plated) and AM/PM Snacks

Project Management Essentials
2026-07-23 09:00 - 2026-07-24 17:00
Project Management Essentials

Projects are how organizations turn ideas into real business results—but without the right approach, even the best ideas can struggle to succeed. Project Management Essentials is a two-day course that introduces participants to modern project management practices based on the latest standards from the Project Management Institute’s PMBOK Guide 8th Edition. Participants will gain a clear understanding of how projects create value within organizations and learn the essential activities involved in starting, planning, supporting, and closing projects effectively.
Through a mix of practical tools, hands-on activities, and real-world examples, participants will learn how to build a strong business case, engage stakeholders, plan scope and schedules, manage risks, and track project performance using both Predictive and Agile approaches. By the end of the program, participants will have a practical framework and toolkit they can immediately apply to help their teams deliver projects more effectively and achieve meaningful results.
At the end of this course, participants should be able to

Describe the standards of project management according to the PMBOK Guide 8th Edition
Discuss the essential activities performed when starting a project
Perform essential planning activities needed to manage a project
Discuss the essential activities needed to support team performance
Discuss the essential activities needed when closing a project

Course Outline

The Standard for Project Management

Foundational Elements of Project Management

Characteristics of a Project
Project Governance
Operations and Project Management
Projects, Programs, Portfolios, and Operations

System for Value Delivery

Creating Value
Understanding the Project Environment
Product Management Considerations
Functions associated with Projects
Project Management Roles

Project Management Principles
Performance Domains
Project Life Cycles

Project Phases
Project Development Approaches

Predictive
Adaptive (Agile)
Hybrid

Considerations for choosing the Development Approach
Delivery Cadence
Project Management Focus Areas

Online Activity

Starting a Project

Creating your Business Case
Identify and Engage Stakeholders
Build a Shared Understanding
Determine Project Approach
Secure Approval to Proceed
Online Activity

Planning a Project

Predictive Projects

Creating the Project Management Plan
Determining the Project Scope using a WBS
Activity – WBS
Determining the Schedule using a Schedule Network Diagram
Determining resources to be used using a Resource Breakdown Structure
Activity – Project Schedule
Determining the Budget
Activity – S-Curve
Determining Project Risks
Activity – Risk Register
Planning for Quality, Communications, Procurement, and Stakeholder Engagement

Adaptive Projects

Adaptive Planning Approach
Timeboxed or Continuous Flow
Team Roles

Product Owner
Project Team
Team Leader / Agile Coach / Scrum Master

Determining the Product Vision / Product RoadMap
Activity – Product RoadMap
Determining the scope using a Product Backlog
Activity – Product Backlog

Supporting Team Performance

Managing Project Execution

Managing Team Performance and Motivation
Managing Knowledge and Communication
Managing Issues and Impediments

Monitoring and Controlling Work Performance

Predictive Projects

Planned vs Actual
Earned Value Management
Activity – Earned Value Management
Project Change Management

Agile Projects

Burn down and burn up charts
Velocity
Kanban Boards
Continuous Flow Diagrams (CFD)

Closing a Project

Why Projects Close
Transitions /Handovers
Benefits Realization
Lessons Learned and Retrospectives
Closing the Project with a Project Closure Report

Course Duration

2 days – face to face

Delivery Methodologies

Lecture
Team-based activities
Individual activities
Online Quizzes
Plenary Discussions

This course is recommended for

Project Managers and Project Team members with little or no formal PM training
Project Executives
Project Stakeholders
Anyone involved in the development and implementation of projects
Project Managers who want to know the differences in the PMBOK Guide 8th Edition

Crossworks Training and Consulting Corporation is an Authorized Training Partner of the Project Management Institute. You are guaranteed of quality training materials and exclusive content directly from PMI, the de facto organization for project management globally. Our project manager trainers are all top caliber and have handled extensive projects in various industries.

Course Name
Project Management Essentials

Training Dates
July 9-10, 2026

Training Time
9:00AM – 5:00PM

Training Venue
Marco Polo Ortigas Manila

Course Fee

Standard Rate
Php 28,000

Early Bird Rate (Until July 9, 2026)
Php 25,200

Group of 4 Rate (Contact Us to Register)
Php 23,800

Inclusive Of

Course Materials and Handouts
Course Certificates
Buffet Lunch (if available, otherwise plated) and AM/PM Snacks

Work Attitude and Values Enhancement (W.A.V.E.)
2026-07-29 09:00 - 17:00
Work Attitude and Values Enhancement (W.A.V.E.)

Employees possessing a positive work attitude and demonstrating strong values are crucial to an employer’s success. It is imperative for a company to enable its workforce to be better, not only at work, but also in their personal lives.
The W.A.V.E. (Work Attitude and Values Enhancement) course aims to guide participants through their corporate journey by helping them develop their personal mission-vision and realizing what their life goals are. Understanding themselves prepares them to align their goals alongside the company’s, while emphasizing the need for resiliency to consistently stand by one’s personal values & principles during times of change.
In the end, participants revisit their work outlook & perspective and decide to either renew their resolve to strengthen these or to become better by making a commitment to change and improve themselves further.
At the end of this course, participants should be able to:

Explain the different personality tests used to understand behavior
Create and explain personal mission and vision statements
Enumerate the Values that employers look for in the workforce
Explain the ways how to improve and manage performance
Demonstrate how S.M.A.R.T. goal-setting is done

Course Outline

Welcome and Introduction

Objectives and Overview
Reminders and House Rules

Know Others, Know Yourself (Awareness)

Personality Styles

The 4 Temperaments Theory
D.I.S.C. Personality Traits
Myers–Briggs Type Indicator

Mission-Vision-Values Statements
Attitude and Work Environment

Let’s S.W.O.T. It Out
Your Own S.W.O.T. Analysis

Compatibility: Is It A Match?

Maslow’s Hierarchy of Needs
Herzberg’s Factors on Dissatisfiers & Motivation

Values and Priorities

Top Values That Employers Look For Managing Performance

Time Management & Prioritization
Proactivity & Results Orientation
Continuous Improvement & Innovation
Customer Service Mindset & Empathy

Making it S.M.A.R.T. (Goal-Setting)

You and Resiliency

Being Resilient
Tips for Bouncing Back: Stress Management

SUMMARY and WRAP-UP

Recap and Key Take-Aways

Course Duration

1 day – face to face

Delivery Methodologies

Lecture and Discussion
Activity

This course is recommended for

Frontliners, Staff, Supervisors, Managers, and Executives who would like to know how to improve their individual productivity and increase their positive contributions within the organization, while striking a harmonious balance with their personal goals and values.

Course Name
Work Attitude and Values Enhancement (W.A.V.E.)

Training Dates
July 29, 2026

Training Time
9:00AM – 5:00PM

Training Venue
Marco Polo Ortigas Manila

Course Fee

Standard Rate
Php 15,000

Early Bird Rate (Until July 15, 2026)
Php 13,500

Group of 4 Rate (Contact Us to Register)
Php 12,750

Inclusive Of

Course Materials and Handouts
Course Certificates
Buffet Lunch and AM/PM Snacks

Managing Stakeholders Effectively
2026-07-31 09:00 - 17:00
Managing Stakeholders Effectively

The success of any project or endeavor is highly dependent on how good we manage those that are impacted by our actions. Managing Stakeholders Effectively is a one day intensive course aimed to provide the participant with the skills and competencies needed to become effective at managing stakeholders. This course includes both the soft skills as well as industry accepted tools and techniques to manage stakeholders effectively.
At the end of this course, participants should be able to:

Describe what is a stakeholder and stakeholder management
Perform stakeholder identification and analysis
Describe the importance of expectation setting, effective communications, negotiation, diplomacy, power, and the value of integrity in managing stakeholders
Apply the skills in managing stakeholders effectively to the workplace

Course Outline

Introduction

What is a stakeholder?
What is stakeholder management?
Identifying and Assessing stakeholders

Where to look for stakeholders?
Assessing the different stakeholder types

Supporter
Neutral
Unaware
Resistor

Activity – Identifying Stakeholder Types
Stakeholder Attributes

Power
Interest
Impact
Influence
Urgency
Legitimacy

The Power-Interest Grid
Activity – Power – Interest Grid
The Salience Model
The Stakeholder Register
Online Activity – Kahoot!
Activity – Creating a Stakeholder Register
Managing Stakeholders

The Issue Log
Activity – The Issue Log
Expectation Setting

Effective Communications

What is communication?
The three C’s of communication
Active Listening
Cultural Awareness
Managing Meetings

Activity – Written Communications
Activity – Oral Communications
Negotiation
Activity – Negotiation Role Play
Forms of Power
Diplomacy
The value of Integrity
Online Activity – Kahoot!
Activity – Role Playing
Summary and Wrap Up

Course Duration

1 day – face to face

Delivery Methodologies

Lectures
Plenary Discussion
Team-Based Activities

This course is recommended for

Project Managers and Project Leaders
Community Relations Officers
Public Relations Officers
Employee Communications Officers
Anyone who deals with multiple stakeholders either internally or externally

Course Name
Managing Stakeholders Effectively

Training Dates
July 31, 2026

Training Time
9:00AM – 5:00PM

Training Venue
Marco Polo Ortigas Manila

Course Fee

Standard Rate
Php 15,000

Early Bird Rate (Until July 17, 2026)
Php 13,500

Group of 4 Rate (Contact Us to Register)
Php 12,750

Inclusive Of

Course Materials and Handouts
Course Certificates
Buffet Lunch and AM/PM Snacks

REBOUND: Service Recovery & Complaint Management Excellence
2026-08-05 09:00 - 17:00
REBOUND

Service Recovery & Complaint Management Excellence
Customers remember how you made things right more than the mistake itself. In today’s competitive market, service failures happen — but a company’s ability to recover with empathy and speed sets it apart. Effective complaint handling turns frustration into loyalty, reduces churn, and protects brand reputation.
The REBOUND program equips participants to handle complaints with calm confidence, apply a structured recovery process, and rebuild trust through empathy and action.
At the end of this course, participants should be able to:

Understand the emotional journey of dissatisfied customers and the Service Recovery Paradox.
Apply a structured 4-step complaint handling process (Acknowledge → Clarify → Resolve → Follow-up).
Demonstrate empathy, active listening, and positive language to calm and reassure upset customers.
Take ownership and follow through to restore confidence and prevent repeat issues.

Course Outline

Welcome and Introduction
Objectives and Overview
Reminders and House Rules
Customer Mindset & Emotions – The Complaint Journey, Service Recovery Paradox
Communication Skills for Recovery – Active Listening & Empathy, Positive Language, De-escalation
Structured Service Recovery – 4-Step Recovery Model, Scripting Practice
Turning Complaints Into Retention Opportunities
Service Standards & Personal Commitment – Defining What Good Looks Like, Personal Service Pledge
Summary and Wrap-Up – Recap, Key Takeaways, Action Plan

Course Duration

1 day – face-to-face

Delivery Methodologies

Plenary Discussions
Lecture / Slide Presentation
Group or Pair Activities
Individual Reflection
Role-Play Simulations & Debriefs
Peer Feedback
Icebreakers / Energizers / Games

This course is recommended for:
Frontliners, Staff, Supervisors, Managers, and anyone who handles customer complaints face-to-face, online, or via phone and wants to strengthen service recovery skills.

Course Name
REBOUND: Service Recovery & Complaint Management Excellence

Training Dates
August 5, 2026

Training Time
9:00AM – 5:00PM

Training Venue
Marco Polo Ortigas Manila

Course Fee

Standard Rate
Php 15,000

Early Bird Rate (Until July 22, 2026)
Php 13,500

Group of 4 Rate (Contact Us to Register)
Php 12,750

Inclusive Of

Course Materials and Handouts
Course Certificates
Buffet Lunch (if available, otherwise plated) and AM/PM Snacks

Supervisory Upskilling Program (S.U.P.E.R.)
2026-08-13 09:00 - 17:00
Supervisory Upskilling Program (S.U.P.E.R.)

Effective supervision is critical for organizational success in today’s rapidly evolving corporate landscape. Supervisors play a pivotal role in bridging the gap between management and employees, ensuring smooth operations, and fostering a productive work environment. The Supervisory Upskilling Program for Excellent Results (S.U.P.E.R.) Training Program is designed to equip new and experienced supervisors with the essential skills and knowledge required to lead and supervise teams effectively. This comprehensive program focuses on building a solid foundation in supervisory roles, enhancing communication and interpersonal skills, and mastering team management techniques.
The training explores the fundamental responsibilities of supervisors, emphasizing the transition from peer to leader, and highlighting the importance of credibility and trust. Participants will learn various leadership styles and core supervisory skills such as critical thinking, problem-solving, and emotional intelligence. Effective communication techniques, conflict resolution strategies, and methods for providing constructive feedback and coaching are also covered to ensure supervisors can navigate the complexities of interpersonal relationships within their teams.
Furthermore, the program delves into topics such as performance management, as well as time and stress management. Participants will gain insights into setting clear goals, monitoring performance, and addressing performance issues constructively. The course also emphasizes the importance of work-life balance and provides practical strategies for managing stress. Participants will leave the program with a well-rounded understanding of effective supervision in the modern corporate setting.
At the end of this course, participants should be able to:

Explain what Common Challenges that Supervisors face
Describe the Core Supervisory Skills needed by Supervisors
Enumerate and identify the proper steps in effective Feedback and Coaching
Explain the different ways how to correctly Motivate and Engage teams
Demonstrate how to properly create SMART Goals
Demonstrate how to use a Time Management Tool covered in class
Demonstrate a Stress Management Technique in class

Course Outline

Welcome and Introduction

Objectives and Overview
Reminders and House Rules

Introduction to Supervisory Skills

Role of a Supervisor

Transition from Peer to Supervisor
Common Challenges

Leadership Styles
Core Supervisory Skills

Problem Solving and Decision Making
Emotional Intelligence and Critical Thinking

Communication Skills

Effective Communication Techniques

Verbal and Non-verbal Communication
Active Listening

Feedback and Coaching
Conflict Resolution

Team Management

Building and Leading Teams

Team Formation and Development
Fostering Collaboration and Inclusivity

Motivating and Engaging Employees

Intrinsic and Extrinsic Motivators
Recognition and Reward Systems

Performance Management

SMART Goals and Performance Reviews

Time and Stress Management

Effective Time Management

Prioritization Techniques and Avoiding Procrastination
Time Management Tools and Technologies

Stress Management Techniques

Mindfulness and Relaxation Practices
Building Resilience and Coping Mechanisms
Maintaining Work-Life Balance

Summary and Wrap-up

Recap and Questions
Key Take-Aways and Action Plan

Delivery Methodologies

Plenary Discussions
Lecture / Slide Presentation
Group or Pair Activities
Individual Work
Activity Debriefs
Peer Feedback
Icebreakers / Energizers / Games

Course Duration

1 day – face to face

This course is recommended for:

New Supervisors & First-Time Managers (individuals recently promoted to supervisory roles who need foundational skills and knowledge to manage teams effectively)
Seasoned Supervisors (looking to refresh and update their skills)
Team Leaders
HR Professionals
High-potential employees
Entrepreneurs
Small Business Owners
Corporate Training Specialists

Course Name
Supervisory Upskilling Program (S.U.P.E.R.)

Training Dates
August 13, 2026

Training Time
9:00AM – 5:00PM

Training Venue
Marco Polo Ortigas Manila

Course Fee

Standard Rate
Php 15,000

Early Bird Rate (Until July 30, 2026)
Php 13,500

Group of 4 Rate (Contact Us to Register)
Php 12,750

Inclusive Of

Course Materials and Handouts
Course Certificates
Buffet Lunch (if available, otherwise plated) and AM/PM Snacks

Negotiating For Results
2026-08-14 09:00 - 17:00
Negotiating for Results

The art of Negotiating has been thought of as a skill reserved only for those doing sales or procurement. However, the truth is that everyone negotiates more than we make think we do. We negotiate with our bosses, our colleagues, our staff, and pretty much everyone we work with. We negotiate because we need to drive results. This one-day course is founded upon the concept of principles-based negotiations and helps the participant learn the skill and art of negotiations through actual hands-on exercises in negotiating. Participants are immersed in various simulation activities that mimic various negotiation scenarios that professionals deal with on a regular basis.
At the end of this course, the participant should be able to:

Describe why negotiations is both a skill and an art
Perform Principle-based Negotiations in various scenarios
Apply and respond to various negotiation techniques taught in this course

Course Outline

Introduction

Negotiation as both an Art and Science

Why can’t I negotiate well?

The Problem with Positions
Principle-based versus Position-based Negotiations

Principle Based Negotiations

Activity: The Rent
Separate People from the Problem
Activity: The Job Offer
Focus on Interests, not Positions
Activity: Selling the Kitchen Sink
Generate Options
Activity: Cubicle Mates
Use Objective Criteria

What if they are more powerful at negotiating?

Activity: Hostile Takeover
Developing your BATNA

What if they won’t play?

Negotiation Jiu-jitsu
The one-text procedure
Activity: Team-based Negotiation

Negotiation (dirty) tricks and techniques
Wrap up and closure

Course Duration

1 day – face to face

Delivery Methodologies

Lecture
Role Based Simulations
Plenary Discussions

This course is recommended for

Sales Agents / Account Managers
Business Owners
Customer Service Personnel
People who have high levels of internal or external interaction in their organization

Course Name
Negotiating for Results

Training Dates
August 14, 2026

Training Time
9:00AM – 5:00PM

Training Venue
Marco Polo Ortigas Manila

Course Fee

Standard Rate
Php 15,000

Early Bird Rate (Until July 31, 2026)
Php 13,500

Group of 4 Rate (Contact Us to Register)
Php 12,750

Inclusive Of

Course Materials and Handouts
Course Certificates
Buffet Lunch and AM/PM Snacks

Certified Associate in Project Management (CAPM) Review Course
2026-08-18 09:00 - 2026-08-20 18:00
Certified Associate in Project Management (CAPM) Review Course

Prepare to jumpstart your project management career with the PMI Certified Associate in Project Management (CAPM)® Certification Course. This comprehensive program equips aspiring project professionals with a solid foundation in project management principles, practices, and terminology as outlined in the PMBOK® Guide. Whether you’re new to project management or seeking formal recognition of your skills, this course provides the essential knowledge and exam strategies needed to confidently pass the CAPM® exam. Through interactive learning, real-world examples, and practice questions, participants will gain the tools to effectively contribute to project teams and advance their professional journey in project management.
At the end of this course, participants should be able to

Discuss the fundamentals of project management, including the different roles within the project environment.
Select the appropriate development approach and life cycle to use for specific projects
Describe the importance of Business Analysis in projects
Discuss the various activities and artifacts in starting a project
Plan projects using a plan-based methodology
Plan projects using an adaptive approach
Manage Project work and delivery
Be ready to take the CAPM Exam

Course Outline

Day 1

Course Overview

Projects
The CAPM® Professional
The Project Management Institute
About this Course

Project Management Fundamentals

What is a Project
Project Management Challenges
Project or Operational Work?
Programs and Portfolios
The Project Environment

Organizing for Project Performance

Stakeholder
Project Sponsor Role
Project Manager Role
Project Team

Development Approach and Life Cycle

Fundamentals of Project Life Cycle
Tailoring the Project Life Cycle and Development Approach
Project Activities, Deliverables, and Milestones

Business Analysis Frameworks

The importance of Business Analysis
The Business Analyst Role
Requirements as Focus of Business Analysis
Stakeholders of the Business Analyst
Influence of Project Approaches of Business Analysis

Starting a Project

Understanding the Business Case
Creating the Project Charter
Establishing Communications
Selecting and Tailoring the Project Approach

Day 2

Predictive, Plan-Based Methodology

Tailoring a Project Life Cycle
Developing a Project Management Plan – Scope and Schedule (includes Resources and Costs)
Developing a Project Management Plan – Quality
Developing a Project Management Plan – Uncertainty and Risks
Project Integration

Adaptive Approaches

Foundation and Considerations for Adaptive Approaches
Typical Steps in Adaptive Projects
Plan Releases and Iterations
Adaptive Approaches and Frameworks

Day 3

Project Work and Delivery

Engaging Stakeholders
Monitoring and Controlling Processes
Detecting and Solving Problems
Measuring Performance
Apply Project Controls and Forecasting
Validating Requirements through Project Delivery
Closing and Transitioning

Conclusion

Course Duration

3 days – face to face

Delivery Methodologies

Lecture
Plenary Discussions

This course is recommended for

New project managers and those who have not had formal training in project management
Project Managers who want to acquire PMI Certification but have not yet garnered the necessary experience hours
Professionals who want to transition to project management

Crossworks Training and Consulting Corporation is an Authorized Training Partner of the Project Management Institute. You are guaranteed of quality training materials and exclusive content directly from PMI, the de facto organization for project management globally. Our project manager trainers are all top caliber and have handled extensive projects in various industries.

Course Name
Certified Associate in Project Management (CAPM) Review Course

Training Dates
August 18-20, 2026

Training Time
9:00AM – 6:00PM

Training Venue
Marco Polo Ortigas Manila

Course Fee

Standard Rate
Php 35,000

Early Bird Rate (Until August 4, 2026)
Php 33,250

Group of 4 Rate (Contact Us to Register)
Php 31,500

Optional Add-On CAPM Exam Fee Bundle
+ Php 32,000

Inclusive Of

Official PMI CAPM Review Course Materials
Crossworks Proprietary Supplemental Handouts
Course Certificates
Buffet Lunch and AM/PM Snacks (Buffet Lunch is subject to hotel availability; otherwise, plated lunch)
Optional Add-On (CAPM Exam Fee* + 1 Year PMI Membership* + Crosswork’s 2 month Study Plan and Videos)

*Must be activated immediately after the training date.

Agile Project Management Essentials
2026-08-27 09:00 - 2026-08-28 17:00
Agile Project Management Essentials

Learn Agile Project Management today. Much has been said about running agile projects. However, most courses talk about the development approach to agile projects and not so much on the management approach. As projects become more complex and approaches vary, the need to complement traditional (waterfall) methods with new approaches becomes a necessity. This two-day course is geared towards the project manager who is managing agile projects – regardless of the development methodology and industry. Based completely on PMI’s Agile Practice Guide and with references to the PMBOK® Guide – 6th Edition, you are guaranteed to come off this training fully equipped to manage any type of agile project for any type of industry. Learn today and lead tomorrow.
At the end of this course, participants should be able to

Describe the concepts of Agile and the different approaches
Determine what is the preferred approach for each type of project
Prepare his/her organization to have an Agile Mindset
Apply some of the Agile Practices in his/her workplace
Describe the considerations needed to establish an agile-ready organization

Course Outline

Understanding Agile

Projects nowadays

The Agile Manifesto

Lean and the Kanban Method

Risks and Uncertainty

Selecting Life Cycles

Characteristics of Project Life Cycles

Predictive

Iterative

Incremental

Agile

When is Agile suited for a Project

Hybrid Life Cycles

Agile and Predictive

Majority Predictive with some Agile

Majority Agile with some Predictive

Hybrid Life Cycles

Mixing Agile Approaches

Project Tailoring

Creating an Agile Mindset

Begin with an Agile Mindset

The role of Servant Leadership

Team Composition

Delivering in an Agile Environment

Project and Team Charters

Agile Practices

Retrospectives

Backlog Preparation

Backlog Refinement

Daily Stand-ups

Demonstrations/Reviews

Planning for Iteration-Based Agile

Execution Practices that helps team deliver value

How iterations and increments help deliver working product

Agile Project Challenges and how to fix them

Measuring Agile Projects

Enabling the organization to be Agile-ready

Organizational Change Management

Organizational Culture

Procurement and Contracts

Business Practices

Multi-team coordination and dependencies

Agile and the PMO

Organizational Structure

Evolving the Organization

Course Duration

2 days – face to face

Delivery Methodologies

Lecture
Team-based activities
Individual activities
Online Quizzes
Plenary Discussions

This course is recommended for

IT Project Managers and Project Team members involved in or will transition to Agile Projects
Business Analysts, Software Architects, Software Engineers, and Software Testers involved in or will transition to Agile Projects
Project Executives
Project Stakeholders
Any IT Professional or anyone in the field of Information Technology involved in or will transition to Agile Projects

Crossworks Training and Consulting Corporation is an Authorized Training Partner of the Project Management Institute. You are guaranteed of quality training materials and exclusive content directly from PMI, the de facto organization for project management globally. Our project manager trainers are all top caliber and have handled extensive projects in various industries.

Course Name
Agile Project Management Essentials

Training Dates
August 27-28, 2026

Training Time
9:00AM – 5:00PM

Training Venue
Marco Polo Ortigas Manila

Course Fee

Standard Rate
Php 28,000

Early Bird Rate (August 13, 2026)
Php 25,200

Group of 4 Rate (Contact Us to Register)
Php 23,800

Inclusive Of

Course Materials and Handouts
Course Certificates
Buffet Lunch (if available, otherwise plated) and AM/PM Snacks

CORE: Personal Effectiveness & Self-Leadership at Work
2026-09-03 09:00 - 17:00
CORE: Personal Effectiveness & Self-Leadership at Work

In today’s demanding workplace, technical skills alone aren’t enough. Professionals need clarity, discipline, and the right mindset to stay productive, adapt to change, and deliver meaningful results. Personal effectiveness is about taking ownership — of time, energy, mindset, and impact — so you can thrive at work and in life.
The CORE program helps participants become more intentional, organized, and resilient. They will clarify priorities, master self-management tools, and cultivate a proactive, values-driven approach to their daily work.
At the end of this course, participants should be able to:

Define what personal effectiveness means in today’s workplace.
Assess their current habits and identify personal productivity blockers.
Apply practical tools for prioritization, time & energy management.
Demonstrate proactive behavior and accountability to meet goals.
Align personal values and strengths with organizational objectives.

Course Outline

Welcome and Introduction
Objectives and Overview
Reminders and House Rules
Understanding Personal Effectiveness – Self-Leadership: Mindset vs. Skillset, The 3 Dimensions: Clarity, Discipline, Resilience
Clarity & Goal-Setting – SMART Goals, Values & Strengths Alignment, The Focus Funnel
Managing Time & Energy – Planning vs. Reacting, Energy Management & Micro-Recovery, Overcoming Procrastination
Proactivity & Accountability – Victim to Owner Mindset, Influencing What You Can Control, Building Habits That Stick
Application & Action Plan – Key Changes Commitment
Summary and Wrap-Up – Recap, Key Takeaways, Action Plan

Course Duration

1 day – face-to-face

Delivery Methodologies

Plenary Discussions
Lecture / Slide Presentation
Self-Assessments & Reflections
Group or Pair Activities
Peer Feedback
Icebreakers / Energizers / Games

This course is recommended for:
Employees, professionals, supervisors, and managers who want to improve productivity, manage priorities effectively, and take ownership of their personal growth and work impact.

Course Name
CORE: Personal Effectiveness and Self-Leadership at Work

Training Dates
September 3, 2026

Training Time
9:00AM – 5:00PM

Training Venue
Marco Polo Ortigas Manila

Course Fee

Standard Rate
Php 15,000

Early Bird Rate (Until August 20, 2026)
Php 13,500

Group of 4 Rate (Contact Us to Register)
Php 12,750

Inclusive Of

Course Materials and Handouts
Course Certificates
Buffet Lunch (if available, otherwise plated) and AM/PM Snacks

Project Management Professional (PMP) Review Course (Saturday Classes)
2026-09-05 09:00 - 2026-10-03 18:00
Project Management Professional (PMP) Review Course
July 2026 Exam Format

Step into a fast-paced, real-world learning experience designed to help you run projects with clarity, control, and confidence—while strengthening the competencies aligned with the PMP® exam. In this immersive five-day program, you’ll translate proven global standards and an agile mindset into practical tools you can use immediately: win stakeholder buy-in, lock in scope and success criteria, build an integrated project plan, manage resources and budgets, improve quality and scheduling, and stay ahead of risk, change, and issues. Walk away with a complete, end-to-end approach to delivering measurable value—plus the language, structure, and best practices that elevate your credibility as a project leader.
What’s more, this course fully satisfies the 35 contact hours required to apply for the PMP® Exam! Take the first step in becoming a globally certified Project Management Professional.
At the end of this course, participants should be able to

Use core project management concepts and principles—plus agile approaches and tailoring—to select the right way of working for any project.
Kick-start projects with strong foundations: craft a clear vision, engage stakeholders early, align expectations, and set fit-for-purpose governance.
Define scope, value, and success criteria you can manage—then keep delivery on track while meeting compliance requirements.
Build an integrated project management plan and apply practical methods to manage resources and control project finances.
Plan procurement, bake in quality, and build schedules that improve predictability—so teams deliver what matters, when it matters.
Communicate with impact, ensure knowledge transfer, and lead teams through conflict with confidence and professionalism.
Stay in control as work evolves: manage risks, control changes, and resolve issues; monitor performance to keep stakeholders aligned; and close projects cleanly while capturing lessons to fuel continuous improvement.

Course Outline

Lesson 1: Foundations

Foundational Project Management Concepts
Project Management Principles
The Agile Mindset
Tailoring

Lesson 2: Setting the Foundation

Developing a Common Vision
Engaging your Stakeholders
Aligning Stakeholder Expectations
Defining and Establishing Governance

Lesson 3: Defining Project Scope, Value, and Success Criteria

Developing and Managing Project Scope
Ensuring Value-Based Delivery
Planning and Managing Project Compliance

Lesson 4: Building the PM Plan – Integration, Resources, Finance

Developing an Integrated PM Plan and Plan Delivery
Planning and Managing Resources
Planning and Managing Finance

Lesson 5: Procurement, Quality, and Scheduling

Plan and Manage Procurement
Planning and Optimizing Quality Products and Deliverables
Planning and Managing the Schedule

Lesson 6: Communicating and Transferring Knowledge

Help Ensure Knowledge Transfer
Planning and Managing Communication

Lesson 7: Leading and Empowering the Team

Managing Conflicts
Leading the Project Team

Lesson 8: Managing Risks, Changes, and Issues

Planning for and managing risks
Planning and Controlling Changes
Removing Impediments and Managing Issues

Lesson 9: Monitoring Progress and Maintaining Alignment

Managing Stakeholder Expectations
Evaluating Project Status

Lesson 10: Closing the Project Successfully

Managing Closures

Lesson 11: Driving Continuous Organizational Improvement

Continuous Improvement
Support Organizational Change
Evaluate External Business Environment Changes

Lesson 12: Next Steps

Course Duration

5 days – face to face (Every Saturday)

Delivery Methodologies

Lecture
Plenary Discussions
Real World Examples

This course is recommended for

Experienced Project Managers who want to take the PMP Certification Exam
CAPM® Certification holders who want to take up the PMP Certification
Project Managers who want to have a complete understanding of global project management standards and principles

Crossworks Training and Consulting Corporation is an Authorized Training Partner of the Project Management Institute. You are guaranteed of quality training materials and exclusive content directly from PMI, the de facto organization for project management globally. Our project manager trainers are all top caliber and have handled extensive projects in various industries.

Course Name
Project Management Professional (PMP) Review Course (Saturday Classes)

Training Dates
September 5, 12, 19, 16, Oct 3, 2026

Training Time
9:00AM – 6:00PM

Training Venue
Marco Polo Ortigas Manila

Course Fee

Standard Rate
Php 50,000

Early Bird Rate (Until August 22, 2026)
Php 47,500

Group of 4 Rate (Contact Us to Register)
Php 45,000

Optional Add-On PMP Exam Fee Bundle
+ Php 36,000

Inclusive Of

Official PMI PMP Review Course Materials
Crossworks Proprietary Supplemental Handouts
Access to Crossworks’ PMP Exam Simulator
Course Certificates
Buffet Lunch and AM/PM Snacks
Optional Add-On (PMP Exam Fee* + 1 Year PMI Membership* + Crosswork’s 2 month Study Plan and Videos)

*Must be activated immediately after training. You may take the exam within one year after approval by PMI.

IMPACT: Influential Communication & Negotiation in Customer Interactions
2026-09-16 09:00 - 17:00
IMPACT: Influential Communication & Negotiation in Customer Interactions
Great customer experiences aren’t just about solving problems — they’re about shaping conversations. Employees who know how to communicate with influence can calm tensions, secure buy-in, and negotiate solutions that satisfy both the customer and the business.
IMPACT equips participants to speak with clarity and confidence, adapt to different personalities, and use ethical persuasion and negotiation strategies.
At the end of this course, participants should be able to:

Frame messages clearly and adapt communication style to different customers or stakeholders.
Use persuasion principles (trust, credibility, reciprocity, social proof) to influence decisions ethically.
Handle objections with confidence and empathy.
Apply basic negotiation techniques to reach win–win solutions while maintaining relationships.

Course Outline

Welcome and Introduction
Objectives and Overview
Reminders and House Rules
Influence Foundations – What Influence Is (and Isn’t), Credibility & Trust
Understanding Others – Quick Stakeholder Profiling (DISC Lens)
Framing & Persuasion Tools – Storytelling, Reciprocity, Social Proof, Positive Framing
Negotiation Made Simple – BATNA, Win–Win Thinking, Trade-Offs
Practical Application – Role-Plays, Feedback
Summary and Wrap-Up – Recap, Key Takeaways, Action Plan

Course Duration

1 day – face-to-face

Delivery Methodologies

Plenary Discussions
Lecture / Slide Presentation
Group or Pair Activities
Individual Reflection
Role-Play Simulations & Debriefs
Peer Feedback
Icebreakers / Energizers / Games

This course is recommended for:
Frontliners, Sales & Service Teams, Supervisors, Managers, and anyone who needs to influence, negotiate, or persuade in customer or internal interactions.

Course Name
IMPACT: Influential Communication & Negotiation in Customer Interactions

Training Dates
September 16, 2026

Training Time
9:00AM – 5:00PM

Training Venue
Marco Polo Ortigas Manila

Course Fee

Standard Rate
Php 15,000

Early Bird Rate (Until Sept 2, 2026)
Php 13,500

Group of 4 Rate (Contact Us to Register)
Php 12,750

Inclusive Of

Course Materials and Handouts
Course Certificates
Buffet Lunch (if available, otherwise plated) and AM/PM Snacks

PMI Agile Certified Practitioner (PMI-ACP) Review Course
2026-09-22 09:00 - 2026-09-25 18:00
PMI Agile Certified Practitioner (PMI-ACP) Review Course

Be at the forefront of Agile practices in your organization. The PMI Agile Certified Practitioner (PMI-ACP) is the only industry-agnostic, experience-based, and ISO accredited certification exam for agile. It showcases your ability to apply various agile approaches, such as SCRUM, Lean, Kanban, and more. This course satisfies the 28 contact hours needed to take the PM-ACP exam and is developed by Agilists for Agilists and shows the ability to demonstrate the Agile Mindset and Leadership.
At the end of this course, participants should be able to

Discuss why Agile is fast becoming a preferred approach to delivering projects
Understand the Mindset domain and its components
Understand the Leadership domain and its components
Understand the Product domain and its components
Understand the Delivery domain and its components
Evaluate one’s preparedness for the PMP Exam

Course Outline

Introduction

The PMI ACP Exam

Why Agile?

Changes in the workplace

Characteristics of the Agile Mindset

Summarizing the Core Principles

Why use an Agile Approach

Professional, team, and organizational agility

Creating organizational change

Agile Triangle

Mindset Domain

Experiment Early

Build an increment of the product to validate the solution

Iterative and Incremental Life Cycles

Embrace the Agile Mindset

Embrace the 4 values and 12 principles

Use Agile Frameworks

Apply Principles of Systems Thinking

Interpret the output of agile suitability tools

Integrate Agile Hybrid Models based on needs

Promote a Collaborative team environment

Establish team vision and working agreements

Form and develop high-performing teams

Use retrospective findings

Use collaborative practices to break down silos

Commit to the team’s decisions even in disagreement

Evaluate the team’s understanding of Agile

Identify factors for inter-team coordination

Build Transparency

Provide accessible project status and information

Establish a feedback loop

Use communication strategies for collocated and distributed teams

Foster Psychological Safety

Promote a no-blame culture

Create a safe environment

Solicit and provide constructive feedback.

Shorten Feedback Loops

Include customers from day 1

Deliver value as often as possible

Use tools and techniques to shorten feedback

Embrace Change

Promote a Growth Mindset

Respond to changing requirements and priorities

Encourage and model T-shaped skills

Leadership Domain

Empower Teams

Establish an environment of Trust

Promote collective ownership of goals

Training, coaching, and mentoring

Coaching and mentoring members

Employ emotional intelligence techniques

Interpret non-verbal cues during team interaction

Self-assessment tools and techniques

Facilitate Problem Resolution

Investigate the root cause of problems

Determine resolution strategies with the team

Ensure problems are resolved on time

Promoting knowledge sharing

Create an environment to capture and share knowledge

Leverage organizational knowledge assets

Allocate time for knowledge sharing and making required updates

Promote agile mindset principles and practices

Create awareness around agile values and principles

Foster an environment of continuous improvement

Recognize and celebrate agile behavior

Promote a shared vision and purpose

Define and ensure a common understanding of purpose and vision with all the stakeholders

Ensure the product is aligned with the vision and organizational goals

Continuously communicate the vision and purpose

Facilitate conflict management

Identify the root cause of the levels of conflict

Promote a collaborative approach to solve conflicts

Product Domain

Refine the product backlog

Clarify the backlog items

Prioritize the backlog items

Decompose the backlog items as needed

Use tools and techniques to collectively size up work

Manage increments

Ensure the increment is aligned with business priorities

Define increment goals

Demonstrate increments of value from early feedback

Measure the delivery of value

Measure the delivery of value

Visual Work

Educate the Team on Visualization Techniques

Manage Value Delivery

Define what success looks like

Ensure that the value increments are optimized

Delivery Domain

Seek Early Feedback

Evaluate customer satisfaction

Deliver work in small increments

Collect and incorporate stakeholder feedback on a regular basis

Manage Agile Metrics

Determine which metrics are appropriate for a given audience

Radiate metrics across the relevant audience

Review and analyze metrics

Use metrics insights for decision making

Manage impediments and risks

Proactively identify risks and impediments

Engage the team to find the most appropriate course of action

Prioritize impediment removal and risk mitigation strategies

Monitor and control risk impediments

Use lessons learned

Recognize and eliminate wastes

Visualize the end-to-end flow of value

Use metrics, tools, and feedback loops to identify wastes

Prioritize waste reduction activities

Iterate on the identification and reduction of wastes

Perform continuous improvement

Obtain metrics and feedback to drive continuous improvement

Implement improvement actions

Evaluate the effectiveness of process improvements

Engage customers

Identify and analyze customers and their needs

Validate that iteration deliverables meet acceptance criteria

Encourage collaboration between the customer and the team

Optimize Flow

Limit work-in-progress at all levels

Shield team members from interruptions

Use metrics to analyze and improve flow

Course Duration

4 days – Face-to-Face

Delivery Methodologies

Lecture
Plenary Discussions

This course is recommended for

Agile Practitioners who want a broader understanding of Agile practices
Project Managers who want to acquire the PMI-ACP Certification
Project Managers who want to acquire knowledge of managing agile projects

Crossworks Training and Consulting Corporation is an Authorized Training Partner of the Project Management Institute. You are guaranteed of quality training materials and exclusive content directly from PMI, the de facto organization for project management globally. Our project manager trainers are all top caliber and have handled extensive projects in various industries.

Course Name
PMI Agile Certified Practitioner (PMI-ACP) Review Course

Training Dates
September 22-25, 2026

Training Time
9:00AM – 6:00PM

Training Venue
Marco Polo Ortigas Manila

Course Fee

Standard Rate
Php 42,000

Early Bird Rate (Until September 14, 2026)
Php 39,900

Group of 4 Rate (Contact Us to Register)
Php 37,800

Optional Add-On PMI-ACP Exam Fee Bundle
+ Php 36,000

Inclusive Of

Official PMI-ACP Review Course Materials
Crossworks Proprietary Supplemental Handouts
Course Certificates
Buffet Lunch and AM/PM Snacks (Buffet Lunch is subject to hotel availability; otherwise, plated lunch)
Optional Add-On (PMI-ACP Exam Fee* + 1 Year PMI Membership* + Crosswork’s 2 month Study Plan and Videos)

*Must be activated immediately after the training date.

Work Attitude and Values Enhancement (W.A.V.E.)
2026-09-24 09:00 - 17:00
Work Attitude and Values Enhancement (W.A.V.E.)

Employees possessing a positive work attitude and demonstrating strong values are crucial to an employer’s success. It is imperative for a company to enable its workforce to be better, not only at work, but also in their personal lives.
The W.A.V.E. (Work Attitude and Values Enhancement) course aims to guide participants through their corporate journey by helping them develop their personal mission-vision and realizing what their life goals are. Understanding themselves prepares them to align their goals alongside the company’s, while emphasizing the need for resiliency to consistently stand by one’s personal values & principles during times of change.
In the end, participants revisit their work outlook & perspective and decide to either renew their resolve to strengthen these or to become better by making a commitment to change and improve themselves further.
At the end of this course, participants should be able to:

Explain the different personality tests used to understand behavior
Create and explain personal mission and vision statements
Enumerate the Values that employers look for in the workforce
Explain the ways how to improve and manage performance
Demonstrate how S.M.A.R.T. goal-setting is done

Course Outline

Welcome and Introduction

Objectives and Overview
Reminders and House Rules

Know Others, Know Yourself (Awareness)

Personality Styles

The 4 Temperaments Theory
D.I.S.C. Personality Traits
Myers–Briggs Type Indicator

Mission-Vision-Values Statements
Attitude and Work Environment

Let’s S.W.O.T. It Out
Your Own S.W.O.T. Analysis

Compatibility: Is It A Match?

Maslow’s Hierarchy of Needs
Herzberg’s Factors on Dissatisfiers & Motivation

Values and Priorities

Top Values That Employers Look For Managing Performance

Time Management & Prioritization
Proactivity & Results Orientation
Continuous Improvement & Innovation
Customer Service Mindset & Empathy

Making it S.M.A.R.T. (Goal-Setting)

You and Resiliency

Being Resilient
Tips for Bouncing Back: Stress Management

SUMMARY and WRAP-UP

Recap and Key Take-Aways

Course Duration

1 day – face to face

Delivery Methodologies

Lecture and Discussion
Activity

This course is recommended for

Frontliners, Staff, Supervisors, Managers, and Executives who would like to know how to improve their individual productivity and increase their positive contributions within the organization, while striking a harmonious balance with their personal goals and values.

Course Name
Work Attitude and Values Enhancement (W.A.V.E.)

Training Dates
September 24, 2026

Training Time
9:00AM – 5:00PM

Training Venue
Marco Polo Ortigas Manila

Course Fee

Standard Rate
Php 15,000

Early Bird Rate (Until September 10, 2026)
Php 13,500

Group of 4 Rate (Contact Us to Register)
Php 12,750

Inclusive Of

Course Materials and Handouts
Course Certificates
Buffet Lunch and AM/PM Snacks

Managing Stakeholders Effectively
2026-10-02 09:00 - 17:00
Managing Stakeholders Effectively

The success of any project or endeavor is highly dependent on how good we manage those that are impacted by our actions. Managing Stakeholders Effectively is a one day intensive course aimed to provide the participant with the skills and competencies needed to become effective at managing stakeholders. This course includes both the soft skills as well as industry accepted tools and techniques to manage stakeholders effectively.
At the end of this course, participants should be able to:

Describe what is a stakeholder and stakeholder management
Perform stakeholder identification and analysis
Describe the importance of expectation setting, effective communications, negotiation, diplomacy, power, and the value of integrity in managing stakeholders
Apply the skills in managing stakeholders effectively to the workplace

Course Outline

Introduction

What is a stakeholder?
What is stakeholder management?
Identifying and Assessing stakeholders

Where to look for stakeholders?
Assessing the different stakeholder types

Supporter
Neutral
Unaware
Resistor

Activity – Identifying Stakeholder Types
Stakeholder Attributes

Power
Interest
Impact
Influence
Urgency
Legitimacy

The Power-Interest Grid
Activity – Power – Interest Grid
The Salience Model
The Stakeholder Register
Online Activity – Kahoot!
Activity – Creating a Stakeholder Register
Managing Stakeholders

The Issue Log
Activity – The Issue Log
Expectation Setting

Effective Communications

What is communication?
The three C’s of communication
Active Listening
Cultural Awareness
Managing Meetings

Activity – Written Communications
Activity – Oral Communications
Negotiation
Activity – Negotiation Role Play
Forms of Power
Diplomacy
The value of Integrity
Online Activity – Kahoot!
Activity – Role Playing
Summary and Wrap Up

Course Duration

1 day – face to face

Delivery Methodologies

Lectures
Plenary Discussion
Team-Based Activities

This course is recommended for

Project Managers and Project Leaders
Community Relations Officers
Public Relations Officers
Employee Communications Officers
Anyone who deals with multiple stakeholders either internally or externally

Course Name
Managing Stakeholders Effectively

Training Dates
October 2, 2026

Training Time
9:00AM – 5:00PM

Training Venue
Marco Polo Ortigas Manila

Course Fee

Standard Rate
Php 15,000

Early Bird Rate (Until September 18, 2026)
Php 13,500

Group of 4 Rate (Contact Us to Register)
Php 12,750

Inclusive Of

Course Materials and Handouts
Course Certificates
Buffet Lunch and AM/PM Snacks

Thrive: Emotional Intelligence & Resilience in Service Leadership
2026-10-08 09:00 - 17:00
Thrive

Emotional Intelligence & Resilience in Service Leadership
The modern workplace is fast-paced and unpredictable. Employees and leaders alike face stress, high customer expectations, and constant change. Emotional Intelligence (EQ) and resilience have become non-negotiable soft skills for thriving in such environments — especially for those in service and leadership roles.
THRIVE helps participants understand and manage emotions, strengthen empathy, and build resilience to stay effective and positive under pressure. Leaders also learn how to create psychologically safe, high-performing teams.
At the end of this course, participants should be able to:

Increase self-awareness and recognize emotional triggers.
Regulate emotions to respond constructively under stress.
Demonstrate empathy to improve service and collaboration.
Build resilience and mental agility to recover quickly from setbacks.
Foster a culture of psychological safety and emotional intelligence within teams (for leaders).

Course Outline

Welcome and Introduction
Objectives and Overview
Reminders and House Rules
Understanding Emotional Intelligence – 5 Domains of EQ, Self-Assessment
Self-Awareness & Emotional Triggers – Identifying Stress Signals, Mindset Shifts
Self-Regulation & Resilience Tools – Managing Stress, Building Bounce-Back Ability
Empathy in Action – Reading Emotions, Practical Empathetic Communication
Leaders’ Corner – Psychological Safety, Coaching Emotional Awareness
Summary and Wrap-Up – Recap, Key Takeaways, Action Plan

Course Duration

1 day – face-to-face

Delivery Methodologies

Plenary Discussions
Lecture / Slide Presentation
Group or Pair Activities
Individual Reflection
Role-Play Simulations & Debriefs
Peer Feedback
Icebreakers / Energizers / Games

This course is recommended for:
Staff, Supervisors, and Managers who need to build self-mastery, emotional agility, and resilience to handle stress, lead with empathy, and sustain high-quality service.

Course Name
THRIVE: Emotional Intelligence & Resilience in Service Leadership

Training Dates
October 8, 2026

Training Time
9:00AM – 5:00PM

Training Venue
Marco Polo Ortigas Manila

Course Fee

Standard Rate
Php 15,000

Early Bird Rate (Until Sept 24, 2026)
Php 13,500

Group of 4 Rate (Contact Us to Register)
Php 12,750

Inclusive Of

Course Materials and Handouts
Course Certificates
Buffet Lunch (if available, otherwise plated) and AM/PM Snacks

Project Management Essentials
2026-10-12 09:00 - 2026-10-13 17:00
Project Management Essentials

Projects are how organizations turn ideas into real business results—but without the right approach, even the best ideas can struggle to succeed. Project Management Essentials is a two-day course that introduces participants to modern project management practices based on the latest standards from the Project Management Institute’s PMBOK Guide 8th Edition. Participants will gain a clear understanding of how projects create value within organizations and learn the essential activities involved in starting, planning, supporting, and closing projects effectively.
Through a mix of practical tools, hands-on activities, and real-world examples, participants will learn how to build a strong business case, engage stakeholders, plan scope and schedules, manage risks, and track project performance using both Predictive and Agile approaches. By the end of the program, participants will have a practical framework and toolkit they can immediately apply to help their teams deliver projects more effectively and achieve meaningful results.
At the end of this course, participants should be able to

Describe the standards of project management according to the PMBOK Guide 8th Edition
Discuss the essential activities performed when starting a project
Perform essential planning activities needed to manage a project
Discuss the essential activities needed to support team performance
Discuss the essential activities needed when closing a project

Course Outline

The Standard for Project Management

Foundational Elements of Project Management

Characteristics of a Project
Project Governance
Operations and Project Management
Projects, Programs, Portfolios, and Operations

System for Value Delivery

Creating Value
Understanding the Project Environment
Product Management Considerations
Functions associated with Projects
Project Management Roles

Project Management Principles
Performance Domains
Project Life Cycles

Project Phases
Project Development Approaches

Predictive
Adaptive (Agile)
Hybrid

Considerations for choosing the Development Approach
Delivery Cadence
Project Management Focus Areas

Online Activity

Starting a Project

Creating your Business Case
Identify and Engage Stakeholders
Build a Shared Understanding
Determine Project Approach
Secure Approval to Proceed
Online Activity

Planning a Project

Predictive Projects

Creating the Project Management Plan
Determining the Project Scope using a WBS
Activity – WBS
Determining the Schedule using a Schedule Network Diagram
Determining resources to be used using a Resource Breakdown Structure
Activity – Project Schedule
Determining the Budget
Activity – S-Curve
Determining Project Risks
Activity – Risk Register
Planning for Quality, Communications, Procurement, and Stakeholder Engagement

Adaptive Projects

Adaptive Planning Approach
Timeboxed or Continuous Flow
Team Roles

Product Owner
Project Team
Team Leader / Agile Coach / Scrum Master

Determining the Product Vision / Product RoadMap
Activity – Product RoadMap
Determining the scope using a Product Backlog
Activity – Product Backlog

Supporting Team Performance

Managing Project Execution

Managing Team Performance and Motivation
Managing Knowledge and Communication
Managing Issues and Impediments

Monitoring and Controlling Work Performance

Predictive Projects

Planned vs Actual
Earned Value Management
Activity – Earned Value Management
Project Change Management

Agile Projects

Burn down and burn up charts
Velocity
Kanban Boards
Continuous Flow Diagrams (CFD)

Closing a Project

Why Projects Close
Transitions /Handovers
Benefits Realization
Lessons Learned and Retrospectives
Closing the Project with a Project Closure Report

Course Duration

2 days – face to face

Delivery Methodologies

Lecture
Team-based activities
Individual activities
Online Quizzes
Plenary Discussions

This course is recommended for

Project Managers and Project Team members with little or no formal PM training
Project Executives
Project Stakeholders
Anyone involved in the development and implementation of projects
Project Managers who want to know the differences in the PMBOK Guide 8th Edition

Crossworks Training and Consulting Corporation is an Authorized Training Partner of the Project Management Institute. You are guaranteed of quality training materials and exclusive content directly from PMI, the de facto organization for project management globally. Our project manager trainers are all top caliber and have handled extensive projects in various industries.

Course Name
Project Management Essentials

Training Dates
October 12-13, 2026

Training Time
9:00AM – 5:00PM

Training Venue
Marco Polo Ortigas Manila

Course Fee

Standard Rate
Php 28,000

Early Bird Rate (Until Sept 28, 2026)
Php 25,200

Group of 4 Rate (Contact Us to Register)
Php 23,800

Inclusive Of

Course Materials and Handouts
Course Certificates
Buffet Lunch (if available, otherwise plated) and AM/PM Snacks

REBOUND: Service Recovery & Complaint Management Excellence
2026-10-16 09:00 - 17:00
REBOUND

Service Recovery & Complaint Management Excellence
Customers remember how you made things right more than the mistake itself. In today’s competitive market, service failures happen — but a company’s ability to recover with empathy and speed sets it apart. Effective complaint handling turns frustration into loyalty, reduces churn, and protects brand reputation.
The REBOUND program equips participants to handle complaints with calm confidence, apply a structured recovery process, and rebuild trust through empathy and action.
At the end of this course, participants should be able to:

Understand the emotional journey of dissatisfied customers and the Service Recovery Paradox.
Apply a structured 4-step complaint handling process (Acknowledge → Clarify → Resolve → Follow-up).
Demonstrate empathy, active listening, and positive language to calm and reassure upset customers.
Take ownership and follow through to restore confidence and prevent repeat issues.

Course Outline

Welcome and Introduction
Objectives and Overview
Reminders and House Rules
Customer Mindset & Emotions – The Complaint Journey, Service Recovery Paradox
Communication Skills for Recovery – Active Listening & Empathy, Positive Language, De-escalation
Structured Service Recovery – 4-Step Recovery Model, Scripting Practice
Turning Complaints Into Retention Opportunities
Service Standards & Personal Commitment – Defining What Good Looks Like, Personal Service Pledge
Summary and Wrap-Up – Recap, Key Takeaways, Action Plan

Course Duration

1 day – face-to-face

Delivery Methodologies

Plenary Discussions
Lecture / Slide Presentation
Group or Pair Activities
Individual Reflection
Role-Play Simulations & Debriefs
Peer Feedback
Icebreakers / Energizers / Games

This course is recommended for:
Frontliners, Staff, Supervisors, Managers, and anyone who handles customer complaints face-to-face, online, or via phone and wants to strengthen service recovery skills.

Course Name
REBOUND: Service Recovery & Complaint Management Excellence

Training Dates
October 16, 2026

Training Time
9:00AM – 5:00PM

Training Venue
Marco Polo Ortigas Manila

Course Fee

Standard Rate
Php 15,000

Early Bird Rate (Until October 2, 2026)
Php 13,500

Group of 4 Rate (Contact Us to Register)
Php 12,750

Inclusive Of

Course Materials and Handouts
Course Certificates
Buffet Lunch (if available, otherwise plated) and AM/PM Snacks

Project Management Professional (PMP) Review Course (Saturday Classes)
2026-11-07 09:00 - 2026-12-05 18:00
Project Management Professional (PMP) Review Course
July 2026 Exam Format

Step into a fast-paced, real-world learning experience designed to help you run projects with clarity, control, and confidence—while strengthening the competencies aligned with the PMP® exam. In this immersive five-day program, you’ll translate proven global standards and an agile mindset into practical tools you can use immediately: win stakeholder buy-in, lock in scope and success criteria, build an integrated project plan, manage resources and budgets, improve quality and scheduling, and stay ahead of risk, change, and issues. Walk away with a complete, end-to-end approach to delivering measurable value—plus the language, structure, and best practices that elevate your credibility as a project leader.
What’s more, this course fully satisfies the 35 contact hours required to apply for the PMP® Exam! Take the first step in becoming a globally certified Project Management Professional.
At the end of this course, participants should be able to

Use core project management concepts and principles—plus agile approaches and tailoring—to select the right way of working for any project.
Kick-start projects with strong foundations: craft a clear vision, engage stakeholders early, align expectations, and set fit-for-purpose governance.
Define scope, value, and success criteria you can manage—then keep delivery on track while meeting compliance requirements.
Build an integrated project management plan and apply practical methods to manage resources and control project finances.
Plan procurement, bake in quality, and build schedules that improve predictability—so teams deliver what matters, when it matters.
Communicate with impact, ensure knowledge transfer, and lead teams through conflict with confidence and professionalism.
Stay in control as work evolves: manage risks, control changes, and resolve issues; monitor performance to keep stakeholders aligned; and close projects cleanly while capturing lessons to fuel continuous improvement.

Course Outline

Lesson 1: Foundations

Foundational Project Management Concepts
Project Management Principles
The Agile Mindset
Tailoring

Lesson 2: Setting the Foundation

Developing a Common Vision
Engaging your Stakeholders
Aligning Stakeholder Expectations
Defining and Establishing Governance

Lesson 3: Defining Project Scope, Value, and Success Criteria

Developing and Managing Project Scope
Ensuring Value-Based Delivery
Planning and Managing Project Compliance

Lesson 4: Building the PM Plan – Integration, Resources, Finance

Developing an Integrated PM Plan and Plan Delivery
Planning and Managing Resources
Planning and Managing Finance

Lesson 5: Procurement, Quality, and Scheduling

Plan and Manage Procurement
Planning and Optimizing Quality Products and Deliverables
Planning and Managing the Schedule

Lesson 6: Communicating and Transferring Knowledge

Help Ensure Knowledge Transfer
Planning and Managing Communication

Lesson 7: Leading and Empowering the Team

Managing Conflicts
Leading the Project Team

Lesson 8: Managing Risks, Changes, and Issues

Planning for and managing risks
Planning and Controlling Changes
Removing Impediments and Managing Issues

Lesson 9: Monitoring Progress and Maintaining Alignment

Managing Stakeholder Expectations
Evaluating Project Status

Lesson 10: Closing the Project Successfully

Managing Closures

Lesson 11: Driving Continuous Organizational Improvement

Continuous Improvement
Support Organizational Change
Evaluate External Business Environment Changes

Lesson 12: Next Steps

Course Duration

5 days – face to face (Every Saturday)

Delivery Methodologies

Lecture
Plenary Discussions
Real World Examples

This course is recommended for

Experienced Project Managers who want to take the PMP Certification Exam
CAPM® Certification holders who want to take up the PMP Certification
Project Managers who want to have a complete understanding of global project management standards and principles

Crossworks Training and Consulting Corporation is an Authorized Training Partner of the Project Management Institute. You are guaranteed of quality training materials and exclusive content directly from PMI, the de facto organization for project management globally. Our project manager trainers are all top caliber and have handled extensive projects in various industries.

Course Name
Project Management Professional (PMP) Review Course (Saturday Classes)

Training Dates
November 7, 14, 21, 28, Dec 5, 2026

Training Time
9:00AM – 6:00PM

Training Venue
Marco Polo Ortigas Manila

Course Fee

Standard Rate
Php 50,000

Early Bird Rate (Until October 24, 2026)
Php 47,500

Group of 4 Rate (Contact Us to Register)
Php 45,000

Optional Add-On PMP Exam Fee Bundle
+ Php 36,000

Inclusive Of

Official PMI PMP Review Course Materials
Crossworks Proprietary Supplemental Handouts
Access to Crossworks’ PMP Exam Simulator
Course Certificates
Buffet Lunch and AM/PM Snacks
Optional Add-On (PMP Exam Fee* + 1 Year PMI Membership* + Crosswork’s 2 month Study Plan and Videos)

*Must be activated immediately after training. You may take the exam within one year after approval by PMI.

PMI Agile Certified Practitioner (PMI-ACP) Review Course
2026-11-10 09:00 - 2026-11-13 18:00
PMI Agile Certified Practitioner (PMI-ACP) Review Course

Be at the forefront of Agile practices in your organization. The PMI Agile Certified Practitioner (PMI-ACP) is the only industry-agnostic, experience-based, and ISO accredited certification exam for agile. It showcases your ability to apply various agile approaches, such as SCRUM, Lean, Kanban, and more. This course satisfies the 28 contact hours needed to take the PM-ACP exam and is developed by Agilists for Agilists and shows the ability to demonstrate the Agile Mindset and Leadership.
At the end of this course, participants should be able to

Discuss why Agile is fast becoming a preferred approach to delivering projects
Understand the Mindset domain and its components
Understand the Leadership domain and its components
Understand the Product domain and its components
Understand the Delivery domain and its components
Evaluate one’s preparedness for the PMP Exam

Course Outline

Introduction

The PMI ACP Exam

Why Agile?

Changes in the workplace

Characteristics of the Agile Mindset

Summarizing the Core Principles

Why use an Agile Approach

Professional, team, and organizational agility

Creating organizational change

Agile Triangle

Mindset Domain

Experiment Early

Build an increment of the product to validate the solution

Iterative and Incremental Life Cycles

Embrace the Agile Mindset

Embrace the 4 values and 12 principles

Use Agile Frameworks

Apply Principles of Systems Thinking

Interpret the output of agile suitability tools

Integrate Agile Hybrid Models based on needs

Promote a Collaborative team environment

Establish team vision and working agreements

Form and develop high-performing teams

Use retrospective findings

Use collaborative practices to break down silos

Commit to the team’s decisions even in disagreement

Evaluate the team’s understanding of Agile

Identify factors for inter-team coordination

Build Transparency

Provide accessible project status and information

Establish a feedback loop

Use communication strategies for collocated and distributed teams

Foster Psychological Safety

Promote a no-blame culture

Create a safe environment

Solicit and provide constructive feedback.

Shorten Feedback Loops

Include customers from day 1

Deliver value as often as possible

Use tools and techniques to shorten feedback

Embrace Change

Promote a Growth Mindset

Respond to changing requirements and priorities

Encourage and model T-shaped skills

Leadership Domain

Empower Teams

Establish an environment of Trust

Promote collective ownership of goals

Training, coaching, and mentoring

Coaching and mentoring members

Employ emotional intelligence techniques

Interpret non-verbal cues during team interaction

Self-assessment tools and techniques

Facilitate Problem Resolution

Investigate the root cause of problems

Determine resolution strategies with the team

Ensure problems are resolved on time

Promoting knowledge sharing

Create an environment to capture and share knowledge

Leverage organizational knowledge assets

Allocate time for knowledge sharing and making required updates

Promote agile mindset principles and practices

Create awareness around agile values and principles

Foster an environment of continuous improvement

Recognize and celebrate agile behavior

Promote a shared vision and purpose

Define and ensure a common understanding of purpose and vision with all the stakeholders

Ensure the product is aligned with the vision and organizational goals

Continuously communicate the vision and purpose

Facilitate conflict management

Identify the root cause of the levels of conflict

Promote a collaborative approach to solve conflicts

Product Domain

Refine the product backlog

Clarify the backlog items

Prioritize the backlog items

Decompose the backlog items as needed

Use tools and techniques to collectively size up work

Manage increments

Ensure the increment is aligned with business priorities

Define increment goals

Demonstrate increments of value from early feedback

Measure the delivery of value

Measure the delivery of value

Visual Work

Educate the Team on Visualization Techniques

Manage Value Delivery

Define what success looks like

Ensure that the value increments are optimized

Delivery Domain

Seek Early Feedback

Evaluate customer satisfaction

Deliver work in small increments

Collect and incorporate stakeholder feedback on a regular basis

Manage Agile Metrics

Determine which metrics are appropriate for a given audience

Radiate metrics across the relevant audience

Review and analyze metrics

Use metrics insights for decision making

Manage impediments and risks

Proactively identify risks and impediments

Engage the team to find the most appropriate course of action

Prioritize impediment removal and risk mitigation strategies

Monitor and control risk impediments

Use lessons learned

Recognize and eliminate wastes

Visualize the end-to-end flow of value

Use metrics, tools, and feedback loops to identify wastes

Prioritize waste reduction activities

Iterate on the identification and reduction of wastes

Perform continuous improvement

Obtain metrics and feedback to drive continuous improvement

Implement improvement actions

Evaluate the effectiveness of process improvements

Engage customers

Identify and analyze customers and their needs

Validate that iteration deliverables meet acceptance criteria

Encourage collaboration between the customer and the team

Optimize Flow

Limit work-in-progress at all levels

Shield team members from interruptions

Use metrics to analyze and improve flow

Course Duration

4 days – Face-to-Face

Delivery Methodologies

Lecture
Plenary Discussions

This course is recommended for

Agile Practitioners who want a broader understanding of Agile practices
Project Managers who want to acquire the PMI-ACP Certification
Project Managers who want to acquire knowledge of managing agile projects

Crossworks Training and Consulting Corporation is an Authorized Training Partner of the Project Management Institute. You are guaranteed of quality training materials and exclusive content directly from PMI, the de facto organization for project management globally. Our project manager trainers are all top caliber and have handled extensive projects in various industries.

Course Name
PMI Agile Certified Practitioner (PMI-ACP) Review Course

Training Dates
November 10 – 13, 2026

Training Time
9:00AM – 6:00PM

Training Venue
Marco Polo Ortigas Manila

Course Fee

Standard Rate
Php 42,000

Early Bird Rate (Until October 27, 2026)
Php 39,900

Group of 4 Rate (Contact Us to Register)
Php 37,800

Optional Add-On PMI-ACP Exam Fee Bundle
+ Php 36,000

Inclusive Of

Official PMI-ACP Review Course Materials
Crossworks Proprietary Supplemental Handouts
Course Certificates
Buffet Lunch and AM/PM Snacks (Buffet Lunch is subject to hotel availability; otherwise, plated lunch)
Optional Add-On (PMI-ACP Exam Fee* + 1 Year PMI Membership* + Crosswork’s 2 month Study Plan and Videos)

*Must be activated immediately after the training date.

Supervisory Upskilling Program (S.U.P.E.R.)
2026-11-11 09:00 - 17:00
Supervisory Upskilling Program (S.U.P.E.R.)

Effective supervision is critical for organizational success in today’s rapidly evolving corporate landscape. Supervisors play a pivotal role in bridging the gap between management and employees, ensuring smooth operations, and fostering a productive work environment. The Supervisory Upskilling Program for Excellent Results (S.U.P.E.R.) Training Program is designed to equip new and experienced supervisors with the essential skills and knowledge required to lead and supervise teams effectively. This comprehensive program focuses on building a solid foundation in supervisory roles, enhancing communication and interpersonal skills, and mastering team management techniques.
The training explores the fundamental responsibilities of supervisors, emphasizing the transition from peer to leader, and highlighting the importance of credibility and trust. Participants will learn various leadership styles and core supervisory skills such as critical thinking, problem-solving, and emotional intelligence. Effective communication techniques, conflict resolution strategies, and methods for providing constructive feedback and coaching are also covered to ensure supervisors can navigate the complexities of interpersonal relationships within their teams.
Furthermore, the program delves into topics such as performance management, as well as time and stress management. Participants will gain insights into setting clear goals, monitoring performance, and addressing performance issues constructively. The course also emphasizes the importance of work-life balance and provides practical strategies for managing stress. Participants will leave the program with a well-rounded understanding of effective supervision in the modern corporate setting.
At the end of this course, participants should be able to:

Explain what Common Challenges that Supervisors face
Describe the Core Supervisory Skills needed by Supervisors
Enumerate and identify the proper steps in effective Feedback and Coaching
Explain the different ways how to correctly Motivate and Engage teams
Demonstrate how to properly create SMART Goals
Demonstrate how to use a Time Management Tool covered in class
Demonstrate a Stress Management Technique in class

Course Outline

Welcome and Introduction

Objectives and Overview
Reminders and House Rules

Introduction to Supervisory Skills

Role of a Supervisor

Transition from Peer to Supervisor
Common Challenges

Leadership Styles
Core Supervisory Skills

Problem Solving and Decision Making
Emotional Intelligence and Critical Thinking

Communication Skills

Effective Communication Techniques

Verbal and Non-verbal Communication
Active Listening

Feedback and Coaching
Conflict Resolution

Team Management

Building and Leading Teams

Team Formation and Development
Fostering Collaboration and Inclusivity

Motivating and Engaging Employees

Intrinsic and Extrinsic Motivators
Recognition and Reward Systems

Performance Management

SMART Goals and Performance Reviews

Time and Stress Management

Effective Time Management

Prioritization Techniques and Avoiding Procrastination
Time Management Tools and Technologies

Stress Management Techniques

Mindfulness and Relaxation Practices
Building Resilience and Coping Mechanisms
Maintaining Work-Life Balance

Summary and Wrap-up

Recap and Questions
Key Take-Aways and Action Plan

Delivery Methodologies

Plenary Discussions
Lecture / Slide Presentation
Group or Pair Activities
Individual Work
Activity Debriefs
Peer Feedback
Icebreakers / Energizers / Games

Course Duration

1 day – face to face

This course is recommended for:

New Supervisors & First-Time Managers (individuals recently promoted to supervisory roles who need foundational skills and knowledge to manage teams effectively)
Seasoned Supervisors (looking to refresh and update their skills)
Team Leaders
HR Professionals
High-potential employees
Entrepreneurs
Small Business Owners
Corporate Training Specialists

Course Name
Supervisory Upskilling Program (S.U.P.E.R.)

Training Dates
November 11, 2026

Training Time
9:00AM – 5:00PM

Training Venue
Marco Polo Ortigas Manila

Course Fee

Standard Rate
Php 15,000

Early Bird Rate (Until October 28, 2026)
Php 13,500

Group of 4 Rate (Contact Us to Register)
Php 12,750

Inclusive Of

Course Materials and Handouts
Course Certificates
Buffet Lunch (if available, otherwise plated) and AM/PM Snacks

Certified Associate in Project Management (CAPM) Review Course
2026-11-18 09:00 - 2026-11-20 18:00
Certified Associate in Project Management (CAPM) Review Course

Prepare to jumpstart your project management career with the PMI Certified Associate in Project Management (CAPM)® Certification Course. This comprehensive program equips aspiring project professionals with a solid foundation in project management principles, practices, and terminology as outlined in the PMBOK® Guide. Whether you’re new to project management or seeking formal recognition of your skills, this course provides the essential knowledge and exam strategies needed to confidently pass the CAPM® exam. Through interactive learning, real-world examples, and practice questions, participants will gain the tools to effectively contribute to project teams and advance their professional journey in project management.
At the end of this course, participants should be able to

Discuss the fundamentals of project management, including the different roles within the project environment.
Select the appropriate development approach and life cycle to use for specific projects
Describe the importance of Business Analysis in projects
Discuss the various activities and artifacts in starting a project
Plan projects using a plan-based methodology
Plan projects using an adaptive approach
Manage Project work and delivery
Be ready to take the CAPM Exam

Course Outline

Day 1

Course Overview

Projects
The CAPM® Professional
The Project Management Institute
About this Course

Project Management Fundamentals

What is a Project
Project Management Challenges
Project or Operational Work?
Programs and Portfolios
The Project Environment

Organizing for Project Performance

Stakeholder
Project Sponsor Role
Project Manager Role
Project Team

Development Approach and Life Cycle

Fundamentals of Project Life Cycle
Tailoring the Project Life Cycle and Development Approach
Project Activities, Deliverables, and Milestones

Business Analysis Frameworks

The importance of Business Analysis
The Business Analyst Role
Requirements as Focus of Business Analysis
Stakeholders of the Business Analyst
Influence of Project Approaches of Business Analysis

Starting a Project

Understanding the Business Case
Creating the Project Charter
Establishing Communications
Selecting and Tailoring the Project Approach

Day 2

Predictive, Plan-Based Methodology

Tailoring a Project Life Cycle
Developing a Project Management Plan – Scope and Schedule (includes Resources and Costs)
Developing a Project Management Plan – Quality
Developing a Project Management Plan – Uncertainty and Risks
Project Integration

Adaptive Approaches

Foundation and Considerations for Adaptive Approaches
Typical Steps in Adaptive Projects
Plan Releases and Iterations
Adaptive Approaches and Frameworks

Day 3

Project Work and Delivery

Engaging Stakeholders
Monitoring and Controlling Processes
Detecting and Solving Problems
Measuring Performance
Apply Project Controls and Forecasting
Validating Requirements through Project Delivery
Closing and Transitioning

Conclusion

Course Duration

3 days – face to face

Delivery Methodologies

Lecture
Plenary Discussions

This course is recommended for

New project managers and those who have not had formal training in project management
Project Managers who want to acquire PMI Certification but have not yet garnered the necessary experience hours
Professionals who want to transition to project management

Crossworks Training and Consulting Corporation is an Authorized Training Partner of the Project Management Institute. You are guaranteed of quality training materials and exclusive content directly from PMI, the de facto organization for project management globally. Our project manager trainers are all top caliber and have handled extensive projects in various industries.

Course Name
Certified Associate in Project Management (CAPM) Review Course

Training Dates
November 18-20, 2026

Training Time
9:00AM – 6:00PM

Training Venue
Marco Polo Ortigas Manila

Course Fee

Standard Rate
Php 35,000

Early Bird Rate (Until November 4, 2026)
Php 33,250

Group of 4 Rate (Contact Us to Register)
Php 31,500

Optional Add-On PMI-ACP Exam Fee Bundle
+ Php 32,000

Inclusive Of

Official PMI CAPM Review Course Materials
Crossworks Proprietary Supplemental Handouts
Course Certificates
Buffet Lunch and AM/PM Snacks (Buffet Lunch is subject to hotel availability; otherwise, plated lunch)
Optional Add-On (CAPM Exam Fee* + 1 Year PMI Membership* + Crosswork’s 2 month Study Plan and Videos)

*Must be activated immediately after the training date.

Project Management Professional (PMP) Review Course
2026-11-23 09:00 - 2026-11-27 18:00
Project Management Professional (PMP) Review Course
July 2026 Exam Format

Step into a fast-paced, real-world learning experience designed to help you run projects with clarity, control, and confidence—while strengthening the competencies aligned with the PMP® exam. In this immersive five-day program, you’ll translate proven global standards and an agile mindset into practical tools you can use immediately: win stakeholder buy-in, lock in scope and success criteria, build an integrated project plan, manage resources and budgets, improve quality and scheduling, and stay ahead of risk, change, and issues. Walk away with a complete, end-to-end approach to delivering measurable value—plus the language, structure, and best practices that elevate your credibility as a project leader.
What’s more, this course fully satisfies the 35 contact hours required to apply for the PMP® Exam! Take the first step in becoming a globally certified Project Management Professional.
At the end of this course, participants should be able to

Use core project management concepts and principles—plus agile approaches and tailoring—to select the right way of working for any project.
Kick-start projects with strong foundations: craft a clear vision, engage stakeholders early, align expectations, and set fit-for-purpose governance.
Define scope, value, and success criteria you can manage—then keep delivery on track while meeting compliance requirements.
Build an integrated project management plan and apply practical methods to manage resources and control project finances.
Plan procurement, bake in quality, and build schedules that improve predictability—so teams deliver what matters, when it matters.
Communicate with impact, ensure knowledge transfer, and lead teams through conflict with confidence and professionalism.
Stay in control as work evolves: manage risks, control changes, and resolve issues; monitor performance to keep stakeholders aligned; and close projects cleanly while capturing lessons to fuel continuous improvement.

Course Outline

Lesson 1: Foundations

Foundational Project Management Concepts
Project Management Principles
The Agile Mindset
Tailoring

Lesson 2: Setting the Foundation

Developing a Common Vision
Engaging your Stakeholders
Aligning Stakeholder Expectations
Defining and Establishing Governance

Lesson 3: Defining Project Scope, Value, and Success Criteria

Developing and Managing Project Scope
Ensuring Value-Based Delivery
Planning and Managing Project Compliance

Lesson 4: Building the PM Plan – Integration, Resources, Finance

Developing an Integrated PM Plan and Plan Delivery
Planning and Managing Resources
Planning and Managing Finance

Lesson 5: Procurement, Quality, and Scheduling

Plan and Manage Procurement
Planning and Optimizing Quality Products and Deliverables
Planning and Managing the Schedule

Lesson 6: Communicating and Transferring Knowledge

Help Ensure Knowledge Transfer
Planning and Managing Communication

Lesson 7: Leading and Empowering the Team

Managing Conflicts
Leading the Project Team

Lesson 8: Managing Risks, Changes, and Issues

Planning for and managing risks
Planning and Controlling Changes
Removing Impediments and Managing Issues

Lesson 9: Monitoring Progress and Maintaining Alignment

Managing Stakeholder Expectations
Evaluating Project Status

Lesson 10: Closing the Project Successfully

Managing Closures

Lesson 11: Driving Continuous Organizational Improvement

Continuous Improvement
Support Organizational Change
Evaluate External Business Environment Changes

Lesson 12: Next Steps

Course Duration

5 days – face to face

Delivery Methodologies

Lecture
Plenary Discussions
Real World Examples

This course is recommended for

Experienced Project Managers who want to take the PMP Certification Exam
CAPM® Certification holders who want to take up the PMP Certification
Project Managers who want to have a complete understanding of global project management standards and principles

Crossworks Training and Consulting Corporation is an Authorized Training Partner of the Project Management Institute. You are guaranteed of quality training materials and exclusive content directly from PMI, the de facto organization for project management globally. Our project manager trainers are all top caliber and have handled extensive projects in various industries.

Course Name
Project Management Professional (PMP) Review Course

Training Dates
November 23 – 27, 2026

Training Time
9:00AM – 6:00PM

Training Venue
Marco Polo Ortigas Manila

Course Fee

Standard Rate
Php 50,000

Early Bird Rate (Until November 9, 2026)
Php 47,500

Group of 4 Rate (Contact Us to Register)
Php 45,000

Optional Add-On PMP Exam Fee Bundle
+ Php 36,000

Inclusive Of

Official PMI PMP Review Course Materials
Crossworks Proprietary Supplemental Handouts
Access to Crossworks’ PMP Exam Simulator
Course Certificates
Buffet Lunch and AM/PM Snacks
Optional Add-On (PMP Exam Fee* + 1 Year PMI Membership* + Crosswork’s 2 month Study Plan and Videos)

*Must be activated immediately after training. You may take the exam within one year after approval by PMI.

Work Attitude and Values Enhancement (W.A.V.E.)
2026-11-26 09:00 - 17:00
Work Attitude and Values Enhancement (W.A.V.E.)

Employees possessing a positive work attitude and demonstrating strong values are crucial to an employer’s success. It is imperative for a company to enable its workforce to be better, not only at work, but also in their personal lives.
The W.A.V.E. (Work Attitude and Values Enhancement) course aims to guide participants through their corporate journey by helping them develop their personal mission-vision and realizing what their life goals are. Understanding themselves prepares them to align their goals alongside the company’s, while emphasizing the need for resiliency to consistently stand by one’s personal values & principles during times of change.
In the end, participants revisit their work outlook & perspective and decide to either renew their resolve to strengthen these or to become better by making a commitment to change and improve themselves further.
At the end of this course, participants should be able to:

Explain the different personality tests used to understand behavior
Create and explain personal mission and vision statements
Enumerate the Values that employers look for in the workforce
Explain the ways how to improve and manage performance
Demonstrate how S.M.A.R.T. goal-setting is done

Course Outline

Welcome and Introduction

Objectives and Overview
Reminders and House Rules

Know Others, Know Yourself (Awareness)

Personality Styles

The 4 Temperaments Theory
D.I.S.C. Personality Traits
Myers–Briggs Type Indicator

Mission-Vision-Values Statements
Attitude and Work Environment

Let’s S.W.O.T. It Out
Your Own S.W.O.T. Analysis

Compatibility: Is It A Match?

Maslow’s Hierarchy of Needs
Herzberg’s Factors on Dissatisfiers & Motivation

Values and Priorities

Top Values That Employers Look For Managing Performance

Time Management & Prioritization
Proactivity & Results Orientation
Continuous Improvement & Innovation
Customer Service Mindset & Empathy

Making it S.M.A.R.T. (Goal-Setting)

You and Resiliency

Being Resilient
Tips for Bouncing Back: Stress Management

SUMMARY and WRAP-UP

Recap and Key Take-Aways

Course Duration

1 day – face to face

Delivery Methodologies

Lecture and Discussion
Activity

This course is recommended for

Frontliners, Staff, Supervisors, Managers, and Executives who would like to know how to improve their individual productivity and increase their positive contributions within the organization, while striking a harmonious balance with their personal goals and values.

Course Name
Work Attitude and Values Enhancement (W.A.V.E.)

Training Dates
November 26, 2026

Training Time
9:00AM – 5:00PM

Training Venue
Marco Polo Ortigas Manila

Course Fee

Standard Rate
Php 15,000

Early Bird Rate (Until November 12, 2026)
Php 13,500

Group of 4 Rate (Contact Us to Register)
Php 12,750

Inclusive Of

Course Materials and Handouts
Course Certificates
Buffet Lunch and AM/PM Snacks

CORE: Personal Effectiveness & Self-Leadership at Work
2026-12-02 09:00 - 17:00
CORE: Personal Effectiveness & Self-Leadership at Work

In today’s demanding workplace, technical skills alone aren’t enough. Professionals need clarity, discipline, and the right mindset to stay productive, adapt to change, and deliver meaningful results. Personal effectiveness is about taking ownership — of time, energy, mindset, and impact — so you can thrive at work and in life.
The CORE program helps participants become more intentional, organized, and resilient. They will clarify priorities, master self-management tools, and cultivate a proactive, values-driven approach to their daily work.
At the end of this course, participants should be able to:

Define what personal effectiveness means in today’s workplace.
Assess their current habits and identify personal productivity blockers.
Apply practical tools for prioritization, time & energy management.
Demonstrate proactive behavior and accountability to meet goals.
Align personal values and strengths with organizational objectives.

Course Outline

Welcome and Introduction
Objectives and Overview
Reminders and House Rules
Understanding Personal Effectiveness – Self-Leadership: Mindset vs. Skillset, The 3 Dimensions: Clarity, Discipline, Resilience
Clarity & Goal-Setting – SMART Goals, Values & Strengths Alignment, The Focus Funnel
Managing Time & Energy – Planning vs. Reacting, Energy Management & Micro-Recovery, Overcoming Procrastination
Proactivity & Accountability – Victim to Owner Mindset, Influencing What You Can Control, Building Habits That Stick
Application & Action Plan – Key Changes Commitment
Summary and Wrap-Up – Recap, Key Takeaways, Action Plan

Course Duration

1 day – face-to-face

Delivery Methodologies

Plenary Discussions
Lecture / Slide Presentation
Self-Assessments & Reflections
Group or Pair Activities
Peer Feedback
Icebreakers / Energizers / Games

This course is recommended for:
Employees, professionals, supervisors, and managers who want to improve productivity, manage priorities effectively, and take ownership of their personal growth and work impact.

Course Name
CORE: Personal Effectiveness and Self-Leadership at Work

Training Dates
December 2, 2026

Training Time
9:00AM – 5:00PM

Training Venue
Marco Polo Ortigas Manila

Course Fee

Standard Rate
Php 15,000

Early Bird Rate (Until November 18, 2026)
Php 13,500

Group of 4 Rate (Contact Us to Register)
Php 12,750

Inclusive Of

Course Materials and Handouts
Course Certificates
Buffet Lunch (if available, otherwise plated) and AM/PM Snacks

IMPACT: Influential Communication & Negotiation in Customer Interactions
2026-12-09 09:00 - 17:00
IMPACT: Influential Communication & Negotiation in Customer Interactions
Great customer experiences aren’t just about solving problems — they’re about shaping conversations. Employees who know how to communicate with influence can calm tensions, secure buy-in, and negotiate solutions that satisfy both the customer and the business.
IMPACT equips participants to speak with clarity and confidence, adapt to different personalities, and use ethical persuasion and negotiation strategies.
At the end of this course, participants should be able to:

Frame messages clearly and adapt communication style to different customers or stakeholders.
Use persuasion principles (trust, credibility, reciprocity, social proof) to influence decisions ethically.
Handle objections with confidence and empathy.
Apply basic negotiation techniques to reach win–win solutions while maintaining relationships.

Course Outline

Welcome and Introduction
Objectives and Overview
Reminders and House Rules
Influence Foundations – What Influence Is (and Isn’t), Credibility & Trust
Understanding Others – Quick Stakeholder Profiling (DISC Lens)
Framing & Persuasion Tools – Storytelling, Reciprocity, Social Proof, Positive Framing
Negotiation Made Simple – BATNA, Win–Win Thinking, Trade-Offs
Practical Application – Role-Plays, Feedback
Summary and Wrap-Up – Recap, Key Takeaways, Action Plan

Course Duration

1 day – face-to-face

Delivery Methodologies

Plenary Discussions
Lecture / Slide Presentation
Group or Pair Activities
Individual Reflection
Role-Play Simulations & Debriefs
Peer Feedback
Icebreakers / Energizers / Games

This course is recommended for:
Frontliners, Sales & Service Teams, Supervisors, Managers, and anyone who needs to influence, negotiate, or persuade in customer or internal interactions.

Course Name
IMPACT: Influential Communication & Negotiation in Customer Interactions

Training Dates
December 9, 2026

Training Time
9:00AM – 5:00PM

Training Venue
Marco Polo Ortigas Manila

Course Fee

Standard Rate
Php 15,000

Early Bird Rate (Until November 25, 2026)
Php 13,500

Group of 4 Rate (Contact Us to Register)
Php 12,750

Inclusive Of

Course Materials and Handouts
Course Certificates
Buffet Lunch (if available, otherwise plated) and AM/PM Snacks

Negotiating For Results
2026-12-11 09:00 - 17:00
Negotiating for Results

The art of Negotiating has been thought of as a skill reserved only for those doing sales or procurement. However, the truth is that everyone negotiates more than we make think we do. We negotiate with our bosses, our colleagues, our staff, and pretty much everyone we work with. We negotiate because we need to drive results. This one-day course is founded upon the concept of principles-based negotiations and helps the participant learn the skill and art of negotiations through actual hands-on exercises in negotiating. Participants are immersed in various simulation activities that mimic various negotiation scenarios that professionals deal with on a regular basis.
At the end of this course, the participant should be able to:

Describe why negotiations is both a skill and an art
Perform Principle-based Negotiations in various scenarios
Apply and respond to various negotiation techniques taught in this course

Course Outline

Introduction

Negotiation as both an Art and Science

Why can’t I negotiate well?

The Problem with Positions
Principle-based versus Position-based Negotiations

Principle Based Negotiations

Activity: The Rent
Separate People from the Problem
Activity: The Job Offer
Focus on Interests, not Positions
Activity: Selling the Kitchen Sink
Generate Options
Activity: Cubicle Mates
Use Objective Criteria

What if they are more powerful at negotiating?

Activity: Hostile Takeover
Developing your BATNA

What if they won’t play?

Negotiation Jiu-jitsu
The one-text procedure
Activity: Team-based Negotiation

Negotiation (dirty) tricks and techniques
Wrap up and closure

Course Duration

1 day – face to face

Delivery Methodologies

Lecture
Role Based Simulations
Plenary Discussions

This course is recommended for

Sales Agents / Account Managers
Business Owners
Customer Service Personnel
People who have high levels of internal or external interaction in their organization

Course Name
Negotiating for Results

Training Dates
December 11, 2026

Training Time
9:00AM – 5:00PM

Training Venue
Marco Polo Ortigas Manila

Course Fee

Standard Rate
Php 15,000

Early Bird Rate (Until November 27, 2026)
Php 13,500

Group of 4 Rate (Contact Us to Register)
Php 12,750

Inclusive Of

Course Materials and Handouts
Course Certificates
Buffet Lunch and AM/PM Snacks
