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PRODID:-//Crossworks - Project Management. Leadership. Design Thinking Trainings. - ECPv6.16.5//NONSGML v1.0//EN
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X-WR-CALNAME:Crossworks - Project Management. Leadership. Design Thinking Trainings.
X-ORIGINAL-URL:https://crossworks.ph
X-WR-CALDESC:Events for Crossworks - Project Management. Leadership. Design Thinking Trainings.
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DTSTART:20250101T000000
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BEGIN:VEVENT
DTSTART;TZID=Asia/Manila:20260717T090000
DTEND;TZID=Asia/Manila:20260717T170000
DTSTAMP:20260105T071749Z
CREATED:20251024T034246Z
LAST-MODIFIED:20260105T071749Z
UID:10000347-1784278800-1784307600@crossworks.ph
SUMMARY:Thrive: Emotional Intelligence & Resilience in Service Leadership
DESCRIPTION:Thrive\n\n\nEmotional Intelligence & Resilience in Service Leadership\nThe modern workplace is fast-paced and unpredictable. Employees and leaders alike face stress\, high customer expectations\, and constant change. Emotional Intelligence (EQ) and resilience have become non-negotiable soft skills for thriving in such environments — especially for those in service and leadership roles. \nTHRIVE helps participants understand and manage emotions\, strengthen empathy\, and build resilience to stay effective and positive under pressure. Leaders also learn how to create psychologically safe\, high-performing teams. \nAt the end of this course\, participants should be able to:\n\nIncrease self-awareness and recognize emotional triggers.\nRegulate emotions to respond constructively under stress.\nDemonstrate empathy to improve service and collaboration.\nBuild resilience and mental agility to recover quickly from setbacks.\nFoster a culture of psychological safety and emotional intelligence within teams (for leaders).\n\nCourse Outline\n\nWelcome and Introduction\nObjectives and Overview\nReminders and House Rules\nUnderstanding Emotional Intelligence – 5 Domains of EQ\, Self-Assessment\nSelf-Awareness & Emotional Triggers – Identifying Stress Signals\, Mindset Shifts\nSelf-Regulation & Resilience Tools – Managing Stress\, Building Bounce-Back Ability\nEmpathy in Action – Reading Emotions\, Practical Empathetic Communication\nLeaders’ Corner – Psychological Safety\, Coaching Emotional Awareness\nSummary and Wrap-Up – Recap\, Key Takeaways\, Action Plan\n\nCourse Duration\n\n1 day – face-to-face\n\nDelivery Methodologies\n\nPlenary Discussions\nLecture / Slide Presentation\nGroup or Pair Activities\nIndividual Reflection\nRole-Play Simulations & Debriefs\nPeer Feedback\nIcebreakers / Energizers / Games\n\nThis course is recommended for:\nStaff\, Supervisors\, and Managers who need to build self-mastery\, emotional agility\, and resilience to handle stress\, lead with empathy\, and sustain high-quality service. \n\n\n\n\n\n\nCourse Name\nTHRIVE: Emotional Intelligence & Resilience in Service Leadership\n\n\nTraining Dates\nJuly 17\, 2026\n\n\nTraining Time\n9:00AM – 5:00PM\n\n\nTraining Venue\nMarco Polo Ortigas Manila\n\n\nCourse Fee\n\n\n\n\nStandard Rate\nPhp 15\,000\n\n\nEarly Bird Rate (Until July 3\, 2026)\nPhp 13\,500\n\n\nGroup of 4 Rate (Contact Us to Register)\nPhp 12\,750\n\n\n\n\n\n\nInclusive Of\n\n\n\n\nCourse Materials and Handouts\nCourse Certificates\nBuffet Lunch (if available\, otherwise plated) and AM/PM Snacks
URL:https://crossworks.ph/event/thrive-emotional-intelligence-resilience-in-service-leadership-2/
LOCATION:Marco Polo Ortigas Manila\, Meralco Avenue\, Sapphire Rd\, Ortigas Center\,\, Pasig\, Metro Manila\, 1600\, Philippines
CATEGORIES:Face-to-Face
ATTACH;FMTTYPE=image/png:https://crossworks.ph/wp-content/uploads/2025/10/CourseImage-EB-THR.png
ORGANIZER;CN="Crossworks Training and Consulting Corp":MAILTO:info@crossworks.ph
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Manila:20260805T090000
DTEND;TZID=Asia/Manila:20260805T170000
DTSTAMP:20260105T074701Z
CREATED:20251024T103131Z
LAST-MODIFIED:20260105T074701Z
UID:10000358-1785920400-1785949200@crossworks.ph
SUMMARY:REBOUND: Service Recovery & Complaint Management Excellence
DESCRIPTION:REBOUND\n\n\nService Recovery & Complaint Management Excellence\nCustomers remember how you made things right more than the mistake itself. In today’s competitive market\, service failures happen — but a company’s ability to recover with empathy and speed sets it apart. Effective complaint handling turns frustration into loyalty\, reduces churn\, and protects brand reputation. \nThe REBOUND program equips participants to handle complaints with calm confidence\, apply a structured recovery process\, and rebuild trust through empathy and action. \nAt the end of this course\, participants should be able to:\n\nUnderstand the emotional journey of dissatisfied customers and the Service Recovery Paradox.\nApply a structured 4-step complaint handling process (Acknowledge → Clarify → Resolve → Follow-up).\nDemonstrate empathy\, active listening\, and positive language to calm and reassure upset customers.\nTake ownership and follow through to restore confidence and prevent repeat issues.\n\nCourse Outline\n\nWelcome and Introduction\nObjectives and Overview\nReminders and House Rules\nCustomer Mindset & Emotions – The Complaint Journey\, Service Recovery Paradox\nCommunication Skills for Recovery – Active Listening & Empathy\, Positive Language\, De-escalation\nStructured Service Recovery – 4-Step Recovery Model\, Scripting Practice\nTurning Complaints Into Retention Opportunities\nService Standards & Personal Commitment – Defining What Good Looks Like\, Personal Service Pledge\nSummary and Wrap-Up – Recap\, Key Takeaways\, Action Plan\n\nCourse Duration\n\n1 day – face-to-face\n\nDelivery Methodologies\n\nPlenary Discussions\nLecture / Slide Presentation\nGroup or Pair Activities\nIndividual Reflection\nRole-Play Simulations & Debriefs\nPeer Feedback\nIcebreakers / Energizers / Games\n\nThis course is recommended for:\nFrontliners\, Staff\, Supervisors\, Managers\, and anyone who handles customer complaints face-to-face\, online\, or via phone and wants to strengthen service recovery skills. \n\n\n\n\n\n\nCourse Name\nREBOUND: Service Recovery & Complaint Management Excellence\n\n\nTraining Dates\nAugust 5\, 2026\n\n\nTraining Time\n9:00AM – 5:00PM\n\n\nTraining Venue\nMarco Polo Ortigas Manila\n\n\nCourse Fee\n\n\n\n\nStandard Rate\nPhp 15\,000\n\n\nEarly Bird Rate (Until July 22\, 2026)\nPhp 13\,500\n\n\nGroup of 4 Rate (Contact Us to Register)\nPhp 12\,750\n\n\n\n\n\n\nInclusive Of\n\n\n\n\nCourse Materials and Handouts\nCourse Certificates\nBuffet Lunch (if available\, otherwise plated) and AM/PM Snacks
URL:https://crossworks.ph/event/rebound-service-recovery-complaint-management-excellence-2/
LOCATION:Marco Polo Ortigas Manila\, Meralco Avenue\, Sapphire Rd\, Ortigas Center\,\, Pasig\, Metro Manila\, 1600\, Philippines
CATEGORIES:Face-to-Face
ATTACH;FMTTYPE=image/png:https://crossworks.ph/wp-content/uploads/2025/10/CourseImage-EB-REB.png
ORGANIZER;CN="Crossworks Training and Consulting Corp":MAILTO:info@crossworks.ph
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Manila:20260903T090000
DTEND;TZID=Asia/Manila:20260903T170000
DTSTAMP:20260105T074023Z
CREATED:20251024T112701Z
LAST-MODIFIED:20260105T074023Z
UID:10000366-1788426000-1788454800@crossworks.ph
SUMMARY:CORE: Personal Effectiveness & Self-Leadership at Work
DESCRIPTION:CORE: Personal Effectiveness & Self-Leadership at Work\n\n\nIn today’s demanding workplace\, technical skills alone aren’t enough. Professionals need clarity\, discipline\, and the right mindset to stay productive\, adapt to change\, and deliver meaningful results. Personal effectiveness is about taking ownership — of time\, energy\, mindset\, and impact — so you can thrive at work and in life. \nThe CORE program helps participants become more intentional\, organized\, and resilient. They will clarify priorities\, master self-management tools\, and cultivate a proactive\, values-driven approach to their daily work. \nAt the end of this course\, participants should be able to:\n\nDefine what personal effectiveness means in today’s workplace.\nAssess their current habits and identify personal productivity blockers.\nApply practical tools for prioritization\, time & energy management.\nDemonstrate proactive behavior and accountability to meet goals.\nAlign personal values and strengths with organizational objectives.\n\nCourse Outline\n\nWelcome and Introduction\nObjectives and Overview\nReminders and House Rules\nUnderstanding Personal Effectiveness – Self-Leadership: Mindset vs. Skillset\, The 3 Dimensions: Clarity\, Discipline\, Resilience\nClarity & Goal-Setting – SMART Goals\, Values & Strengths Alignment\, The Focus Funnel\nManaging Time & Energy – Planning vs. Reacting\, Energy Management & Micro-Recovery\, Overcoming Procrastination\nProactivity & Accountability – Victim to Owner Mindset\, Influencing What You Can Control\, Building Habits That Stick\nApplication & Action Plan – Key Changes Commitment\nSummary and Wrap-Up – Recap\, Key Takeaways\, Action Plan\n\nCourse Duration\n\n1 day – face-to-face\n\nDelivery Methodologies\n\nPlenary Discussions\nLecture / Slide Presentation\nSelf-Assessments & Reflections\nGroup or Pair Activities\nPeer Feedback\nIcebreakers / Energizers / Games\n\nThis course is recommended for:\nEmployees\, professionals\, supervisors\, and managers who want to improve productivity\, manage priorities effectively\, and take ownership of their personal growth and work impact. \n\n\n\n\n\n\nCourse Name\nCORE: Personal Effectiveness and Self-Leadership at Work\n\n\nTraining Dates\nSeptember 3\, 2026\n\n\nTraining Time\n9:00AM – 5:00PM\n\n\nTraining Venue\nMarco Polo Ortigas Manila\n\n\nCourse Fee\n\n\n\n\nStandard Rate\nPhp 15\,000\n\n\nEarly Bird Rate (Until August 20\, 2026)\nPhp 13\,500\n\n\nGroup of 4 Rate (Contact Us to Register)\nPhp 12\,750\n\n\n\n\n\n\nInclusive Of\n\n\n\n\nCourse Materials and Handouts\nCourse Certificates\nBuffet Lunch (if available\, otherwise plated) and AM/PM Snacks
URL:https://crossworks.ph/event/core-personal-effectiveness-self-leadership-at-work-2/
LOCATION:Marco Polo Ortigas Manila\, Meralco Avenue\, Sapphire Rd\, Ortigas Center\,\, Pasig\, Metro Manila\, 1600\, Philippines
CATEGORIES:Face-to-Face
ATTACH;FMTTYPE=image/png:https://crossworks.ph/wp-content/uploads/2025/10/CourseImage-EB-CORE.png
ORGANIZER;CN="Crossworks Training and Consulting Corp":MAILTO:info@crossworks.ph
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Manila:20260916T090000
DTEND;TZID=Asia/Manila:20260916T170000
DTSTAMP:20260105T071200Z
CREATED:20251024T105052Z
LAST-MODIFIED:20260105T071200Z
UID:10000362-1789549200-1789578000@crossworks.ph
SUMMARY:IMPACT: Influential Communication & Negotiation in Customer Interactions
DESCRIPTION:IMPACT: Influential Communication & Negotiation in Customer Interactions\nGreat customer experiences aren’t just about solving problems — they’re about shaping conversations. Employees who know how to communicate with influence can calm tensions\, secure buy-in\, and negotiate solutions that satisfy both the customer and the business. \nIMPACT equips participants to speak with clarity and confidence\, adapt to different personalities\, and use ethical persuasion and negotiation strategies. \nAt the end of this course\, participants should be able to:\n\nFrame messages clearly and adapt communication style to different customers or stakeholders.\nUse persuasion principles (trust\, credibility\, reciprocity\, social proof) to influence decisions ethically.\nHandle objections with confidence and empathy.\nApply basic negotiation techniques to reach win–win solutions while maintaining relationships.\n\nCourse Outline\n\nWelcome and Introduction\nObjectives and Overview\nReminders and House Rules\nInfluence Foundations – What Influence Is (and Isn’t)\, Credibility & Trust\nUnderstanding Others – Quick Stakeholder Profiling (DISC Lens)\nFraming & Persuasion Tools – Storytelling\, Reciprocity\, Social Proof\, Positive Framing\nNegotiation Made Simple – BATNA\, Win–Win Thinking\, Trade-Offs\nPractical Application – Role-Plays\, Feedback\nSummary and Wrap-Up – Recap\, Key Takeaways\, Action Plan\n\nCourse Duration\n\n1 day – face-to-face\n\nDelivery Methodologies\n\nPlenary Discussions\nLecture / Slide Presentation\nGroup or Pair Activities\nIndividual Reflection\nRole-Play Simulations & Debriefs\nPeer Feedback\nIcebreakers / Energizers / Games\n\nThis course is recommended for:\nFrontliners\, Sales & Service Teams\, Supervisors\, Managers\, and anyone who needs to influence\, negotiate\, or persuade in customer or internal interactions. \n\n\n\n\n\nCourse Name\nIMPACT: Influential Communication & Negotiation in Customer Interactions\n\n\nTraining Dates\nSeptember 16\, 2026\n\n\nTraining Time\n9:00AM – 5:00PM\n\n\nTraining Venue\nMarco Polo Ortigas Manila\n\n\nCourse Fee\n\n\n\n\nStandard Rate\nPhp 15\,000\n\n\nEarly Bird Rate (Until Sept 2\, 2026)\nPhp 13\,500\n\n\nGroup of 4 Rate (Contact Us to Register)\nPhp 12\,750\n\n\n\n\n\n\nInclusive Of\n\n\n\n\nCourse Materials and Handouts\nCourse Certificates\nBuffet Lunch (if available\, otherwise plated) and AM/PM Snacks
URL:https://crossworks.ph/event/impact-influential-communication-negotiation-in-customer-interactions-3/
LOCATION:Marco Polo Ortigas Manila\, Meralco Avenue\, Sapphire Rd\, Ortigas Center\,\, Pasig\, Metro Manila\, 1600\, Philippines
CATEGORIES:Face-to-Face
ATTACH;FMTTYPE=image/png:https://crossworks.ph/wp-content/uploads/2025/10/CourseImage-EB-IMP.png
ORGANIZER;CN="Crossworks Training and Consulting Corp":MAILTO:info@crossworks.ph
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Manila:20261008T090000
DTEND;TZID=Asia/Manila:20261008T170000
DTSTAMP:20260105T071716Z
CREATED:20251024T042939Z
LAST-MODIFIED:20260105T071716Z
UID:10000348-1791450000-1791478800@crossworks.ph
SUMMARY:Thrive: Emotional Intelligence & Resilience in Service Leadership
DESCRIPTION:Thrive\n\n\nEmotional Intelligence & Resilience in Service Leadership\nThe modern workplace is fast-paced and unpredictable. Employees and leaders alike face stress\, high customer expectations\, and constant change. Emotional Intelligence (EQ) and resilience have become non-negotiable soft skills for thriving in such environments — especially for those in service and leadership roles. \nTHRIVE helps participants understand and manage emotions\, strengthen empathy\, and build resilience to stay effective and positive under pressure. Leaders also learn how to create psychologically safe\, high-performing teams. \nAt the end of this course\, participants should be able to:\n\nIncrease self-awareness and recognize emotional triggers.\nRegulate emotions to respond constructively under stress.\nDemonstrate empathy to improve service and collaboration.\nBuild resilience and mental agility to recover quickly from setbacks.\nFoster a culture of psychological safety and emotional intelligence within teams (for leaders).\n\nCourse Outline\n\nWelcome and Introduction\nObjectives and Overview\nReminders and House Rules\nUnderstanding Emotional Intelligence – 5 Domains of EQ\, Self-Assessment\nSelf-Awareness & Emotional Triggers – Identifying Stress Signals\, Mindset Shifts\nSelf-Regulation & Resilience Tools – Managing Stress\, Building Bounce-Back Ability\nEmpathy in Action – Reading Emotions\, Practical Empathetic Communication\nLeaders’ Corner – Psychological Safety\, Coaching Emotional Awareness\nSummary and Wrap-Up – Recap\, Key Takeaways\, Action Plan\n\nCourse Duration\n\n1 day – face-to-face\n\nDelivery Methodologies\n\nPlenary Discussions\nLecture / Slide Presentation\nGroup or Pair Activities\nIndividual Reflection\nRole-Play Simulations & Debriefs\nPeer Feedback\nIcebreakers / Energizers / Games\n\nThis course is recommended for:\nStaff\, Supervisors\, and Managers who need to build self-mastery\, emotional agility\, and resilience to handle stress\, lead with empathy\, and sustain high-quality service. \n\n\n\n\n\n\nCourse Name\nTHRIVE: Emotional Intelligence & Resilience in Service Leadership\n\n\nTraining Dates\nOctober 8\, 2026\n\n\nTraining Time\n9:00AM – 5:00PM\n\n\nTraining Venue\nMarco Polo Ortigas Manila\n\n\nCourse Fee\n\n\n\n\nStandard Rate\nPhp 15\,000\n\n\nEarly Bird Rate (Until Sept 24\, 2026)\nPhp 13\,500\n\n\nGroup of 4 Rate (Contact Us to Register)\nPhp 12\,750\n\n\n\n\n\n\nInclusive Of\n\n\n\n\nCourse Materials and Handouts\nCourse Certificates\nBuffet Lunch (if available\, otherwise plated) and AM/PM Snacks
URL:https://crossworks.ph/event/thrive-emotional-intelligence-resilience-in-service-leadership-3/
LOCATION:Marco Polo Ortigas Manila\, Meralco Avenue\, Sapphire Rd\, Ortigas Center\,\, Pasig\, Metro Manila\, 1600\, Philippines
CATEGORIES:Face-to-Face
ATTACH;FMTTYPE=image/png:https://crossworks.ph/wp-content/uploads/2025/10/CourseImage-EB-THR.png
ORGANIZER;CN="Crossworks Training and Consulting Corp":MAILTO:info@crossworks.ph
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Manila:20261016T090000
DTEND;TZID=Asia/Manila:20261016T170000
DTSTAMP:20260105T074645Z
CREATED:20251024T103559Z
LAST-MODIFIED:20260105T074645Z
UID:10000359-1792141200-1792170000@crossworks.ph
SUMMARY:REBOUND: Service Recovery & Complaint Management Excellence
DESCRIPTION:REBOUND\n\n\nService Recovery & Complaint Management Excellence\nCustomers remember how you made things right more than the mistake itself. In today’s competitive market\, service failures happen — but a company’s ability to recover with empathy and speed sets it apart. Effective complaint handling turns frustration into loyalty\, reduces churn\, and protects brand reputation. \nThe REBOUND program equips participants to handle complaints with calm confidence\, apply a structured recovery process\, and rebuild trust through empathy and action. \nAt the end of this course\, participants should be able to:\n\nUnderstand the emotional journey of dissatisfied customers and the Service Recovery Paradox.\nApply a structured 4-step complaint handling process (Acknowledge → Clarify → Resolve → Follow-up).\nDemonstrate empathy\, active listening\, and positive language to calm and reassure upset customers.\nTake ownership and follow through to restore confidence and prevent repeat issues.\n\nCourse Outline\n\nWelcome and Introduction\nObjectives and Overview\nReminders and House Rules\nCustomer Mindset & Emotions – The Complaint Journey\, Service Recovery Paradox\nCommunication Skills for Recovery – Active Listening & Empathy\, Positive Language\, De-escalation\nStructured Service Recovery – 4-Step Recovery Model\, Scripting Practice\nTurning Complaints Into Retention Opportunities\nService Standards & Personal Commitment – Defining What Good Looks Like\, Personal Service Pledge\nSummary and Wrap-Up – Recap\, Key Takeaways\, Action Plan\n\nCourse Duration\n\n1 day – face-to-face\n\nDelivery Methodologies\n\nPlenary Discussions\nLecture / Slide Presentation\nGroup or Pair Activities\nIndividual Reflection\nRole-Play Simulations & Debriefs\nPeer Feedback\nIcebreakers / Energizers / Games\n\nThis course is recommended for:\nFrontliners\, Staff\, Supervisors\, Managers\, and anyone who handles customer complaints face-to-face\, online\, or via phone and wants to strengthen service recovery skills. \n\n\n\n\n\n\nCourse Name\nREBOUND: Service Recovery & Complaint Management Excellence\n\n\nTraining Dates\nOctober 16\, 2026\n\n\nTraining Time\n9:00AM – 5:00PM\n\n\nTraining Venue\nMarco Polo Ortigas Manila\n\n\nCourse Fee\n\n\n\n\nStandard Rate\nPhp 15\,000\n\n\nEarly Bird Rate (Until October 2\, 2026)\nPhp 13\,500\n\n\nGroup of 4 Rate (Contact Us to Register)\nPhp 12\,750\n\n\n\n\n\n\nInclusive Of\n\n\n\n\nCourse Materials and Handouts\nCourse Certificates\nBuffet Lunch (if available\, otherwise plated) and AM/PM Snacks
URL:https://crossworks.ph/event/rebound-service-recovery-complaint-management-excellence-3/
LOCATION:Marco Polo Ortigas Manila\, Meralco Avenue\, Sapphire Rd\, Ortigas Center\,\, Pasig\, Metro Manila\, 1600\, Philippines
CATEGORIES:Face-to-Face
ATTACH;FMTTYPE=image/png:https://crossworks.ph/wp-content/uploads/2025/10/CourseImage-EB-REB.png
ORGANIZER;CN="Crossworks Training and Consulting Corp":MAILTO:info@crossworks.ph
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Manila:20261202T090000
DTEND;TZID=Asia/Manila:20261202T170000
DTSTAMP:20260105T073945Z
CREATED:20251024T113106Z
LAST-MODIFIED:20260105T073945Z
UID:10000367-1796202000-1796230800@crossworks.ph
SUMMARY:CORE: Personal Effectiveness & Self-Leadership at Work
DESCRIPTION:CORE: Personal Effectiveness & Self-Leadership at Work\n\n\nIn today’s demanding workplace\, technical skills alone aren’t enough. Professionals need clarity\, discipline\, and the right mindset to stay productive\, adapt to change\, and deliver meaningful results. Personal effectiveness is about taking ownership — of time\, energy\, mindset\, and impact — so you can thrive at work and in life. \nThe CORE program helps participants become more intentional\, organized\, and resilient. They will clarify priorities\, master self-management tools\, and cultivate a proactive\, values-driven approach to their daily work. \nAt the end of this course\, participants should be able to:\n\nDefine what personal effectiveness means in today’s workplace.\nAssess their current habits and identify personal productivity blockers.\nApply practical tools for prioritization\, time & energy management.\nDemonstrate proactive behavior and accountability to meet goals.\nAlign personal values and strengths with organizational objectives.\n\nCourse Outline\n\nWelcome and Introduction\nObjectives and Overview\nReminders and House Rules\nUnderstanding Personal Effectiveness – Self-Leadership: Mindset vs. Skillset\, The 3 Dimensions: Clarity\, Discipline\, Resilience\nClarity & Goal-Setting – SMART Goals\, Values & Strengths Alignment\, The Focus Funnel\nManaging Time & Energy – Planning vs. Reacting\, Energy Management & Micro-Recovery\, Overcoming Procrastination\nProactivity & Accountability – Victim to Owner Mindset\, Influencing What You Can Control\, Building Habits That Stick\nApplication & Action Plan – Key Changes Commitment\nSummary and Wrap-Up – Recap\, Key Takeaways\, Action Plan\n\nCourse Duration\n\n1 day – face-to-face\n\nDelivery Methodologies\n\nPlenary Discussions\nLecture / Slide Presentation\nSelf-Assessments & Reflections\nGroup or Pair Activities\nPeer Feedback\nIcebreakers / Energizers / Games\n\nThis course is recommended for:\nEmployees\, professionals\, supervisors\, and managers who want to improve productivity\, manage priorities effectively\, and take ownership of their personal growth and work impact. \n\n\n\n\n\n\nCourse Name\nCORE: Personal Effectiveness and Self-Leadership at Work\n\n\nTraining Dates\nDecember 2\, 2026\n\n\nTraining Time\n9:00AM – 5:00PM\n\n\nTraining Venue\nMarco Polo Ortigas Manila\n\n\nCourse Fee\n\n\n\n\nStandard Rate\nPhp 15\,000\n\n\nEarly Bird Rate (Until November 18\, 2026)\nPhp 13\,500\n\n\nGroup of 4 Rate (Contact Us to Register)\nPhp 12\,750\n\n\n\n\n\n\nInclusive Of\n\n\n\n\nCourse Materials and Handouts\nCourse Certificates\nBuffet Lunch (if available\, otherwise plated) and AM/PM Snacks
URL:https://crossworks.ph/event/core-personal-effectiveness-self-leadership-at-work-3/
LOCATION:Marco Polo Ortigas Manila\, Meralco Avenue\, Sapphire Rd\, Ortigas Center\,\, Pasig\, Metro Manila\, 1600\, Philippines
CATEGORIES:Face-to-Face
ATTACH;FMTTYPE=image/png:https://crossworks.ph/wp-content/uploads/2025/10/CourseImage-EB-CORE.png
ORGANIZER;CN="Crossworks Training and Consulting Corp":MAILTO:info@crossworks.ph
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Manila:20261209T090000
DTEND;TZID=Asia/Manila:20261209T170000
DTSTAMP:20260105T071135Z
CREATED:20251024T105400Z
LAST-MODIFIED:20260105T071135Z
UID:10000363-1796806800-1796835600@crossworks.ph
SUMMARY:IMPACT: Influential Communication & Negotiation in Customer Interactions
DESCRIPTION:IMPACT: Influential Communication & Negotiation in Customer Interactions\nGreat customer experiences aren’t just about solving problems — they’re about shaping conversations. Employees who know how to communicate with influence can calm tensions\, secure buy-in\, and negotiate solutions that satisfy both the customer and the business. \nIMPACT equips participants to speak with clarity and confidence\, adapt to different personalities\, and use ethical persuasion and negotiation strategies. \nAt the end of this course\, participants should be able to:\n\nFrame messages clearly and adapt communication style to different customers or stakeholders.\nUse persuasion principles (trust\, credibility\, reciprocity\, social proof) to influence decisions ethically.\nHandle objections with confidence and empathy.\nApply basic negotiation techniques to reach win–win solutions while maintaining relationships.\n\nCourse Outline\n\nWelcome and Introduction\nObjectives and Overview\nReminders and House Rules\nInfluence Foundations – What Influence Is (and Isn’t)\, Credibility & Trust\nUnderstanding Others – Quick Stakeholder Profiling (DISC Lens)\nFraming & Persuasion Tools – Storytelling\, Reciprocity\, Social Proof\, Positive Framing\nNegotiation Made Simple – BATNA\, Win–Win Thinking\, Trade-Offs\nPractical Application – Role-Plays\, Feedback\nSummary and Wrap-Up – Recap\, Key Takeaways\, Action Plan\n\nCourse Duration\n\n1 day – face-to-face\n\nDelivery Methodologies\n\nPlenary Discussions\nLecture / Slide Presentation\nGroup or Pair Activities\nIndividual Reflection\nRole-Play Simulations & Debriefs\nPeer Feedback\nIcebreakers / Energizers / Games\n\nThis course is recommended for:\nFrontliners\, Sales & Service Teams\, Supervisors\, Managers\, and anyone who needs to influence\, negotiate\, or persuade in customer or internal interactions. \n\n\n\n\n\nCourse Name\nIMPACT: Influential Communication & Negotiation in Customer Interactions\n\n\nTraining Dates\nDecember 9\, 2026\n\n\nTraining Time\n9:00AM – 5:00PM\n\n\nTraining Venue\nMarco Polo Ortigas Manila\n\n\nCourse Fee\n\n\n\n\nStandard Rate\nPhp 15\,000\n\n\nEarly Bird Rate (Until November 25\, 2026)\nPhp 13\,500\n\n\nGroup of 4 Rate (Contact Us to Register)\nPhp 12\,750\n\n\n\n\n\n\nInclusive Of\n\n\n\n\nCourse Materials and Handouts\nCourse Certificates\nBuffet Lunch (if available\, otherwise plated) and AM/PM Snacks
URL:https://crossworks.ph/event/impact-influential-communication-negotiation-in-customer-interactions-4/
LOCATION:Marco Polo Ortigas Manila\, Meralco Avenue\, Sapphire Rd\, Ortigas Center\,\, Pasig\, Metro Manila\, 1600\, Philippines
CATEGORIES:Face-to-Face
ATTACH;FMTTYPE=image/png:https://crossworks.ph/wp-content/uploads/2025/10/CourseImage-EB-IMP.png
ORGANIZER;CN="Crossworks Training and Consulting Corp":MAILTO:info@crossworks.ph
END:VEVENT
END:VCALENDAR