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PRODID:-//Crossworks - Project Management. Leadership. Design Thinking Trainings. - ECPv6.15.20//NONSGML v1.0//EN
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X-WR-CALNAME:Crossworks - Project Management. Leadership. Design Thinking Trainings.
X-ORIGINAL-URL:https://crossworks.ph
X-WR-CALDESC:Events for Crossworks - Project Management. Leadership. Design Thinking Trainings.
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TZID:Asia/Manila
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TZOFFSETFROM:+0800
TZOFFSETTO:+0800
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DTSTART:20250101T000000
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BEGIN:VEVENT
DTSTART;TZID=Asia/Manila:20260731T090000
DTEND;TZID=Asia/Manila:20260731T170000
DTSTAMP:20260420T010509
CREATED:20251021T133756Z
LAST-MODIFIED:20260105T072730Z
UID:10000323-1785488400-1785517200@crossworks.ph
SUMMARY:Managing Stakeholders Effectively
DESCRIPTION:Managing Stakeholders Effectively\n\n\nThe success of any project or endeavor is highly dependent on how good we manage those that are impacted by our actions. Managing Stakeholders Effectively is a one day intensive course aimed to provide the participant with the skills and competencies needed to become effective at managing stakeholders. This course includes both the soft skills as well as industry accepted tools and techniques to manage stakeholders effectively. \nAt the end of this course\, participants should be able to:\n\nDescribe what is a stakeholder and stakeholder management\nPerform stakeholder identification and analysis\nDescribe the importance of expectation setting\, effective communications\, negotiation\, diplomacy\, power\, and the value of integrity in managing stakeholders\nApply the skills in managing stakeholders effectively to the workplace\n\nCourse Outline\n\nIntroduction\n\nWhat is a stakeholder?\nWhat is stakeholder management?\nIdentifying and Assessing stakeholders\n\nWhere to look for stakeholders?\nAssessing the different stakeholder types\n\nSupporter\nNeutral\nUnaware\nResistor\n\n\n\n\n\n\nActivity – Identifying Stakeholder Types\nStakeholder Attributes\n\nPower\nInterest\nImpact\nInfluence\nUrgency\nLegitimacy\n\n\nThe Power-Interest Grid\nActivity – Power – Interest Grid\nThe Salience Model\nThe Stakeholder Register\nOnline Activity – Kahoot!\nActivity – Creating a Stakeholder Register\nManaging Stakeholders\n\nThe Issue Log\nActivity – The Issue Log\nExpectation Setting\n\n\nEffective Communications\n\nWhat is communication?\nThe three C’s of communication\nActive Listening\nCultural Awareness\nManaging Meetings\n\n\nActivity – Written Communications\nActivity – Oral Communications\nNegotiation\nActivity – Negotiation Role Play\nForms of Power\nDiplomacy\nThe value of Integrity\nOnline Activity – Kahoot!\nActivity – Role Playing\nSummary and Wrap Up\n\nCourse Duration\n\n1 day – face to face\n\nDelivery Methodologies\n\nLectures\nPlenary Discussion\nTeam-Based Activities\n\nThis course is recommended for\n\nProject Managers and Project Leaders\nCommunity Relations Officers\nPublic Relations Officers\nEmployee Communications Officers\nAnyone who deals with multiple stakeholders either internally or externally\n\n\n\n\n\n\n\nCourse Name\nManaging Stakeholders Effectively\n\n\nTraining Dates\nJuly 31\, 2026\n\n\nTraining Time\n9:00AM – 5:00PM\n\n\nTraining Venue\nMarco Polo Ortigas Manila\n\n\nCourse Fee\n\n\n\n\nStandard Rate\nPhp 15\,000\n\n\nEarly Bird Rate (Until July 17\, 2026)\nPhp 13\,500\n\n\nGroup of 4 Rate (Contact Us to Register)\nPhp 12\,750\n\n\n\n\n\n\nInclusive Of\n\n\n\n\nCourse Materials and Handouts\nCourse Certificates\nBuffet Lunch and AM/PM Snacks
URL:https://crossworks.ph/event/managing-stakeholders-effectively-3/
LOCATION:Marco Polo Ortigas Manila\, Meralco Avenue\, Sapphire Rd\, Ortigas Center\,\, Pasig\, Metro Manila\, 1600\, Philippines
CATEGORIES:Face-to-Face
ATTACH;FMTTYPE=image/png:https://crossworks.ph/wp-content/uploads/2023/04/CourseImage-EB-MSE.png
ORGANIZER;CN="Crossworks Training and Consulting Corp":MAILTO:info@crossworks.ph
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Manila:20260805T090000
DTEND;TZID=Asia/Manila:20260805T170000
DTSTAMP:20260420T010509
CREATED:20251024T103131Z
LAST-MODIFIED:20260105T074701Z
UID:10000358-1785920400-1785949200@crossworks.ph
SUMMARY:REBOUND: Service Recovery & Complaint Management Excellence
DESCRIPTION:REBOUND\n\n\nService Recovery & Complaint Management Excellence\nCustomers remember how you made things right more than the mistake itself. In today’s competitive market\, service failures happen — but a company’s ability to recover with empathy and speed sets it apart. Effective complaint handling turns frustration into loyalty\, reduces churn\, and protects brand reputation. \nThe REBOUND program equips participants to handle complaints with calm confidence\, apply a structured recovery process\, and rebuild trust through empathy and action. \nAt the end of this course\, participants should be able to:\n\nUnderstand the emotional journey of dissatisfied customers and the Service Recovery Paradox.\nApply a structured 4-step complaint handling process (Acknowledge → Clarify → Resolve → Follow-up).\nDemonstrate empathy\, active listening\, and positive language to calm and reassure upset customers.\nTake ownership and follow through to restore confidence and prevent repeat issues.\n\nCourse Outline\n\nWelcome and Introduction\nObjectives and Overview\nReminders and House Rules\nCustomer Mindset & Emotions – The Complaint Journey\, Service Recovery Paradox\nCommunication Skills for Recovery – Active Listening & Empathy\, Positive Language\, De-escalation\nStructured Service Recovery – 4-Step Recovery Model\, Scripting Practice\nTurning Complaints Into Retention Opportunities\nService Standards & Personal Commitment – Defining What Good Looks Like\, Personal Service Pledge\nSummary and Wrap-Up – Recap\, Key Takeaways\, Action Plan\n\nCourse Duration\n\n1 day – face-to-face\n\nDelivery Methodologies\n\nPlenary Discussions\nLecture / Slide Presentation\nGroup or Pair Activities\nIndividual Reflection\nRole-Play Simulations & Debriefs\nPeer Feedback\nIcebreakers / Energizers / Games\n\nThis course is recommended for:\nFrontliners\, Staff\, Supervisors\, Managers\, and anyone who handles customer complaints face-to-face\, online\, or via phone and wants to strengthen service recovery skills. \n\n\n\n\n\n\nCourse Name\nREBOUND: Service Recovery & Complaint Management Excellence\n\n\nTraining Dates\nAugust 5\, 2026\n\n\nTraining Time\n9:00AM – 5:00PM\n\n\nTraining Venue\nMarco Polo Ortigas Manila\n\n\nCourse Fee\n\n\n\n\nStandard Rate\nPhp 15\,000\n\n\nEarly Bird Rate (Until July 22\, 2026)\nPhp 13\,500\n\n\nGroup of 4 Rate (Contact Us to Register)\nPhp 12\,750\n\n\n\n\n\n\nInclusive Of\n\n\n\n\nCourse Materials and Handouts\nCourse Certificates\nBuffet Lunch (if available\, otherwise plated) and AM/PM Snacks
URL:https://crossworks.ph/event/rebound-service-recovery-complaint-management-excellence-2/
LOCATION:Marco Polo Ortigas Manila\, Meralco Avenue\, Sapphire Rd\, Ortigas Center\,\, Pasig\, Metro Manila\, 1600\, Philippines
CATEGORIES:Face-to-Face
ATTACH;FMTTYPE=image/png:https://crossworks.ph/wp-content/uploads/2025/10/CourseImage-EB-REB.png
ORGANIZER;CN="Crossworks Training and Consulting Corp":MAILTO:info@crossworks.ph
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Manila:20260813T090000
DTEND;TZID=Asia/Manila:20260813T170000
DTSTAMP:20260420T010509
CREATED:20251021T125104Z
LAST-MODIFIED:20260105T070252Z
UID:10000315-1786611600-1786640400@crossworks.ph
SUMMARY:Supervisory Upskilling Program (S.U.P.E.R.)
DESCRIPTION:Supervisory Upskilling Program (S.U.P.E.R.)\n\n\nEffective supervision is critical for organizational success in today’s rapidly evolving corporate landscape. Supervisors play a pivotal role in bridging the gap between management and employees\, ensuring smooth operations\, and fostering a productive work environment. The Supervisory Upskilling Program for Excellent Results (S.U.P.E.R.) Training Program is designed to equip new and experienced supervisors with the essential skills and knowledge required to lead and supervise teams effectively. This comprehensive program focuses on building a solid foundation in supervisory roles\, enhancing communication and interpersonal skills\, and mastering team management techniques. \nThe training explores the fundamental responsibilities of supervisors\, emphasizing the transition from peer to leader\, and highlighting the importance of credibility and trust. Participants will learn various leadership styles and core supervisory skills such as critical thinking\, problem-solving\, and emotional intelligence. Effective communication techniques\, conflict resolution strategies\, and methods for providing constructive feedback and coaching are also covered to ensure supervisors can navigate the complexities of interpersonal relationships within their teams. \nFurthermore\, the program delves into topics such as performance management\, as well as time and stress management. Participants will gain insights into setting clear goals\, monitoring performance\, and addressing performance issues constructively. The course also emphasizes the importance of work-life balance and provides practical strategies for managing stress. Participants will leave the program with a well-rounded understanding of effective supervision in the modern corporate setting. \nAt the end of this course\, participants should be able to:\n\nExplain what Common Challenges that Supervisors face\nDescribe the Core Supervisory Skills needed by Supervisors\nEnumerate and identify the proper steps in effective Feedback and Coaching\nExplain the different ways how to correctly Motivate and Engage teams\nDemonstrate how to properly create SMART Goals\nDemonstrate how to use a Time Management Tool covered in class\nDemonstrate a Stress Management Technique in class\n\nCourse Outline\n\nWelcome and Introduction\n\nObjectives and Overview\nReminders and House Rules\n\n\nIntroduction to Supervisory Skills\n\nRole of a Supervisor\n\nTransition from Peer to Supervisor\nCommon Challenges\n\n\n Leadership Styles\nCore Supervisory Skills\n\nProblem Solving and Decision Making\nEmotional Intelligence and Critical Thinking\n\n\n\n\nCommunication Skills\n\nEffective Communication Techniques\n\nVerbal and Non-verbal Communication\n Active Listening\n\n\nFeedback and Coaching\n Conflict Resolution\n\n\nTeam Management\n\nBuilding and Leading Teams\n\nTeam Formation and Development\nFostering Collaboration and Inclusivity\n\n\nMotivating and Engaging Employees\n\nIntrinsic and Extrinsic Motivators\nRecognition and Reward Systems\n\n\nPerformance Management\n\nSMART Goals and Performance Reviews\n\n\n\n\nTime and Stress Management\n\nEffective Time Management\n\nPrioritization Techniques and Avoiding Procrastination\nTime Management Tools and Technologies\n\n\nStress Management Techniques\n\nMindfulness and Relaxation Practices\nBuilding Resilience and Coping Mechanisms\nMaintaining Work-Life Balance\n\n\n\n\nSummary and Wrap-up\n\nRecap and Questions\nKey Take-Aways and Action Plan\n\n\n\nDelivery Methodologies\n\nPlenary Discussions\nLecture / Slide Presentation\nGroup or Pair Activities\nIndividual Work\nActivity Debriefs\nPeer Feedback\nIcebreakers / Energizers / Games\n\nCourse Duration\n\n1 day – face to face\n\nThis course is recommended for:\n\nNew Supervisors & First-Time Managers (individuals recently promoted to supervisory roles who need foundational skills and knowledge to manage teams effectively)\nSeasoned Supervisors (looking to refresh and update their skills)\nTeam Leaders\nHR Professionals\nHigh-potential employees\nEntrepreneurs\nSmall Business Owners\nCorporate Training Specialists\n\n\n\n\n\n\n\nCourse Name\nSupervisory Upskilling Program (S.U.P.E.R.)\n\n\nTraining Dates\nAugust 13\, 2026\n\n\nTraining Time\n9:00AM – 5:00PM\n\n\nTraining Venue\nMarco Polo Ortigas Manila\n\n\nCourse Fee\n\n\n\n\nStandard Rate\nPhp 15\,000\n\n\nEarly Bird Rate (Until July 30\, 2026)\nPhp 13\,500\n\n\nGroup of 4 Rate (Contact Us to Register)\nPhp 12\,750\n\n\n\n\n\n\nInclusive Of\n\n\n\n\nCourse Materials and Handouts\nCourse Certificates\nBuffet Lunch (if available\, otherwise plated) and AM/PM Snacks
URL:https://crossworks.ph/event/supervisory-upskilling-program-s-u-p-e-r-5/
LOCATION:Marco Polo Ortigas Manila\, Meralco Avenue\, Sapphire Rd\, Ortigas Center\,\, Pasig\, Metro Manila\, 1600\, Philippines
CATEGORIES:Face-to-Face
ATTACH;FMTTYPE=image/webp:https://crossworks.ph/wp-content/uploads/2024/05/CourseImage-EB-SUPER.webp
ORGANIZER;CN="Crossworks Training and Consulting Corp":MAILTO:info@crossworks.ph
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