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PRODID:-//Crossworks - Project Management. Leadership. Design Thinking Trainings. - ECPv6.16.3//NONSGML v1.0//EN
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X-ORIGINAL-URL:https://crossworks.ph
X-WR-CALDESC:Events for Crossworks - Project Management. Leadership. Design Thinking Trainings.
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TZID:Asia/Manila
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DTSTART:20250101T000000
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DTSTART;TZID=Asia/Manila:20260717T090000
DTEND;TZID=Asia/Manila:20260717T170000
DTSTAMP:20260609T094410
CREATED:20251024T034246Z
LAST-MODIFIED:20260105T071749Z
UID:10000347-1784278800-1784307600@crossworks.ph
SUMMARY:Thrive: Emotional Intelligence & Resilience in Service Leadership
DESCRIPTION:Thrive\n\n\nEmotional Intelligence & Resilience in Service Leadership\nThe modern workplace is fast-paced and unpredictable. Employees and leaders alike face stress\, high customer expectations\, and constant change. Emotional Intelligence (EQ) and resilience have become non-negotiable soft skills for thriving in such environments — especially for those in service and leadership roles. \nTHRIVE helps participants understand and manage emotions\, strengthen empathy\, and build resilience to stay effective and positive under pressure. Leaders also learn how to create psychologically safe\, high-performing teams. \nAt the end of this course\, participants should be able to:\n\nIncrease self-awareness and recognize emotional triggers.\nRegulate emotions to respond constructively under stress.\nDemonstrate empathy to improve service and collaboration.\nBuild resilience and mental agility to recover quickly from setbacks.\nFoster a culture of psychological safety and emotional intelligence within teams (for leaders).\n\nCourse Outline\n\nWelcome and Introduction\nObjectives and Overview\nReminders and House Rules\nUnderstanding Emotional Intelligence – 5 Domains of EQ\, Self-Assessment\nSelf-Awareness & Emotional Triggers – Identifying Stress Signals\, Mindset Shifts\nSelf-Regulation & Resilience Tools – Managing Stress\, Building Bounce-Back Ability\nEmpathy in Action – Reading Emotions\, Practical Empathetic Communication\nLeaders’ Corner – Psychological Safety\, Coaching Emotional Awareness\nSummary and Wrap-Up – Recap\, Key Takeaways\, Action Plan\n\nCourse Duration\n\n1 day – face-to-face\n\nDelivery Methodologies\n\nPlenary Discussions\nLecture / Slide Presentation\nGroup or Pair Activities\nIndividual Reflection\nRole-Play Simulations & Debriefs\nPeer Feedback\nIcebreakers / Energizers / Games\n\nThis course is recommended for:\nStaff\, Supervisors\, and Managers who need to build self-mastery\, emotional agility\, and resilience to handle stress\, lead with empathy\, and sustain high-quality service. \n\n\n\n\n\n\nCourse Name\nTHRIVE: Emotional Intelligence & Resilience in Service Leadership\n\n\nTraining Dates\nJuly 17\, 2026\n\n\nTraining Time\n9:00AM – 5:00PM\n\n\nTraining Venue\nMarco Polo Ortigas Manila\n\n\nCourse Fee\n\n\n\n\nStandard Rate\nPhp 15\,000\n\n\nEarly Bird Rate (Until July 3\, 2026)\nPhp 13\,500\n\n\nGroup of 4 Rate (Contact Us to Register)\nPhp 12\,750\n\n\n\n\n\n\nInclusive Of\n\n\n\n\nCourse Materials and Handouts\nCourse Certificates\nBuffet Lunch (if available\, otherwise plated) and AM/PM Snacks
URL:https://crossworks.ph/event/thrive-emotional-intelligence-resilience-in-service-leadership-2/
LOCATION:Marco Polo Ortigas Manila\, Meralco Avenue\, Sapphire Rd\, Ortigas Center\,\, Pasig\, Metro Manila\, 1600\, Philippines
CATEGORIES:Face-to-Face
ATTACH;FMTTYPE=image/png:https://crossworks.ph/wp-content/uploads/2025/10/CourseImage-EB-THR.png
ORGANIZER;CN="Crossworks Training and Consulting Corp":MAILTO:info@crossworks.ph
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BEGIN:VEVENT
DTSTART;TZID=Asia/Manila:20260729T090000
DTEND;TZID=Asia/Manila:20260729T170000
DTSTAMP:20260609T094410
CREATED:20251024T095311Z
LAST-MODIFIED:20260105T075135Z
UID:10000353-1785315600-1785344400@crossworks.ph
SUMMARY:Work Attitude and Values Enhancement (W.A.V.E.)
DESCRIPTION:Work Attitude and Values Enhancement (W.A.V.E.)\n\n\nEmployees possessing a positive work attitude and demonstrating strong values are crucial to an employer’s success. It is imperative for a company to enable its workforce to be better\, not only at work\, but also in their personal lives. \nThe W.A.V.E. (Work Attitude and Values Enhancement) course aims to guide participants through their corporate journey by helping them develop their personal mission-vision and realizing what their life goals are. Understanding themselves prepares them to align their goals alongside the company’s\, while emphasizing the need for resiliency to consistently stand by one’s personal values & principles during times of change. \nIn the end\, participants revisit their work outlook & perspective and decide to either renew their resolve to strengthen these or to become better by making a commitment to change and improve themselves further. \nAt the end of this course\, participants should be able to:\n\nExplain the different personality tests used to understand behavior\nCreate and explain personal mission and vision statements\nEnumerate the Values that employers look for in the workforce\nExplain the ways how to improve and manage performance\nDemonstrate how S.M.A.R.T. goal-setting is done\n\nCourse Outline\n\nWelcome and Introduction\n\nObjectives and Overview\nReminders and House Rules\n\n\nKnow Others\, Know Yourself (Awareness)\n\nPersonality Styles\n\nThe 4 Temperaments Theory\nD.I.S.C. Personality Traits\nMyers–Briggs Type Indicator\n\n\n\n\nMission-Vision-Values Statements\nAttitude and Work Environment\n\nLet’s S.W.O.T. It Out\nYour Own S.W.O.T. Analysis\n\n\nCompatibility: Is It A Match?\n\nMaslow’s Hierarchy of Needs\nHerzberg’s Factors on Dissatisfiers & Motivation\n\n\nValues and Priorities\n\nTop Values That Employers Look For Managing Performance\n\nTime Management & Prioritization\nProactivity & Results Orientation\nContinuous Improvement & Innovation\nCustomer Service Mindset & Empathy\n\n\nMaking it S.M.A.R.T. (Goal-Setting)\n\n\nYou and Resiliency\n\nBeing Resilient\nTips for Bouncing Back: Stress Management\n\n\nSUMMARY and WRAP-UP\n\nRecap and Key Take-Aways\n\n\n\nCourse Duration\n\n1 day – face to face\n\nDelivery Methodologies\n\nLecture and Discussion\nActivity\n\nThis course is recommended for\n\nFrontliners\, Staff\, Supervisors\, Managers\, and Executives who would like to know how to improve their individual productivity and increase their positive contributions within the organization\, while striking a harmonious balance with their personal goals and values.\n\n\n\n\n\n\n\nCourse Name\nWork Attitude and Values Enhancement (W.A.V.E.)\n\n\nTraining Dates\nJuly 29\, 2026\n\n\nTraining Time\n9:00AM – 5:00PM\n\n\nTraining Venue\nMarco Polo Ortigas Manila\n\n\nCourse Fee\n\n\n\n\nStandard Rate\nPhp 15\,000\n\n\nEarly Bird Rate (Until July 15\, 2026)\nPhp 13\,500\n\n\nGroup of 4 Rate (Contact Us to Register)\nPhp 12\,750\n\n\n\n\n\n\nInclusive Of\n\n\n\n\nCourse Materials and Handouts\nCourse Certificates\nBuffet Lunch and AM/PM Snacks
URL:https://crossworks.ph/event/work-attitude-and-values-enhancement-w-a-v-e-4/
LOCATION:Marco Polo Ortigas Manila\, Meralco Avenue\, Sapphire Rd\, Ortigas Center\,\, Pasig\, Metro Manila\, 1600\, Philippines
CATEGORIES:Face-to-Face
ATTACH;FMTTYPE=image/png:https://crossworks.ph/wp-content/uploads/2023/04/CourseImage-EB-WAVE.png
ORGANIZER;CN="Crossworks Training and Consulting Corp":MAILTO:info@crossworks.ph
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