Thrive: Emotional Intelligence & Resilience in Service Leadership
2026-10-08 09:00 - 17:00 (Asia/Manila) | Marco Polo Ortigas Manila, Meralco Avenue, Sapphire Rd, Ortigas Center,, Pasig, Metro Manila, 1600, Philippines
Thrive

Emotional Intelligence & Resilience in Service Leadership
The modern workplace is fast-paced and unpredictable. Employees and leaders alike face stress, high customer expectations, and constant change. Emotional Intelligence (EQ) and resilience have become non-negotiable soft skills for thriving in such environments — especially for those in service and leadership roles.
THRIVE helps participants understand and manage emotions, strengthen empathy, and build resilience to stay effective and positive under pressure. Leaders also learn how to create psychologically safe, high-performing teams.
At the end of this course, participants should be able to:

Increase self-awareness and recognize emotional triggers.
Regulate emotions to respond constructively under stress.
Demonstrate empathy to improve service and collaboration.
Build resilience and mental agility to recover quickly from setbacks.
Foster a culture of psychological safety and emotional intelligence within teams (for leaders).

Course Outline

Welcome and Introduction
Objectives and Overview
Reminders and House Rules
Understanding Emotional Intelligence – 5 Domains of EQ, Self-Assessment
Self-Awareness & Emotional Triggers – Identifying Stress Signals, Mindset Shifts
Self-Regulation & Resilience Tools – Managing Stress, Building Bounce-Back Ability
Empathy in Action – Reading Emotions, Practical Empathetic Communication
Leaders’ Corner – Psychological Safety, Coaching Emotional Awareness
Summary and Wrap-Up – Recap, Key Takeaways, Action Plan

Course Duration

1 day – face-to-face

Delivery Methodologies

Plenary Discussions
Lecture / Slide Presentation
Group or Pair Activities
Individual Reflection
Role-Play Simulations & Debriefs
Peer Feedback
Icebreakers / Energizers / Games

This course is recommended for:
Staff, Supervisors, and Managers who need to build self-mastery, emotional agility, and resilience to handle stress, lead with empathy, and sustain high-quality service.

Course Name
THRIVE: Emotional Intelligence & Resilience in Service Leadership

Training Dates
October 8, 2026

Training Time
9:00AM – 5:00PM

Training Venue
Marco Polo Ortigas Manila

Course Fee

Standard Rate
Php 15,000

Early Bird Rate (Until Sept 24, 2026)
Php 13,500

Group of 4 Rate (Contact Us to Register)
Php 12,750

Inclusive Of

Course Materials and Handouts
Course Certificates
Buffet Lunch (if available, otherwise plated) and AM/PM Snacks
