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X-WR-CALDESC:Events for Crossworks - Project Management. Leadership. AI Trainings.
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TZID:Asia/Manila
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DTSTART:20250101T000000
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BEGIN:VEVENT
DTSTART;TZID=Asia/Manila:20261023T080000
DTEND;TZID=Asia/Manila:20261023T120000
DTSTAMP:20260723T053649Z
CREATED:20251023T170039Z
LAST-MODIFIED:20260723T053649Z
UID:10000336-1792742400-1792756800@crossworks.ph
SUMMARY:AI 101: Fundamentals of Artificial Intelligence Management Systems based on ISO 42001
DESCRIPTION:AI 101: Fundamentals of Artificial Intelligence Management Systems based on ISO 42001\n\n\nThis introductory course provides a foundational understanding of Artificial Intelligence (AI) and the principles of an Artificial Intelligence Management System (AIMS) based on the ISO 42001 standard. It explores the key concepts\, benefits\, and challenges of AI\, and how ISO 42001 provides a framework for organizations to responsibly and effectively manage their AI systems. This course is ideal for individuals seeking a general overview of AI governance and the role of ISO 42001. \nUpon completion of this course\, participants will be able to:\n\nDefine Artificial Intelligence (AI) and related key concepts.\nUnderstand the benefits and potential risks associated with AI systems.\nExplain the purpose and structure of ISO 42001: Artificial Intelligence Management System.\nIdentify the key principles and requirements of ISO 42001.\nRecognize the importance of ethical considerations and responsible AI development and deployment.\nUnderstand how an AIMS based on ISO 42001 can benefit an organization.\nDescribe the relationship between ISO 42001 and other relevant standards and regulations.\n\nCourse Outline:\nModule 1: Introduction to Artificial Intelligence \n\nWhat is Artificial Intelligence? Defining AI\, Machine Learning\, Deep Learning\, and other related terms\nBrief History and Evolution of AI\nThe Potential Benefits and Opportunities of AI\nThe Potential Risks and Challenges of AI (Bias\, Transparency\, Accountability\, etc.)\n\nModule 2: The Need for AI Governance and ISO 42001 \n\nThe Importance of Managing AI Effectively and Ethically\nChallenges in Governing AI Systems\nIntroduction to Management Systems and their Benefits\nOverview of ISO 42001: Purpose\, Scope\, and Structure\nThe Principles of an Artificial Intelligence Management System\nBenefits of Implementing an AIMS based on ISO 42001\nInteractive Exercise: Identifying AI risks and benefits in a given scenario\n\nModule 3: Key Concepts and Requirements of ISO 42001 \n\nUnderstanding the Context of the Organization in relation to AI\nLeadership and Commitment in AI Governance\nPlanning for the AIMS: Objectives\, Risk Assessment\, and Treatment\nSupport: Resources\, Competence\, Awareness\, Communication\, and Documented Information\nOperation: AI Development Lifecycle\, Data Management\, Validation and Verification\nPerformance Evaluation: Monitoring\, Measurement\, Analysis\, and Evaluation\nImprovement: Nonconformity and Corrective Action\, Continual Improvement\n\nModule 4: Responsible AI and the Way Forward \n\nEthical Considerations in AI Development and Deployment\nAddressing Bias\, Fairness\, and Transparency in AI\nAccountability and Responsibility in AI Systems\nThe Role of ISO 42001 in Promoting Responsible AI\nNext Steps for Learning More about ISO 42001\nFinal Q&A and Course Wrap-up\n\nCourse Duration\n\n4 – hours – Virtual Classroom\n\nTarget Audience:\n\nIndividuals with no prior in-depth knowledge of AI or management systems\nManagers and professionals interested in understanding the basics of AI governance and ethical considerations\nEmployees who will interact with or be affected by AI systems within their organization\nIndividuals considering further training in ISO 42001 implementation or auditing\n\n\n\n\n\n\n\nCourse Name\nAI 101: Fundamentals of Artificial Intelligence Management Systems based on ISO 42001\n\n\nTraining Dates\nOctober 23\, 2026\n\n\nTraining Time\n8:00AM – 12:00NN\n\n\nTraining Venue\nOnline via MSTEAMS (link to be provided after registration)\n\n\nCourse Fee\n\n\n\n\nStandard Rate\nPhp 10\,000\n\n\nEarly Bird Rate (Until October 9\, 2026)\nPhp 9\,000\n\n\nGroup of 4 Rate (Contact Us to Register)\nPhp 8\,500\n\n\n\n\n\n\nInclusive Of\n\n\n\n\nSoft copy of Course Materials and Handouts\nSoft copy of Course Certificates
URL:https://crossworks.ph/event/ai-101-fundamentals-of-artificial-intelligence-management-systems-based-on-iso-42001-3/
LOCATION:Online
CATEGORIES:Online
ATTACH;FMTTYPE=image/png:https://crossworks.ph/wp-content/uploads/2025/10/CourseImage-OC-AI101.png
ORGANIZER;CN="Crossworks Training and Consulting Corp":MAILTO:info@crossworks.ph
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BEGIN:VEVENT
DTSTART;TZID=Asia/Manila:20261023T090000
DTEND;TZID=Asia/Manila:20261023T170000
DTSTAMP:20260923T034823Z
CREATED:20251024T103559Z
LAST-MODIFIED:20260923T034823Z
UID:10000359-1792746000-1792774800@crossworks.ph
SUMMARY:REBOUND: Service Recovery & Complaint Management Excellence
DESCRIPTION:REBOUND\n\n\nService Recovery & Complaint Management Excellence\nCustomers remember how you made things right more than the mistake itself. In today’s competitive market\, service failures happen — but a company’s ability to recover with empathy and speed sets it apart. Effective complaint handling turns frustration into loyalty\, reduces churn\, and protects brand reputation. \nThe REBOUND program equips participants to handle complaints with calm confidence\, apply a structured recovery process\, and rebuild trust through empathy and action. \nAt the end of this course\, participants should be able to:\n\nUnderstand the emotional journey of dissatisfied customers and the Service Recovery Paradox.\nApply a structured 4-step complaint handling process (Acknowledge → Clarify → Resolve → Follow-up).\nDemonstrate empathy\, active listening\, and positive language to calm and reassure upset customers.\nTake ownership and follow through to restore confidence and prevent repeat issues.\n\nCourse Outline\n\nWelcome and Introduction\nObjectives and Overview\nReminders and House Rules\nCustomer Mindset & Emotions – The Complaint Journey\, Service Recovery Paradox\nCommunication Skills for Recovery – Active Listening & Empathy\, Positive Language\, De-escalation\nStructured Service Recovery – 4-Step Recovery Model\, Scripting Practice\nTurning Complaints Into Retention Opportunities\nService Standards & Personal Commitment – Defining What Good Looks Like\, Personal Service Pledge\nSummary and Wrap-Up – Recap\, Key Takeaways\, Action Plan\n\nCourse Duration\n\n1 day – face-to-face\n\nDelivery Methodologies\n\nPlenary Discussions\nLecture / Slide Presentation\nGroup or Pair Activities\nIndividual Reflection\nRole-Play Simulations & Debriefs\nPeer Feedback\nIcebreakers / Energizers / Games\n\nThis course is recommended for:\nFrontliners\, Staff\, Supervisors\, Managers\, and anyone who handles customer complaints face-to-face\, online\, or via phone and wants to strengthen service recovery skills. \n\n\n\n\n\n\nCourse Name\nREBOUND: Service Recovery & Complaint Management Excellence\n\n\nTraining Dates\nOctober 23\, 2026\n\n\nTraining Time\n9:00AM – 5:00PM\n\n\nTraining Venue\nMarco Polo Ortigas Manila\n\n\nCourse Fee\n\n\n\n\nStandard Rate\nPhp 15\,000\n\n\nEarly Bird Rate (Until October 9\, 2026)\nPhp 13\,500\n\n\nGroup of 4 Rate (Contact Us to Register)\nPhp 12\,750\n\n\n\n\n\n\nInclusive Of\n\n\n\n\nCourse Materials and Handouts\nCourse Certificates\nBuffet Lunch (if available\, otherwise plated) and AM/PM Snacks
URL:https://crossworks.ph/event/rebound-service-recovery-complaint-management-excellence-3/
LOCATION:Marco Polo Ortigas Manila\, Meralco Avenue\, Sapphire Rd\, Ortigas Center\,\, Pasig\, Metro Manila\, 1600\, Philippines
CATEGORIES:Face-to-Face
ATTACH;FMTTYPE=image/png:https://crossworks.ph/wp-content/uploads/2025/10/CourseImage-EB-REB.png
ORGANIZER;CN="Crossworks Training and Consulting Corp":MAILTO:info@crossworks.ph
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Manila:20261026T080000
DTEND;TZID=Asia/Manila:20261028T120000
DTSTAMP:20260723T053615Z
CREATED:20251023T152046Z
LAST-MODIFIED:20260723T053615Z
UID:10000332-1793001600-1793188800@crossworks.ph
SUMMARY:PECB ISO/IEC 42001 Lead Implementer
DESCRIPTION:PECB ISO/IEC 42001 Lead Implementer\n\n\n \n  \nArtificial intelligence (AI) is becoming a driving force in today’s technology landscape. Its application has spanned across numerous sectors. Its rapid expansion brought unique challenges and considerations that demand specific expertise to ensure its effective implementation and responsible management. The PECB ISO/IEC 42001 Lead Implementer training course is your gateway to mastering the practical implementation and responsible management of AI management system. \nThe PECB ISO/IEC 42001 Lead Implementer training course is designed to prepare you to implement AI management system in accordance with ISO/IEC 42001. It provides you with the necessary competencies to effectively translate AI strategies into actionable solutions. It aims to provide a comprehensive understanding of AI implementation best practices and a framework for its successful integration within organizations\, equipping you with the hands-on expertise to drive AIMS implementation projects. \nAfter successfully completing the course and passing the exam\, you can apply for the “PECB Certified ISO/IEC 42001 Lead Implementer” credential that demonstrates your ability to effectively implement AI strategies. \nAt the end of this course\, participants should be able to:\n\nExplain the fundamental concepts and principles of an AIMS based on ISO/IEC 42001\nInterpret the ISO/IEC 42001 requirements for an AIMS from the perspective of an implementer\nInitiate and plan the implementation of an AIMS based on ISO/IEC 42001 by utilizing PECB’s IMS2 Methodology and other best practices\nSupport an organization in operating\, maintaining\, and continually improving an AIMS based on ISO/IEC 42001\nPrepare an organization to undergo a third party certification audit\n\nCourse Outline\nDay 1: Introduction to ISO/IEC 42001 and the initiation of an AIMS implementation \nDay 2: Planning the implementation of an AIMS \nDay 3: Implementation of an AIMS \nDay 4: AIMS monitoring\, continual improvement\, and preparation for the certification audit \nDay 5: Certification exam \nCourse Duration\n5 half-days (with offline work) – Online Classroom \nTarget Audience\n\nProfessionals responsible for overseeing and managing AI projects\nConsultants advising on AI implementation strategies\nExpert advisors and specialists aiming to master the practical implementation of AIMS in accordance with ISO/IEC 42001\nIndividuals tasked with ensuring that AI projects adhere to AI requirements within an organization\nMembers of AIMS implementation teams involved in the implementation of AI systems\nExecutives and managers seeking to make informed decisions regarding AI implementation and its alignment with ISO/IEC 42001\n\n\nCrossworks Training and Consulting Corporation is a partner of the Professional Evaluation and Certification Board based in Canada. We conduct official trainings and proctor certification exams that are recognized and well regarded by industries globally.\n \n\n\n\n\n\nCourse Name\nPECB ISO/IEC 42001 Lead Implementer\n\n\nTraining Dates\nOctober 26-30\, 2026\n\n\nTraining Time\n8:00AM – 12:00NN\n\n\nTraining Venue\nOnline via MSTEAMS (link to be provided after registration)\n\n\nCourse Fee\n\n\n\n\nStandard Rate\nPhp 50\,000\n\n\nEarly Bird Rate (Until October 12\, 2026)\nPhp 47\,500\n\n\nGroup of 4 Rate (Contact Us to Register)\nPhp 45\,000\n\n\n\n\n\n\nInclusive Of\n\n\n\n\nSoft copy of Course Materials and Handouts\nSoft copy of Course Certificates\nCertification Exam Voucher
URL:https://crossworks.ph/event/pecb-iso-iec-42001-lead-implementer-4/
LOCATION:Online
CATEGORIES:Online
ATTACH;FMTTYPE=image/png:https://crossworks.ph/wp-content/uploads/2025/10/CourseImage-OC-AILI.png
ORGANIZER;CN="Crossworks Training and Consulting Corp":MAILTO:info@crossworks.ph
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Manila:20261030T090000
DTEND;TZID=Asia/Manila:20261030T170000
DTSTAMP:20260826T033112Z
CREATED:20260826T033112Z
LAST-MODIFIED:20260826T033112Z
UID:10000371-1793350800-1793379600@crossworks.ph
SUMMARY:Fundamentals of Artificial Intelligence for Workplace Productivity
DESCRIPTION:Fundamentals of Artificial Intelligence for Workplace Productivity\n\n\nArtificial Intelligence is rapidly transforming the modern workplace\, but many employees still struggle with understanding what AI truly is\, how to use it effectively\, and how to apply it responsibly in daily work. This highly practical one-day training program equips office personnel with the foundational knowledge and hands-on skills needed to use AI tools productively\, ethically\, and confidently. \nParticipants will learn how AI works in simple business terms\, explore common misconceptions about AI\, and practice using AI tools to improve communication\, research\, analysis\, planning\, brainstorming\, and content creation. Approximately 70% of the program is hands-on\, with guided exercises that are AI-tool agnostic and can be completed using free versions of widely available AI platforms. \nAt the end of this course\, participants should be able to\n\nExplain what Artificial Intelligence is in simple workplace terms\nDifferentiate between AI realities and common misconceptions\nIdentify practical workplace applications of AI\nWrite clear and effective prompts to generate better AI outputs\nUse AI tools to improve productivity in communication\, planning\, analysis\, and content creation\nEvaluate AI-generated outputs critically for accuracy and quality\nApply ethical and responsible AI practices in the workplace\nCreate a simple personal action plan for integrating AI into daily work\n\nCourse Outline\n\nModule 1 — Understanding AI and Dispelling Misconceptions\n\nWhat is AI\nCommon AI Misconceptions\nStrengths and Limitations of AI\nWorkplace Applications of AI\nActivity – AI or Human?\n\n\nModule 2 — Foundations of Effective AI Usage\n\nFundamentals of Prompting\nCLEAR Prompt Framework\nPrompting Demonstration\n\n\nHands-On Lab 1 – Prompting Fundamentals\n\nExercise 1 – Improving Bad Prompts\nExercise 2 – AI Conversation Technique\nExercise 3 – Prompt Relay Challenge\n\n\nHands-On Lab 2 – AI for Everyday Office Productivity\n\nExercise 4 – Email and Communication Productivity\nExercise 5 – Meeting and Documentation Support\nExercise 6 – Brainstorming and Idea Generation\nExercise 7 – Planning and Organization\n\n\nHands-On Lab 3 – AI for Communications\, Research\, and Analysis\n\nExercise 8 – Research Assistant Simulation\nExercise 9 – Data Interpretation Practice\nExercise 10 – Presentation and Content Support\n\n\nModule 3 — Ethical and Responsible Use of AI\n\nEthical Use of AI\nData Privacy and Confidentiality\nAI Bias and Inaccuracies\nOrganizational Guidelines\nActivity – Is this safe to upload?\n\n\nCapstone Activity – apply all learning into an integrated simulation\n\nCourse Duration\n\n1 day – face to face\n\nDelivery Methodologies\n\nLecture\nHands-On Lab Exercises\n\nThis course is recommended for\n\nOffice Personnel from any department who want to leverage Artificial Intelligence for their work\n\nCourse Requirements\n\nParticipants should have a laptop with internet access and an AI Tool Installed (e.g.\, ChatGPT\, Google Gemini\, Microsoft Copilot\, Claude\, etc.).\n\n  \n\n\n\n\n\nCourse Name\nFundamentals of Artificial Intelligence for Workplace Productivity\n\n\nTraining Dates\nOctober 30\, 2026\n\n\nTraining Time\n9:00AM – 5:00PM\n\n\nTraining Venue\nMarco Polo Ortigas Manila\n\n\nCourse Fee\n\n\n\n\nStandard Rate\nPhp 15\,000\n\n\nEarly Bird Rate (Until October 15\, 2026)\nPhp 13\,500\n\n\nGroup of 4 Rate (Contact Us to Register)\nPhp 12\,750\n\n\n\n\n\n\nInclusive Of\n\n\n\n\nCourse Materials and Handouts\nCourse Certificates\nBuffet Lunch (if available\, otherwise plated) and AM/PM Snacks
URL:https://crossworks.ph/event/fundamentals-of-artificial-intelligence-for-workplace-productivity/
LOCATION:Marco Polo Ortigas Manila\, Meralco Avenue\, Sapphire Rd\, Ortigas Center\,\, Pasig\, Metro Manila\, 1600\, Philippines
CATEGORIES:Face-to-Face
ATTACH;FMTTYPE=image/png:https://crossworks.ph/wp-content/uploads/2026/08/CourseImage-EB-FAI.png
ORGANIZER;CN="Crossworks Training and Consulting Corp":MAILTO:info@crossworks.ph
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