Thrive: Emotional Intelligence & Resilience in Service Leadership
2026-10-08 09:00 - 17:00 (Asia/Manila) | Marco Polo Ortigas Manila, Meralco Avenue, Sapphire Rd, Ortigas Center,, Pasig, Metro Manila, 1600, Philippines
Thrive

Emotional Intelligence & Resilience in Service Leadership
The modern workplace is fast-paced and unpredictable. Employees and leaders alike face stress, high customer expectations, and constant change. Emotional Intelligence (EQ) and resilience have become non-negotiable soft skills for thriving in such environments — especially for those in service and leadership roles.
THRIVE helps participants understand and manage emotions, strengthen empathy, and build resilience to stay effective and positive under pressure. Leaders also learn how to create psychologically safe, high-performing teams.
At the end of this course, participants should be able to:

Increase self-awareness and recognize emotional triggers.
Regulate emotions to respond constructively under stress.
Demonstrate empathy to improve service and collaboration.
Build resilience and mental agility to recover quickly from setbacks.
Foster a culture of psychological safety and emotional intelligence within teams (for leaders).

Course Outline

Welcome and Introduction
Objectives and Overview
Reminders and House Rules
Understanding Emotional Intelligence – 5 Domains of EQ, Self-Assessment
Self-Awareness & Emotional Triggers – Identifying Stress Signals, Mindset Shifts
Self-Regulation & Resilience Tools – Managing Stress, Building Bounce-Back Ability
Empathy in Action – Reading Emotions, Practical Empathetic Communication
Leaders’ Corner – Psychological Safety, Coaching Emotional Awareness
Summary and Wrap-Up – Recap, Key Takeaways, Action Plan

Course Duration

1 day – face-to-face

Delivery Methodologies

Plenary Discussions
Lecture / Slide Presentation
Group or Pair Activities
Individual Reflection
Role-Play Simulations & Debriefs
Peer Feedback
Icebreakers / Energizers / Games

This course is recommended for:
Staff, Supervisors, and Managers who need to build self-mastery, emotional agility, and resilience to handle stress, lead with empathy, and sustain high-quality service.

Course Name
THRIVE: Emotional Intelligence & Resilience in Service Leadership

Training Dates
October 8, 2026

Training Time
9:00AM – 5:00PM

Training Venue
Marco Polo Ortigas Manila

Course Fee

Standard Rate
Php 15,000

Early Bird Rate (Until Sept 24, 2026)
Php 13,500

Group of 4 Rate (Contact Us to Register)
Php 12,750

Inclusive Of

Course Materials and Handouts
Course Certificates
Buffet Lunch (if available, otherwise plated) and AM/PM Snacks

Project Management Essentials
2026-10-12 09:00 - 2026-10-13 17:00 | Marco Polo Ortigas Manila, Meralco Avenue, Sapphire Rd, Ortigas Center,, Pasig, Metro Manila, 1600, Philippines
Project Management Essentials

Projects are how organizations turn ideas into real business results—but without the right approach, even the best ideas can struggle to succeed. Project Management Essentials is a two-day course that introduces participants to modern project management practices based on the latest standards from the Project Management Institute’s PMBOK Guide 8th Edition. Participants will gain a clear understanding of how projects create value within organizations and learn the essential activities involved in starting, planning, supporting, and closing projects effectively.
Through a mix of practical tools, hands-on activities, and real-world examples, participants will learn how to build a strong business case, engage stakeholders, plan scope and schedules, manage risks, and track project performance using both Predictive and Agile approaches. By the end of the program, participants will have a practical framework and toolkit they can immediately apply to help their teams deliver projects more effectively and achieve meaningful results.
At the end of this course, participants should be able to

Describe the standards of project management according to the PMBOK Guide 8th Edition
Discuss the essential activities performed when starting a project
Perform essential planning activities needed to manage a project
Discuss the essential activities needed to support team performance
Discuss the essential activities needed when closing a project

Course Outline

The Standard for Project Management

Foundational Elements of Project Management

Characteristics of a Project
Project Governance
Operations and Project Management
Projects, Programs, Portfolios, and Operations

System for Value Delivery

Creating Value
Understanding the Project Environment
Product Management Considerations
Functions associated with Projects
Project Management Roles

Project Management Principles
Performance Domains
Project Life Cycles

Project Phases
Project Development Approaches

Predictive
Adaptive (Agile)
Hybrid

Considerations for choosing the Development Approach
Delivery Cadence
Project Management Focus Areas

Online Activity

Starting a Project

Creating your Business Case
Identify and Engage Stakeholders
Build a Shared Understanding
Determine Project Approach
Secure Approval to Proceed
Online Activity

Planning a Project

Predictive Projects

Creating the Project Management Plan
Determining the Project Scope using a WBS
Activity – WBS
Determining the Schedule using a Schedule Network Diagram
Determining resources to be used using a Resource Breakdown Structure
Activity – Project Schedule
Determining the Budget
Activity – S-Curve
Determining Project Risks
Activity – Risk Register
Planning for Quality, Communications, Procurement, and Stakeholder Engagement

Adaptive Projects

Adaptive Planning Approach
Timeboxed or Continuous Flow
Team Roles

Product Owner
Project Team
Team Leader / Agile Coach / Scrum Master

Determining the Product Vision / Product RoadMap
Activity – Product RoadMap
Determining the scope using a Product Backlog
Activity – Product Backlog

Supporting Team Performance

Managing Project Execution

Managing Team Performance and Motivation
Managing Knowledge and Communication
Managing Issues and Impediments

Monitoring and Controlling Work Performance

Predictive Projects

Planned vs Actual
Earned Value Management
Activity – Earned Value Management
Project Change Management

Agile Projects

Burn down and burn up charts
Velocity
Kanban Boards
Continuous Flow Diagrams (CFD)

Closing a Project

Why Projects Close
Transitions /Handovers
Benefits Realization
Lessons Learned and Retrospectives
Closing the Project with a Project Closure Report

Course Duration

2 days – face to face

Delivery Methodologies

Lecture
Team-based activities
Individual activities
Online Quizzes
Plenary Discussions

This course is recommended for

Project Managers and Project Team members with little or no formal PM training
Project Executives
Project Stakeholders
Anyone involved in the development and implementation of projects
Project Managers who want to know the differences in the PMBOK Guide 8th Edition

Crossworks Training and Consulting Corporation is an Authorized Training Partner of the Project Management Institute. You are guaranteed of quality training materials and exclusive content directly from PMI, the de facto organization for project management globally. Our project manager trainers are all top caliber and have handled extensive projects in various industries.

Course Name
Project Management Essentials

Training Dates
October 12-13, 2026

Training Time
9:00AM – 5:00PM

Training Venue
Marco Polo Ortigas Manila

Course Fee

Standard Rate
Php 28,000

Early Bird Rate (Until Sept 28, 2026)
Php 25,200

Group of 4 Rate (Contact Us to Register)
Php 23,800

Inclusive Of

Course Materials and Handouts
Course Certificates
Buffet Lunch (if available, otherwise plated) and AM/PM Snacks

REBOUND: Service Recovery & Complaint Management Excellence
2026-10-16 09:00 - 17:00 | Marco Polo Ortigas Manila, Meralco Avenue, Sapphire Rd, Ortigas Center,, Pasig, Metro Manila, 1600, Philippines
REBOUND

Service Recovery & Complaint Management Excellence
Customers remember how you made things right more than the mistake itself. In today’s competitive market, service failures happen — but a company’s ability to recover with empathy and speed sets it apart. Effective complaint handling turns frustration into loyalty, reduces churn, and protects brand reputation.
The REBOUND program equips participants to handle complaints with calm confidence, apply a structured recovery process, and rebuild trust through empathy and action.
At the end of this course, participants should be able to:

Understand the emotional journey of dissatisfied customers and the Service Recovery Paradox.
Apply a structured 4-step complaint handling process (Acknowledge → Clarify → Resolve → Follow-up).
Demonstrate empathy, active listening, and positive language to calm and reassure upset customers.
Take ownership and follow through to restore confidence and prevent repeat issues.

Course Outline

Welcome and Introduction
Objectives and Overview
Reminders and House Rules
Customer Mindset & Emotions – The Complaint Journey, Service Recovery Paradox
Communication Skills for Recovery – Active Listening & Empathy, Positive Language, De-escalation
Structured Service Recovery – 4-Step Recovery Model, Scripting Practice
Turning Complaints Into Retention Opportunities
Service Standards & Personal Commitment – Defining What Good Looks Like, Personal Service Pledge
Summary and Wrap-Up – Recap, Key Takeaways, Action Plan

Course Duration

1 day – face-to-face

Delivery Methodologies

Plenary Discussions
Lecture / Slide Presentation
Group or Pair Activities
Individual Reflection
Role-Play Simulations & Debriefs
Peer Feedback
Icebreakers / Energizers / Games

This course is recommended for:
Frontliners, Staff, Supervisors, Managers, and anyone who handles customer complaints face-to-face, online, or via phone and wants to strengthen service recovery skills.

Course Name
REBOUND: Service Recovery & Complaint Management Excellence

Training Dates
October 16, 2026

Training Time
9:00AM – 5:00PM

Training Venue
Marco Polo Ortigas Manila

Course Fee

Standard Rate
Php 15,000

Early Bird Rate (Until October 2, 2026)
Php 13,500

Group of 4 Rate (Contact Us to Register)
Php 12,750

Inclusive Of

Course Materials and Handouts
Course Certificates
Buffet Lunch (if available, otherwise plated) and AM/PM Snacks

AI 101: Fundamentals of Artificial Intelligence Management Systems based on ISO 42001
2026-10-23 09:00 - 12:00 | Online
AI 101: Fundamentals of Artificial Intelligence Management Systems based on ISO 42001

This introductory course provides a foundational understanding of Artificial Intelligence (AI) and the principles of an Artificial Intelligence Management System (AIMS) based on the ISO 42001 standard. It explores the key concepts, benefits, and challenges of AI, and how ISO 42001 provides a framework for organizations to responsibly and effectively manage their AI systems. This course is ideal for individuals seeking a general overview of AI governance and the role of ISO 42001.
Upon completion of this course, participants will be able to:

Define Artificial Intelligence (AI) and related key concepts.
Understand the benefits and potential risks associated with AI systems.
Explain the purpose and structure of ISO 42001: Artificial Intelligence Management System.
Identify the key principles and requirements of ISO 42001.
Recognize the importance of ethical considerations and responsible AI development and deployment.
Understand how an AIMS based on ISO 42001 can benefit an organization.
Describe the relationship between ISO 42001 and other relevant standards and regulations.

Course Outline:
Module 1: Introduction to Artificial Intelligence

What is Artificial Intelligence? Defining AI, Machine Learning, Deep Learning, and other related terms
Brief History and Evolution of AI
The Potential Benefits and Opportunities of AI
The Potential Risks and Challenges of AI (Bias, Transparency, Accountability, etc.)

Module 2: The Need for AI Governance and ISO 42001

The Importance of Managing AI Effectively and Ethically
Challenges in Governing AI Systems
Introduction to Management Systems and their Benefits
Overview of ISO 42001: Purpose, Scope, and Structure
The Principles of an Artificial Intelligence Management System
Benefits of Implementing an AIMS based on ISO 42001
Interactive Exercise: Identifying AI risks and benefits in a given scenario

Module 3: Key Concepts and Requirements of ISO 42001

Understanding the Context of the Organization in relation to AI
Leadership and Commitment in AI Governance
Planning for the AIMS: Objectives, Risk Assessment, and Treatment
Support: Resources, Competence, Awareness, Communication, and Documented Information
Operation: AI Development Lifecycle, Data Management, Validation and Verification
Performance Evaluation: Monitoring, Measurement, Analysis, and Evaluation
Improvement: Nonconformity and Corrective Action, Continual Improvement

Module 4: Responsible AI and the Way Forward

Ethical Considerations in AI Development and Deployment
Addressing Bias, Fairness, and Transparency in AI
Accountability and Responsibility in AI Systems
The Role of ISO 42001 in Promoting Responsible AI
Next Steps for Learning More about ISO 42001
Final Q&A and Course Wrap-up

Course Duration

4 – hours – Virtual Classroom

Target Audience:

Individuals with no prior in-depth knowledge of AI or management systems
Managers and professionals interested in understanding the basics of AI governance and ethical considerations
Employees who will interact with or be affected by AI systems within their organization
Individuals considering further training in ISO 42001 implementation or auditing

Course Name
AI 101: Fundamentals of Artificial Intelligence Management Systems based on ISO 42001

Training Dates
October 23, 2026

Training Time
9:00AM – 12:00NN

Training Venue
Online via Zoom (link to be provided after registration)

Course Fee

Standard Rate
Php 10,000

Early Bird Rate (Until October 9, 2026)
Php 9,000

Group of 4 Rate (Contact Us to Register)
Php 8,500

Inclusive Of

Soft copy of Course Materials and Handouts
Soft copy of Course Certificates

PECB ISO/IEC 42001 Lead Implementer
2026-10-26 09:00 - 2026-10-28 12:00 | Online
PECB ISO/IEC 42001 Lead Implementer

Artificial intelligence (AI) is becoming a driving force in today’s technology landscape. Its application has spanned across numerous sectors. Its rapid expansion brought unique challenges and considerations that demand specific expertise to ensure its effective implementation and responsible management. The PECB ISO/IEC 42001 Lead Implementer training course is your gateway to mastering the practical implementation and responsible management of AI management system.
The PECB ISO/IEC 42001 Lead Implementer training course is designed to prepare you to implement AI management system in accordance with ISO/IEC 42001. It provides you with the necessary competencies to effectively translate AI strategies into actionable solutions. It aims to provide a comprehensive understanding of AI implementation best practices and a framework for its successful integration within organizations, equipping you with the hands-on expertise to drive AIMS implementation projects.
After successfully completing the course and passing the exam, you can apply for the “PECB Certified ISO/IEC 42001 Lead Implementer” credential that demonstrates your ability to effectively implement AI strategies.
At the end of this course, participants should be able to:

Explain the fundamental concepts and principles of an AIMS based on ISO/IEC 42001
Interpret the ISO/IEC 42001 requirements for an AIMS from the perspective of an implementer
Initiate and plan the implementation of an AIMS based on ISO/IEC 42001 by utilizing PECB’s IMS2 Methodology and other best practices
Support an organization in operating, maintaining, and continually improving an AIMS based on ISO/IEC 42001
Prepare an organization to undergo a third party certification audit

Course Outline
Day 1: Introduction to ISO/IEC 42001 and the initiation of an AIMS implementation
Day 2: Planning the implementation of an AIMS
Day 3: Implementation of an AIMS
Day 4: AIMS monitoring, continual improvement, and preparation for the certification audit
Day 5: Certification exam
Course Duration
5 half-days (with offline work) – Online Classroom
Target Audience

Professionals responsible for overseeing and managing AI projects
Consultants advising on AI implementation strategies
Expert advisors and specialists aiming to master the practical implementation of AIMS in accordance with ISO/IEC 42001
Individuals tasked with ensuring that AI projects adhere to AI requirements within an organization
Members of AIMS implementation teams involved in the implementation of AI systems
Executives and managers seeking to make informed decisions regarding AI implementation and its alignment with ISO/IEC 42001

Crossworks Training and Consulting Corporation is a partner of the Professional Evaluation and Certification Board based in Canada. We conduct official trainings and proctor certification exams that are recognized and well regarded by industries globally.

Course Name
PECB ISO/IEC 42001 Lead Implementer

Training Dates
October 26-30, 2026

Training Time
9:00AM – 12:00NN

Training Venue
Online via Zoom (link to be provided after registration)

Course Fee

Standard Rate
Php 50,000

Early Bird Rate (Until October 12, 2026)
Php 47,500

Group of 4 Rate (Contact Us to Register)
Php 45,000

Inclusive Of

Soft copy of Course Materials and Handouts
Soft copy of Course Certificates
Certification Exam Voucher

Project Management Professional (PMP) Review Course (Saturday Classes)
2026-11-07 09:00 - 2026-12-05 18:00 | Marco Polo Ortigas Manila, Meralco Avenue, Sapphire Rd, Ortigas Center,, Pasig, Metro Manila, 1600, Philippines
Project Management Professional (PMP) Review Course
July 2026 Exam Format

Step into a fast-paced, real-world learning experience designed to help you run projects with clarity, control, and confidence—while strengthening the competencies aligned with the PMP® exam. In this immersive five-day program, you’ll translate proven global standards and an agile mindset into practical tools you can use immediately: win stakeholder buy-in, lock in scope and success criteria, build an integrated project plan, manage resources and budgets, improve quality and scheduling, and stay ahead of risk, change, and issues. Walk away with a complete, end-to-end approach to delivering measurable value—plus the language, structure, and best practices that elevate your credibility as a project leader.
What’s more, this course fully satisfies the 35 contact hours required to apply for the PMP® Exam! Take the first step in becoming a globally certified Project Management Professional.
At the end of this course, participants should be able to

Use core project management concepts and principles—plus agile approaches and tailoring—to select the right way of working for any project.
Kick-start projects with strong foundations: craft a clear vision, engage stakeholders early, align expectations, and set fit-for-purpose governance.
Define scope, value, and success criteria you can manage—then keep delivery on track while meeting compliance requirements.
Build an integrated project management plan and apply practical methods to manage resources and control project finances.
Plan procurement, bake in quality, and build schedules that improve predictability—so teams deliver what matters, when it matters.
Communicate with impact, ensure knowledge transfer, and lead teams through conflict with confidence and professionalism.
Stay in control as work evolves: manage risks, control changes, and resolve issues; monitor performance to keep stakeholders aligned; and close projects cleanly while capturing lessons to fuel continuous improvement.

Course Outline

Lesson 1: Foundations

Foundational Project Management Concepts
Project Management Principles
The Agile Mindset
Tailoring

Lesson 2: Setting the Foundation

Developing a Common Vision
Engaging your Stakeholders
Aligning Stakeholder Expectations
Defining and Establishing Governance

Lesson 3: Defining Project Scope, Value, and Success Criteria

Developing and Managing Project Scope
Ensuring Value-Based Delivery
Planning and Managing Project Compliance

Lesson 4: Building the PM Plan – Integration, Resources, Finance

Developing an Integrated PM Plan and Plan Delivery
Planning and Managing Resources
Planning and Managing Finance

Lesson 5: Procurement, Quality, and Scheduling

Plan and Manage Procurement
Planning and Optimizing Quality Products and Deliverables
Planning and Managing the Schedule

Lesson 6: Communicating and Transferring Knowledge

Help Ensure Knowledge Transfer
Planning and Managing Communication

Lesson 7: Leading and Empowering the Team

Managing Conflicts
Leading the Project Team

Lesson 8: Managing Risks, Changes, and Issues

Planning for and managing risks
Planning and Controlling Changes
Removing Impediments and Managing Issues

Lesson 9: Monitoring Progress and Maintaining Alignment

Managing Stakeholder Expectations
Evaluating Project Status

Lesson 10: Closing the Project Successfully

Managing Closures

Lesson 11: Driving Continuous Organizational Improvement

Continuous Improvement
Support Organizational Change
Evaluate External Business Environment Changes

Lesson 12: Next Steps

Course Duration

5 days – face to face (Every Saturday)

Delivery Methodologies

Lecture
Plenary Discussions
Real World Examples

This course is recommended for

Experienced Project Managers who want to take the PMP Certification Exam
CAPM® Certification holders who want to take up the PMP Certification
Project Managers who want to have a complete understanding of global project management standards and principles

Crossworks Training and Consulting Corporation is an Authorized Training Partner of the Project Management Institute. You are guaranteed of quality training materials and exclusive content directly from PMI, the de facto organization for project management globally. Our project manager trainers are all top caliber and have handled extensive projects in various industries.

Course Name
Project Management Professional (PMP) Review Course (Saturday Classes)

Training Dates
November 7, 14, 21, 28, Dec 5, 2026

Training Time
9:00AM – 6:00PM

Training Venue
Marco Polo Ortigas Manila

Course Fee

Standard Rate
Php 50,000

Early Bird Rate (Until October 24, 2026)
Php 47,500

Group of 4 Rate (Contact Us to Register)
Php 45,000

Optional Add-On PMP Exam Fee Bundle
+ Php 36,000

Inclusive Of

Official PMI PMP Review Course Materials
Crossworks Proprietary Supplemental Handouts
Access to Crossworks’ PMP Exam Simulator
Course Certificates
Buffet Lunch and AM/PM Snacks
Optional Add-On (PMP Exam Fee* + 1 Year PMI Membership* + Crosswork’s 2 month Study Plan and Videos)

*Must be activated immediately after training. You may take the exam within one year after approval by PMI.

Supervisory Upskilling Program (S.U.P.E.R.)
2026-11-11 09:00 - 17:00 | Marco Polo Ortigas Manila, Meralco Avenue, Sapphire Rd, Ortigas Center,, Pasig, Metro Manila, 1600, Philippines
Supervisory Upskilling Program (S.U.P.E.R.)

Effective supervision is critical for organizational success in today’s rapidly evolving corporate landscape. Supervisors play a pivotal role in bridging the gap between management and employees, ensuring smooth operations, and fostering a productive work environment. The Supervisory Upskilling Program for Excellent Results (S.U.P.E.R.) Training Program is designed to equip new and experienced supervisors with the essential skills and knowledge required to lead and supervise teams effectively. This comprehensive program focuses on building a solid foundation in supervisory roles, enhancing communication and interpersonal skills, and mastering team management techniques.
The training explores the fundamental responsibilities of supervisors, emphasizing the transition from peer to leader, and highlighting the importance of credibility and trust. Participants will learn various leadership styles and core supervisory skills such as critical thinking, problem-solving, and emotional intelligence. Effective communication techniques, conflict resolution strategies, and methods for providing constructive feedback and coaching are also covered to ensure supervisors can navigate the complexities of interpersonal relationships within their teams.
Furthermore, the program delves into topics such as performance management, as well as time and stress management. Participants will gain insights into setting clear goals, monitoring performance, and addressing performance issues constructively. The course also emphasizes the importance of work-life balance and provides practical strategies for managing stress. Participants will leave the program with a well-rounded understanding of effective supervision in the modern corporate setting.
At the end of this course, participants should be able to:

Explain what Common Challenges that Supervisors face
Describe the Core Supervisory Skills needed by Supervisors
Enumerate and identify the proper steps in effective Feedback and Coaching
Explain the different ways how to correctly Motivate and Engage teams
Demonstrate how to properly create SMART Goals
Demonstrate how to use a Time Management Tool covered in class
Demonstrate a Stress Management Technique in class

Course Outline

Welcome and Introduction

Objectives and Overview
Reminders and House Rules

Introduction to Supervisory Skills

Role of a Supervisor

Transition from Peer to Supervisor
Common Challenges

Leadership Styles
Core Supervisory Skills

Problem Solving and Decision Making
Emotional Intelligence and Critical Thinking

Communication Skills

Effective Communication Techniques

Verbal and Non-verbal Communication
Active Listening

Feedback and Coaching
Conflict Resolution

Team Management

Building and Leading Teams

Team Formation and Development
Fostering Collaboration and Inclusivity

Motivating and Engaging Employees

Intrinsic and Extrinsic Motivators
Recognition and Reward Systems

Performance Management

SMART Goals and Performance Reviews

Time and Stress Management

Effective Time Management

Prioritization Techniques and Avoiding Procrastination
Time Management Tools and Technologies

Stress Management Techniques

Mindfulness and Relaxation Practices
Building Resilience and Coping Mechanisms
Maintaining Work-Life Balance

Summary and Wrap-up

Recap and Questions
Key Take-Aways and Action Plan

Delivery Methodologies

Plenary Discussions
Lecture / Slide Presentation
Group or Pair Activities
Individual Work
Activity Debriefs
Peer Feedback
Icebreakers / Energizers / Games

Course Duration

1 day – face to face

This course is recommended for:

New Supervisors & First-Time Managers (individuals recently promoted to supervisory roles who need foundational skills and knowledge to manage teams effectively)
Seasoned Supervisors (looking to refresh and update their skills)
Team Leaders
HR Professionals
High-potential employees
Entrepreneurs
Small Business Owners
Corporate Training Specialists

Course Name
Supervisory Upskilling Program (S.U.P.E.R.)

Training Dates
November 11, 2026

Training Time
9:00AM – 5:00PM

Training Venue
Marco Polo Ortigas Manila

Course Fee

Standard Rate
Php 15,000

Early Bird Rate (Until October 28, 2026)
Php 13,500

Group of 4 Rate (Contact Us to Register)
Php 12,750

Inclusive Of

Course Materials and Handouts
Course Certificates
Buffet Lunch (if available, otherwise plated) and AM/PM Snacks

Implementing Artificial Intelligence Management Systems based on ISO 42001
2026-11-12 09:00 - 2026-11-13 12:00 | Online
Implementing Artificial Intelligence Management Systems based on ISO 42001

This practical course provides participants with the knowledge and skills necessary to implement an Artificial Intelligence Management System (AIMS) based on the ISO 42001 standard. Through interactive sessions, discussions, and practical exercises, participants will learn how to establish, implement, maintain, and continually improve an AIMS within their organization. This course is designed for individuals who will be directly involved in the implementation and management of AI systems according to ISO 42001.
Upon completion of this course, participants will be able to:

Understand the detailed requirements of ISO 42001.
Plan and scope the implementation of an AIMS within their organization.
Establish the context of the organization in relation to AI and identify relevant stakeholders.
Define AI policies, objectives, and processes aligned with ISO 42001.
Conduct AI risk assessments and implement appropriate risk treatment measures.
Develop necessary documentation for the AIMS.
Implement controls related to data management, AI development lifecycle, and validation.
Establish processes for monitoring, measurement, analysis, and evaluation of the AIMS.
Implement processes for addressing nonconformities and achieving continual improvement.
Understand the requirements for internal audits of the AIMS.

Course Outline:
Day 1 :
Module 1: Detailed Review of ISO 42001 Requirements

In-depth analysis of each clause of the ISO 42001 standard:
Clauses 4: Context of the Organization (Understanding the AI landscape, stakeholder needs)
Clause 5: Leadership (Commitment, AI Policy, Roles, Responsibilities, and Authorities)
Clause 6: Planning (Addressing Risks and Opportunities related to AI, AI Objectives and Planning to Achieve Them)

Module 2: Establishing the AIMS Framework

Defining the Scope of the AIMS
Developing the AI Policy and Objectives
Establishing Organizational Roles and Responsibilities for the AIMS
Planning the AIMS Implementation Project
Document Control and Management

Module 3: Risk Assessment and Treatment for AI

Identifying AI-related Risks and Opportunities
Methodologies for Assessing AI Risks (Bias, Security, Privacy, Ethical Concerns, etc.)
Planning Risk Treatment Actions
Integrating Risk Management into the AIMS

Day 2:
Module 4: Implementing AIMS Controls

Clause 7: Support (Resources, Competence, Awareness, Communication, Documented Information specific to AI)
Clause 8: Operation:

Operational Planning and Control for AI Development Lifecycle
Data Management and Governance in AI
Requirements for Validation and Verification of AI Systems
Human Oversight and Decision-Making in AI
Management of Changes to AI Systems

Module 5: Performance Evaluation and Improvement

Clause 9: Performance Evaluation:

Monitoring, Measurement, Analysis, and Evaluation of the AIMS and AI performance
Internal Auditing of the AIMS (Introduction and Planning)
Management Review
Clause 10: Improvement:

Addressing Nonconformities and Taking Corrective Actions
Continual Improvement of the AIMS

Module 6: Preparing for Certification

Understanding the ISO 42001 Certification Process
Key Considerations for a Successful Certification Audit
Resources and Next Steps for Maintaining the AIMS

Course Duration

2 half-days – Online Classroom

Target Audience:

AI Project Managers and Team Members
IT Professionals and Data Scientists involved in AI development and deployment
Risk and Compliance Managers
Quality Management Professionals
Individuals responsible for establishing and maintaining an AIMS
Consultants advising organizations on ISO 42001 implementation

Course Name
Implementing Artificial Intelligence Management Systems based on ISO 42001

Training Dates
November 12-13, 2026

Training Time
9:00AM – 12:00NN

Training Venue
Online via Zoom (link to be provided after registration)

Course Fee

Standard Rate
Php 15,000

Early Bird Rate (Until October 29, 2026)
Php 13,500

Group of 4 Rate (Contact Us to Register)
Php 12,750

Inclusive Of

Soft copy of Course Materials and Handouts
Soft copy of Course Certificates

ISO 31000 Certified Risk Manager
2026-11-18 09:00 - 2026-11-20 12:00 | Online
ISO 31000 Certified Risk Manager

ISO 31000 Certified Risk Manager This training course is an amalgamation of theory (including here the standard ISO 31000 itself, best practices, and other risk management frameworks) and practice (through quizzes, exercises, case studies, and the like). Upon completion of the training course, you can sit for the exam and apply to obtain the “PECB Certified ISO 31000 Risk Manager” credential. The credential demonstrates your knowledge and ability to apply the risk management process in an organization based on the guidelines of ISO 31000 and best practices.
Risks come from multiple sources and can appear in many shapes and sizes. Almost every strategic decision within an organization is accompanied by certain risks that the organization must acknowledge and deal with. Since without taking risks, there is virtually no growth, risk management should be an integral part of the processes in every organization. The ISO 31000 Risk Manager training course helps participants acquire the knowledge necessary and ability to integrate the risk management guidelines of ISO 31000 in an organization. It provides information with regard to the risk management principles and their application, as well as the core elements of the risk management framework and steps for a risk management process. In addition, it provides the basic approaches, methods, and practices for assessing risk in a wide range of situations.
At the end of this course, the participants should be able to:

Demonstrate understanding of risk management principles, as formulated in ISO 31000
Establish, maintain, and continually improve a risk management framework, in accordance with ISO 31000 guidelines
Apply the risk management process, in accordance with ISO 31000 guidelines

Course Outline

Day 1 – Introduction to risk management and establishing the risk management framework

Course objectives and structure
Standards and regulatory frameworks
Introduction to ISO 31000 concepts and principles
ISO 31000 principles, framework, and process
Establishing the framework and defining the governance

Day 2 – Initiation of the Risk management and risk assessment based on ISO 31000

Scope, context and risk criteria
Risk identification
Risk analysis
Risk evaluation

Day 3 – Risk treatment, recording and reporting, monitoring and review and communication and consultation according to ISO 31000

Risk treatment
Recording and reporting
Monitoring and review
Communication and consultation
Closing of the training course

Certification Exam

Online examination to be taken anytime after the course

Course Duration

3 half days – online (with offline activities)

Delivery Methodologies

The training course is based on theory and best practices used in risk management.
Online lecture sessions are illustrated with practical examples.
The participants are encouraged to communicate and engage in discussions and exercises.
The exercises are similar in structure with the certification exam questions.

This course is recommended for

Managers or consultants responsible for the effective management of risk in an organization
Individuals seeking to gain knowledge about the risk management principles, framework and process
Individuals responsible for the creation and creation and protection of value in their organizations
Individuals interested in pursuing a career in risk management

Crossworks Training and Consulting Corporation is a partner of the Professional Evaluation and Certification Board based in Canada. We conduct official trainings and proctor certification exams that are recognized and well regarded by industries globally.

Course Name
ISO 31000 Certified Risk Manager

Training Dates
November 18-20, 2026

Training Time
9:00AM – 12:00NN

Training Venue
Online via Zoom (link to be provided after registration)

Course Fee

Standard Rate
Php 42,000

Early Bird Rate (Until November 4, 2026)
Php 39,900

Group of 4 Rate (Contact Us to Register)
Php 37,800

Inclusive Of

Soft copy of Course Materials and Handouts
Soft copy of Course Certificates
Certification Exam Voucher

Certified Associate in Project Management (CAPM) Review Course
2026-11-18 09:00 - 2026-11-20 18:00 | Marco Polo Ortigas Manila, Meralco Avenue, Sapphire Rd, Ortigas Center,, Pasig, Metro Manila, 1600, Philippines
Certified Associate in Project Management (CAPM) Review Course

Prepare to jumpstart your project management career with the PMI Certified Associate in Project Management (CAPM)® Certification Course. This comprehensive program equips aspiring project professionals with a solid foundation in project management principles, practices, and terminology as outlined in the PMBOK® Guide. Whether you’re new to project management or seeking formal recognition of your skills, this course provides the essential knowledge and exam strategies needed to confidently pass the CAPM® exam. Through interactive learning, real-world examples, and practice questions, participants will gain the tools to effectively contribute to project teams and advance their professional journey in project management.
At the end of this course, participants should be able to

Discuss the fundamentals of project management, including the different roles within the project environment.
Select the appropriate development approach and life cycle to use for specific projects
Describe the importance of Business Analysis in projects
Discuss the various activities and artifacts in starting a project
Plan projects using a plan-based methodology
Plan projects using an adaptive approach
Manage Project work and delivery
Be ready to take the CAPM Exam

Course Outline

Day 1

Course Overview

Projects
The CAPM® Professional
The Project Management Institute
About this Course

Project Management Fundamentals

What is a Project
Project Management Challenges
Project or Operational Work?
Programs and Portfolios
The Project Environment

Organizing for Project Performance

Stakeholder
Project Sponsor Role
Project Manager Role
Project Team

Development Approach and Life Cycle

Fundamentals of Project Life Cycle
Tailoring the Project Life Cycle and Development Approach
Project Activities, Deliverables, and Milestones

Business Analysis Frameworks

The importance of Business Analysis
The Business Analyst Role
Requirements as Focus of Business Analysis
Stakeholders of the Business Analyst
Influence of Project Approaches of Business Analysis

Starting a Project

Understanding the Business Case
Creating the Project Charter
Establishing Communications
Selecting and Tailoring the Project Approach

Day 2

Predictive, Plan-Based Methodology

Tailoring a Project Life Cycle
Developing a Project Management Plan – Scope and Schedule (includes Resources and Costs)
Developing a Project Management Plan – Quality
Developing a Project Management Plan – Uncertainty and Risks
Project Integration

Adaptive Approaches

Foundation and Considerations for Adaptive Approaches
Typical Steps in Adaptive Projects
Plan Releases and Iterations
Adaptive Approaches and Frameworks

Day 3

Project Work and Delivery

Engaging Stakeholders
Monitoring and Controlling Processes
Detecting and Solving Problems
Measuring Performance
Apply Project Controls and Forecasting
Validating Requirements through Project Delivery
Closing and Transitioning

Conclusion

Course Duration

3 days – face to face

Delivery Methodologies

Lecture
Plenary Discussions

This course is recommended for

New project managers and those who have not had formal training in project management
Project Managers who want to acquire PMI Certification but have not yet garnered the necessary experience hours
Professionals who want to transition to project management

Crossworks Training and Consulting Corporation is an Authorized Training Partner of the Project Management Institute. You are guaranteed of quality training materials and exclusive content directly from PMI, the de facto organization for project management globally. Our project manager trainers are all top caliber and have handled extensive projects in various industries.

Course Name
Certified Associate in Project Management (CAPM) Review Course

Training Dates
November 18-20, 2026

Training Time
9:00AM – 6:00PM

Training Venue
Marco Polo Ortigas Manila

Course Fee

Standard Rate
Php 35,000

Early Bird Rate (Until November 4, 2026)
Php 33,250

Group of 4 Rate (Contact Us to Register)
Php 31,500

Optional Add-On PMI-ACP Exam Fee Bundle
+ Php 32,000

Inclusive Of

Official PMI CAPM Review Course Materials
Crossworks Proprietary Supplemental Handouts
Course Certificates
Buffet Lunch and AM/PM Snacks (Buffet Lunch is subject to hotel availability; otherwise, plated lunch)
Optional Add-On (CAPM Exam Fee* + 1 Year PMI Membership* + Crosswork’s 2 month Study Plan and Videos)

*Must be activated immediately after the training date.

PMI Agile Certified Practitioner (PMI-ACP) Review Course
2026-11-24 09:00 - 2026-11-27 18:00 | Marco Polo Ortigas Manila, Meralco Avenue, Sapphire Rd, Ortigas Center,, Pasig, Metro Manila, 1600, Philippines
PMI Agile Certified Practitioner (PMI-ACP) Review Course

Be at the forefront of Agile practices in your organization. The PMI Agile Certified Practitioner (PMI-ACP) is the only industry-agnostic, experience-based, and ISO accredited certification exam for agile. It showcases your ability to apply various agile approaches, such as SCRUM, Lean, Kanban, and more. This course satisfies the 28 contact hours needed to take the PM-ACP exam and is developed by Agilists for Agilists and shows the ability to demonstrate the Agile Mindset and Leadership.
At the end of this course, participants should be able to

Discuss why Agile is fast becoming a preferred approach to delivering projects
Understand the Mindset domain and its components
Understand the Leadership domain and its components
Understand the Product domain and its components
Understand the Delivery domain and its components
Evaluate one’s preparedness for the PMP Exam

Course Outline

Introduction

The PMI ACP Exam

Why Agile?

Changes in the workplace

Characteristics of the Agile Mindset

Summarizing the Core Principles

Why use an Agile Approach

Professional, team, and organizational agility

Creating organizational change

Agile Triangle

Mindset Domain

Experiment Early

Build an increment of the product to validate the solution

Iterative and Incremental Life Cycles

Embrace the Agile Mindset

Embrace the 4 values and 12 principles

Use Agile Frameworks

Apply Principles of Systems Thinking

Interpret the output of agile suitability tools

Integrate Agile Hybrid Models based on needs

Promote a Collaborative team environment

Establish team vision and working agreements

Form and develop high-performing teams

Use retrospective findings

Use collaborative practices to break down silos

Commit to the team’s decisions even in disagreement

Evaluate the team’s understanding of Agile

Identify factors for inter-team coordination

Build Transparency

Provide accessible project status and information

Establish a feedback loop

Use communication strategies for collocated and distributed teams

Foster Psychological Safety

Promote a no-blame culture

Create a safe environment

Solicit and provide constructive feedback.

Shorten Feedback Loops

Include customers from day 1

Deliver value as often as possible

Use tools and techniques to shorten feedback

Embrace Change

Promote a Growth Mindset

Respond to changing requirements and priorities

Encourage and model T-shaped skills

Leadership Domain

Empower Teams

Establish an environment of Trust

Promote collective ownership of goals

Training, coaching, and mentoring

Coaching and mentoring members

Employ emotional intelligence techniques

Interpret non-verbal cues during team interaction

Self-assessment tools and techniques

Facilitate Problem Resolution

Investigate the root cause of problems

Determine resolution strategies with the team

Ensure problems are resolved on time

Promoting knowledge sharing

Create an environment to capture and share knowledge

Leverage organizational knowledge assets

Allocate time for knowledge sharing and making required updates

Promote agile mindset principles and practices

Create awareness around agile values and principles

Foster an environment of continuous improvement

Recognize and celebrate agile behavior

Promote a shared vision and purpose

Define and ensure a common understanding of purpose and vision with all the stakeholders

Ensure the product is aligned with the vision and organizational goals

Continuously communicate the vision and purpose

Facilitate conflict management

Identify the root cause of the levels of conflict

Promote a collaborative approach to solve conflicts

Product Domain

Refine the product backlog

Clarify the backlog items

Prioritize the backlog items

Decompose the backlog items as needed

Use tools and techniques to collectively size up work

Manage increments

Ensure the increment is aligned with business priorities

Define increment goals

Demonstrate increments of value from early feedback

Measure the delivery of value

Measure the delivery of value

Visual Work

Educate the Team on Visualization Techniques

Manage Value Delivery

Define what success looks like

Ensure that the value increments are optimized

Delivery Domain

Seek Early Feedback

Evaluate customer satisfaction

Deliver work in small increments

Collect and incorporate stakeholder feedback on a regular basis

Manage Agile Metrics

Determine which metrics are appropriate for a given audience

Radiate metrics across the relevant audience

Review and analyze metrics

Use metrics insights for decision making

Manage impediments and risks

Proactively identify risks and impediments

Engage the team to find the most appropriate course of action

Prioritize impediment removal and risk mitigation strategies

Monitor and control risk impediments

Use lessons learned

Recognize and eliminate wastes

Visualize the end-to-end flow of value

Use metrics, tools, and feedback loops to identify wastes

Prioritize waste reduction activities

Iterate on the identification and reduction of wastes

Perform continuous improvement

Obtain metrics and feedback to drive continuous improvement

Implement improvement actions

Evaluate the effectiveness of process improvements

Engage customers

Identify and analyze customers and their needs

Validate that iteration deliverables meet acceptance criteria

Encourage collaboration between the customer and the team

Optimize Flow

Limit work-in-progress at all levels

Shield team members from interruptions

Use metrics to analyze and improve flow

Course Duration

4 days – Face-to-Face

Delivery Methodologies

Lecture
Plenary Discussions

This course is recommended for

Agile Practitioners who want a broader understanding of Agile practices
Project Managers who want to acquire the PMI-ACP Certification
Project Managers who want to acquire knowledge of managing agile projects

Crossworks Training and Consulting Corporation is an Authorized Training Partner of the Project Management Institute. You are guaranteed of quality training materials and exclusive content directly from PMI, the de facto organization for project management globally. Our project manager trainers are all top caliber and have handled extensive projects in various industries.

Course Name
PMI Agile Certified Practitioner (PMI-ACP) Review Course

Training Dates
November 24-27, 2026

Training Time
9:00AM – 6:00PM

Training Venue
Marco Polo Ortigas Manila

Course Fee

Standard Rate
Php 42,000

Early Bird Rate (Until November 10, 2026)
Php 39,900

Group of 4 Rate (Contact Us to Register)
Php 37,800

Optional Add-On PMI-ACP Exam Fee Bundle
+ Php 36,000

Inclusive Of

Official PMI-ACP Review Course Materials
Crossworks Proprietary Supplemental Handouts
Course Certificates
Buffet Lunch and AM/PM Snacks (Buffet Lunch is subject to hotel availability; otherwise, plated lunch)
Optional Add-On (PMI-ACP Exam Fee* + 1 Year PMI Membership* + Crosswork’s 2 month Study Plan and Videos)

*Must be activated immediately after the training date.

Work Attitude and Values Enhancement (W.A.V.E.)
2026-11-26 09:00 - 17:00 | Marco Polo Ortigas Manila, Meralco Avenue, Sapphire Rd, Ortigas Center,, Pasig, Metro Manila, 1600, Philippines
Work Attitude and Values Enhancement (W.A.V.E.)

Employees possessing a positive work attitude and demonstrating strong values are crucial to an employer’s success. It is imperative for a company to enable its workforce to be better, not only at work, but also in their personal lives.
The W.A.V.E. (Work Attitude and Values Enhancement) course aims to guide participants through their corporate journey by helping them develop their personal mission-vision and realizing what their life goals are. Understanding themselves prepares them to align their goals alongside the company’s, while emphasizing the need for resiliency to consistently stand by one’s personal values & principles during times of change.
In the end, participants revisit their work outlook & perspective and decide to either renew their resolve to strengthen these or to become better by making a commitment to change and improve themselves further.
At the end of this course, participants should be able to:

Explain the different personality tests used to understand behavior
Create and explain personal mission and vision statements
Enumerate the Values that employers look for in the workforce
Explain the ways how to improve and manage performance
Demonstrate how S.M.A.R.T. goal-setting is done

Course Outline

Welcome and Introduction

Objectives and Overview
Reminders and House Rules

Know Others, Know Yourself (Awareness)

Personality Styles

The 4 Temperaments Theory
D.I.S.C. Personality Traits
Myers–Briggs Type Indicator

Mission-Vision-Values Statements
Attitude and Work Environment

Let’s S.W.O.T. It Out
Your Own S.W.O.T. Analysis

Compatibility: Is It A Match?

Maslow’s Hierarchy of Needs
Herzberg’s Factors on Dissatisfiers & Motivation

Values and Priorities

Top Values That Employers Look For Managing Performance

Time Management & Prioritization
Proactivity & Results Orientation
Continuous Improvement & Innovation
Customer Service Mindset & Empathy

Making it S.M.A.R.T. (Goal-Setting)

You and Resiliency

Being Resilient
Tips for Bouncing Back: Stress Management

SUMMARY and WRAP-UP

Recap and Key Take-Aways

Course Duration

1 day – face to face

Delivery Methodologies

Lecture and Discussion
Activity

This course is recommended for

Frontliners, Staff, Supervisors, Managers, and Executives who would like to know how to improve their individual productivity and increase their positive contributions within the organization, while striking a harmonious balance with their personal goals and values.

Course Name
Work Attitude and Values Enhancement (W.A.V.E.)

Training Dates
November 26, 2026

Training Time
9:00AM – 5:00PM

Training Venue
Marco Polo Ortigas Manila

Course Fee

Standard Rate
Php 15,000

Early Bird Rate (Until November 12, 2026)
Php 13,500

Group of 4 Rate (Contact Us to Register)
Php 12,750

Inclusive Of

Course Materials and Handouts
Course Certificates
Buffet Lunch and AM/PM Snacks

CORE: Personal Effectiveness & Self-Leadership at Work
2026-12-02 09:00 - 17:00 | Marco Polo Ortigas Manila, Meralco Avenue, Sapphire Rd, Ortigas Center,, Pasig, Metro Manila, 1600, Philippines
CORE: Personal Effectiveness & Self-Leadership at Work

In today’s demanding workplace, technical skills alone aren’t enough. Professionals need clarity, discipline, and the right mindset to stay productive, adapt to change, and deliver meaningful results. Personal effectiveness is about taking ownership — of time, energy, mindset, and impact — so you can thrive at work and in life.
The CORE program helps participants become more intentional, organized, and resilient. They will clarify priorities, master self-management tools, and cultivate a proactive, values-driven approach to their daily work.
At the end of this course, participants should be able to:

Define what personal effectiveness means in today’s workplace.
Assess their current habits and identify personal productivity blockers.
Apply practical tools for prioritization, time & energy management.
Demonstrate proactive behavior and accountability to meet goals.
Align personal values and strengths with organizational objectives.

Course Outline

Welcome and Introduction
Objectives and Overview
Reminders and House Rules
Understanding Personal Effectiveness – Self-Leadership: Mindset vs. Skillset, The 3 Dimensions: Clarity, Discipline, Resilience
Clarity & Goal-Setting – SMART Goals, Values & Strengths Alignment, The Focus Funnel
Managing Time & Energy – Planning vs. Reacting, Energy Management & Micro-Recovery, Overcoming Procrastination
Proactivity & Accountability – Victim to Owner Mindset, Influencing What You Can Control, Building Habits That Stick
Application & Action Plan – Key Changes Commitment
Summary and Wrap-Up – Recap, Key Takeaways, Action Plan

Course Duration

1 day – face-to-face

Delivery Methodologies

Plenary Discussions
Lecture / Slide Presentation
Self-Assessments & Reflections
Group or Pair Activities
Peer Feedback
Icebreakers / Energizers / Games

This course is recommended for:
Employees, professionals, supervisors, and managers who want to improve productivity, manage priorities effectively, and take ownership of their personal growth and work impact.

Course Name
CORE: Personal Effectiveness and Self-Leadership at Work

Training Dates
December 2, 2026

Training Time
9:00AM – 5:00PM

Training Venue
Marco Polo Ortigas Manila

Course Fee

Standard Rate
Php 15,000

Early Bird Rate (Until November 18, 2026)
Php 13,500

Group of 4 Rate (Contact Us to Register)
Php 12,750

Inclusive Of

Course Materials and Handouts
Course Certificates
Buffet Lunch (if available, otherwise plated) and AM/PM Snacks

IMPACT: Influential Communication & Negotiation in Customer Interactions
2026-12-09 09:00 - 17:00 | Marco Polo Ortigas Manila, Meralco Avenue, Sapphire Rd, Ortigas Center,, Pasig, Metro Manila, 1600, Philippines
IMPACT: Influential Communication & Negotiation in Customer Interactions
Great customer experiences aren’t just about solving problems — they’re about shaping conversations. Employees who know how to communicate with influence can calm tensions, secure buy-in, and negotiate solutions that satisfy both the customer and the business.
IMPACT equips participants to speak with clarity and confidence, adapt to different personalities, and use ethical persuasion and negotiation strategies.
At the end of this course, participants should be able to:

Frame messages clearly and adapt communication style to different customers or stakeholders.
Use persuasion principles (trust, credibility, reciprocity, social proof) to influence decisions ethically.
Handle objections with confidence and empathy.
Apply basic negotiation techniques to reach win–win solutions while maintaining relationships.

Course Outline

Welcome and Introduction
Objectives and Overview
Reminders and House Rules
Influence Foundations – What Influence Is (and Isn’t), Credibility & Trust
Understanding Others – Quick Stakeholder Profiling (DISC Lens)
Framing & Persuasion Tools – Storytelling, Reciprocity, Social Proof, Positive Framing
Negotiation Made Simple – BATNA, Win–Win Thinking, Trade-Offs
Practical Application – Role-Plays, Feedback
Summary and Wrap-Up – Recap, Key Takeaways, Action Plan

Course Duration

1 day – face-to-face

Delivery Methodologies

Plenary Discussions
Lecture / Slide Presentation
Group or Pair Activities
Individual Reflection
Role-Play Simulations & Debriefs
Peer Feedback
Icebreakers / Energizers / Games

This course is recommended for:
Frontliners, Sales & Service Teams, Supervisors, Managers, and anyone who needs to influence, negotiate, or persuade in customer or internal interactions.

Course Name
IMPACT: Influential Communication & Negotiation in Customer Interactions

Training Dates
December 9, 2026

Training Time
9:00AM – 5:00PM

Training Venue
Marco Polo Ortigas Manila

Course Fee

Standard Rate
Php 15,000

Early Bird Rate (Until November 25, 2026)
Php 13,500

Group of 4 Rate (Contact Us to Register)
Php 12,750

Inclusive Of

Course Materials and Handouts
Course Certificates
Buffet Lunch (if available, otherwise plated) and AM/PM Snacks

Auditing Artificial Intelligence Management Systems based on ISO 42001
2026-12-10 09:00 - 2026-12-11 12:00 | Online
Auditing Artificial Intelligence Management Systems based on ISO 42001

This course equips participants with the knowledge and skills necessary to plan, conduct, and report on internal audits of an Artificial Intelligence Management System (AIMS) based on ISO 42001. Participants will learn the principles of auditing artificial intelligence management systems, the specific requirements of ISO 42001 from an auditor’s perspective, and best practices for conducting effective and value-added audits in a virtual environment. This course is designed for individuals who will be performing internal audits of an ISO 42001-based AIMS.
Upon completion of this course, participants will be able to:

Understand the principles of auditing as defined in ISO 19011
Interpret the requirements of ISO 42001 from an audit perspective
Plan and prepare for an internal audit of an AIMS
Develop audit checklists and working documents
Conduct effective audit interviews in a virtual setting
Gather and evaluate audit evidence related to AI processes and controls
Identify and document audit findings, including nonconformities, observations, and strengths
Prepare audit reports that are clear, concise, and objective
Understand the follow-up process for audit findings
Apply auditing techniques specific to AI systems (e.g., bias detection, transparency, accountability)

Course Outline :
Day 1 :
Module 1: Principles of Auditing and ISO 19011

Introduction to Auditing: Definition, Types of Audits
The Principles of Auditing
Overview of ISO 19011: Guidelines for Auditing Management Systems
Managing an Audit Program
Roles and Responsibilities of Auditors
Ethical Considerations for Auditors

Module 2: Auditing the Requirements of ISO 42001

Auditing Clause 4: Context of the Organization (Understanding AI landscape, stakeholder expectations)
Auditing Clause 5: Leadership (Commitment, AI Policy, Assignment of Responsibilities)
Auditing Clause 6: Planning (AI Risk Assessment and Treatment, AI Objectives and Planning)
Auditing Clause 7: Support (Resources, Competence, Awareness, Communication, Documented Information related to AI)

Module 3: Planning and Preparing for an AIMS Audit (0.5 hours)

Defining the Audit Objectives, Scope, and Criteria
Establishing the Audit Team
Developing the Audit Plan
Preparing Audit Checklists and Working Documents for AI-specific processes

Day 2 :
Module 4: Conducting the AIMS Audit

Opening Meeting (Purpose and Agenda)
Conducting Audit Interviews Effectively in a Virtual Environment
Gathering and Verifying Audit Evidence related to AI systems and processes
Evaluating Audit Evidence against ISO 42001 requirements
Auditing Specific AI Aspects:
Data Management and Governance
AI Development Lifecycle Controls
Validation and Verification Processes
Human Oversight and Decision-Making
Management of Bias, Fairness, and Transparency
Accountability Mechanisms

Module 5: Documenting Audit Findings and Reporting (1.5 hours)

Identifying and Classifying Audit Findings (Nonconformities, Observations, Strengths)
Writing Clear, Concise, and Objective Audit Findings
Preparing the Audit Report: Content and Structure
Communicating Audit Findings to the Auditee
Closing Meeting (Presenting Audit Findings)

Module 6: Audit Follow-up and Continual Improvement (0.5 hours)

The Importance of Corrective Actions
Evaluating the Effectiveness of Corrective Actions
The Role of Auditing in the Continual Improvement of the AIMS

Course Duration

2 half-days – Online Classroom

Target Audience:

Internal Auditors
Quality Management Professionals responsible for internal audits
AI Project Managers and Team Members involved in AIMS compliance
Individuals seeking to become qualified internal auditors for ISO 42001
Consultants assisting organizations with AIMS audits

Course Name
Auditing Artificial Intelligence Management Systems based on ISO 42001

Training Dates
December 10-11, 2026

Training Time
9:00AM – 12:00NN

Training Venue
Online via Zoom (link to be provided after registration)

Course Fee

Standard Rate
Php 15,000

Early Bird Rate (Until November 26, 2026)
Php 13,500

Group of 4 Rate (Contact Us to Register)
Php 12,750

Inclusive Of

Soft copy of Course Materials and Handouts
Soft copy of Course Certificates

Negotiating For Results
2026-12-11 09:00 - 17:00 | Marco Polo Ortigas Manila, Meralco Avenue, Sapphire Rd, Ortigas Center,, Pasig, Metro Manila, 1600, Philippines
Negotiating for Results

The art of Negotiating has been thought of as a skill reserved only for those doing sales or procurement. However, the truth is that everyone negotiates more than we make think we do. We negotiate with our bosses, our colleagues, our staff, and pretty much everyone we work with. We negotiate because we need to drive results. This one-day course is founded upon the concept of principles-based negotiations and helps the participant learn the skill and art of negotiations through actual hands-on exercises in negotiating. Participants are immersed in various simulation activities that mimic various negotiation scenarios that professionals deal with on a regular basis.
At the end of this course, the participant should be able to:

Describe why negotiations is both a skill and an art
Perform Principle-based Negotiations in various scenarios
Apply and respond to various negotiation techniques taught in this course

Course Outline

Introduction

Negotiation as both an Art and Science

Why can’t I negotiate well?

The Problem with Positions
Principle-based versus Position-based Negotiations

Principle Based Negotiations

Activity: The Rent
Separate People from the Problem
Activity: The Job Offer
Focus on Interests, not Positions
Activity: Selling the Kitchen Sink
Generate Options
Activity: Cubicle Mates
Use Objective Criteria

What if they are more powerful at negotiating?

Activity: Hostile Takeover
Developing your BATNA

What if they won’t play?

Negotiation Jiu-jitsu
The one-text procedure
Activity: Team-based Negotiation

Negotiation (dirty) tricks and techniques
Wrap up and closure

Course Duration

1 day – face to face

Delivery Methodologies

Lecture
Role Based Simulations
Plenary Discussions

This course is recommended for

Sales Agents / Account Managers
Business Owners
Customer Service Personnel
People who have high levels of internal or external interaction in their organization

Course Name
Negotiating for Results

Training Dates
December 11, 2026

Training Time
9:00AM – 5:00PM

Training Venue
Marco Polo Ortigas Manila

Course Fee

Standard Rate
Php 15,000

Early Bird Rate (Until November 27, 2026)
Php 13,500

Group of 4 Rate (Contact Us to Register)
Php 12,750

Inclusive Of

Course Materials and Handouts
Course Certificates
Buffet Lunch and AM/PM Snacks
