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X-WR-CALNAME:Crossworks - Project Management. Leadership. Design Thinking Trainings.
X-ORIGINAL-URL:https://crossworks.ph
X-WR-CALDESC:Events for Crossworks - Project Management. Leadership. Design Thinking Trainings.
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TZID:Asia/Manila
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DTSTART:20250101T000000
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BEGIN:VEVENT
DTSTART;TZID=Asia/Manila:20260413T090000
DTEND;TZID=Asia/Manila:20260414T170000
DTSTAMP:20260419T110946
CREATED:20251020T113844Z
LAST-MODIFIED:20260316T095515Z
UID:10000306-1776070800-1776186000@crossworks.ph
SUMMARY:Project Management Essentials
DESCRIPTION:Project Management Essentials\n\n\n \nProjects are how organizations turn ideas into real business results—but without the right approach\, even the best ideas can struggle to succeed. Project Management Essentials is a two-day course that introduces participants to modern project management practices based on the latest standards from the Project Management Institute’s PMBOK Guide 8th Edition. Participants will gain a clear understanding of how projects create value within organizations and learn the essential activities involved in starting\, planning\, supporting\, and closing projects effectively. \nThrough a mix of practical tools\, hands-on activities\, and real-world examples\, participants will learn how to build a strong business case\, engage stakeholders\, plan scope and schedules\, manage risks\, and track project performance using both Predictive and Agile approaches. By the end of the program\, participants will have a practical framework and toolkit they can immediately apply to help their teams deliver projects more effectively and achieve meaningful results. \nAt the end of this course\, participants should be able to\n\nDescribe the standards of project management according to the PMBOK Guide 8th Edition\nDiscuss the essential activities performed when starting a project\nPerform essential planning activities needed to manage a project\nDiscuss the essential activities needed to support team performance\nDiscuss the essential activities needed when closing a project\n\nCourse Outline\n\nThe Standard for Project Management\n\nFoundational Elements of Project Management\n\nCharacteristics of a Project\nProject Governance\nOperations and Project Management\nProjects\, Programs\, Portfolios\, and Operations\n\n\nSystem for Value Delivery\n\nCreating Value\nUnderstanding the Project Environment\nProduct Management Considerations\nFunctions associated with Projects\nProject Management Roles\n\n\nProject Management Principles\nPerformance Domains\nProject Life Cycles\n\nProject Phases\nProject Development Approaches\n\nPredictive\nAdaptive (Agile)\nHybrid\n\n\nConsiderations for choosing the Development Approach\nDelivery Cadence\nProject Management Focus Areas\n\n\nOnline Activity\n\n\nStarting a Project\n\nCreating your Business Case\nIdentify and Engage Stakeholders\nBuild a Shared Understanding\nDetermine Project Approach\nSecure Approval to Proceed\nOnline Activity\n\n\nPlanning a Project\n\nPredictive Projects\n\nCreating the Project Management Plan\nDetermining the Project Scope using a WBS\nActivity – WBS\nDetermining the Schedule using a Schedule Network Diagram\nDetermining resources to be used using a Resource Breakdown Structure\nActivity – Project Schedule\nDetermining the Budget\nActivity – S-Curve\nDetermining Project Risks\nActivity – Risk Register\nPlanning for Quality\, Communications\, Procurement\, and Stakeholder Engagement\n\n\nAdaptive Projects\n\nAdaptive Planning Approach\nTimeboxed or Continuous Flow\nTeam Roles\n\nProduct Owner\nProject Team\nTeam Leader / Agile Coach / Scrum Master\n\n\nDetermining the Product Vision / Product RoadMap\nActivity – Product RoadMap\nDetermining the scope using a Product Backlog\nActivity – Product Backlog\n\n\n\n\nSupporting Team Performance\n\nManaging Project Execution\n\nManaging Team Performance and Motivation\nManaging Knowledge and Communication\nManaging Issues and Impediments\n\n\nMonitoring and Controlling Work Performance\n\nPredictive Projects\n\nPlanned vs Actual\nEarned Value Management\nActivity – Earned Value Management\nProject Change Management\n\n\nAgile Projects\n\nBurn down and burn up charts\nVelocity\nKanban Boards\nContinuous Flow Diagrams (CFD)\n\n\n\n\n\n\nClosing a Project\n\nWhy Projects Close\nTransitions /Handovers\nBenefits Realization\nLessons Learned and Retrospectives\nClosing the Project with a Project Closure Report\n\n\n\nCourse Duration\n\n2 days – face to face\n\nDelivery Methodologies\n\nLecture\nTeam-based activities\nIndividual activities\nOnline Quizzes\nPlenary Discussions\n\nThis course is recommended for\n\nProject Managers and Project Team members with little or no formal PM training\nProject Executives\nProject Stakeholders\nAnyone involved in the development and implementation of projects\nProject Managers who want to know the differences in the PMBOK Guide 8th Edition\n\nCrossworks Training and Consulting Corporation is an Authorized Training Partner of the Project Management Institute. You are guaranteed of quality training materials and exclusive content directly from PMI\, the de facto organization for project management globally. Our project manager trainers are all top caliber and have handled extensive projects in various industries. \n\n\n\n\n\nCourse Name\nProject Management Essentials\n\n\nTraining Dates\nApril 13-14\, 2026\n\n\nTraining Time\n9:00AM – 5:00PM\n\n\nTraining Venue\nMarco Polo Ortigas Manila\n\n\nCourse Fee\n\n\n\n\nStandard Rate\nPhp 28\,000\n\n\nEarly Bird Rate (Until March 30\, 2026)\nPhp 25\,200\n\n\nGroup of 4 Rate (Contact Us to Register)\nPhp 23\,800\n\n\n\n\n\n\nInclusive Of\n\n\n\n\nCourse Materials and Handouts\nCourse Certificates\nBuffet Lunch (if available\, otherwise plated) and AM/PM Snacks
URL:https://crossworks.ph/event/project-management-essentials-3/
LOCATION:Marco Polo Ortigas Manila\, Meralco Avenue\, Sapphire Rd\, Ortigas Center\,\, Pasig\, Metro Manila\, 1600\, Philippines
CATEGORIES:Face-to-Face
ATTACH;FMTTYPE=image/png:https://crossworks.ph/wp-content/uploads/2026/03/CourseImage-EB-PME-v2.png
ORGANIZER;CN="Crossworks Training and Consulting Corp":MAILTO:info@crossworks.ph
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BEGIN:VEVENT
DTSTART;TZID=Asia/Manila:20260415T090000
DTEND;TZID=Asia/Manila:20260415T170000
DTSTAMP:20260419T110946
CREATED:20251024T102652Z
LAST-MODIFIED:20260105T074713Z
UID:10000357-1776243600-1776272400@crossworks.ph
SUMMARY:REBOUND: Service Recovery & Complaint Management Excellence
DESCRIPTION:REBOUND\n\n\nService Recovery & Complaint Management Excellence\nCustomers remember how you made things right more than the mistake itself. In today’s competitive market\, service failures happen — but a company’s ability to recover with empathy and speed sets it apart. Effective complaint handling turns frustration into loyalty\, reduces churn\, and protects brand reputation. \nThe REBOUND program equips participants to handle complaints with calm confidence\, apply a structured recovery process\, and rebuild trust through empathy and action. \nAt the end of this course\, participants should be able to:\n\nUnderstand the emotional journey of dissatisfied customers and the Service Recovery Paradox.\nApply a structured 4-step complaint handling process (Acknowledge → Clarify → Resolve → Follow-up).\nDemonstrate empathy\, active listening\, and positive language to calm and reassure upset customers.\nTake ownership and follow through to restore confidence and prevent repeat issues.\n\nCourse Outline\n\nWelcome and Introduction\nObjectives and Overview\nReminders and House Rules\nCustomer Mindset & Emotions – The Complaint Journey\, Service Recovery Paradox\nCommunication Skills for Recovery – Active Listening & Empathy\, Positive Language\, De-escalation\nStructured Service Recovery – 4-Step Recovery Model\, Scripting Practice\nTurning Complaints Into Retention Opportunities\nService Standards & Personal Commitment – Defining What Good Looks Like\, Personal Service Pledge\nSummary and Wrap-Up – Recap\, Key Takeaways\, Action Plan\n\nCourse Duration\n\n1 day – face-to-face\n\nDelivery Methodologies\n\nPlenary Discussions\nLecture / Slide Presentation\nGroup or Pair Activities\nIndividual Reflection\nRole-Play Simulations & Debriefs\nPeer Feedback\nIcebreakers / Energizers / Games\n\nThis course is recommended for:\nFrontliners\, Staff\, Supervisors\, Managers\, and anyone who handles customer complaints face-to-face\, online\, or via phone and wants to strengthen service recovery skills. \n\n\n\n\n\n\nCourse Name\nREBOUND: Service Recovery & Complaint Management Excellence\n\n\nTraining Dates\nApril 15\, 2026\n\n\nTraining Time\n9:00AM – 5:00PM\n\n\nTraining Venue\nMarco Polo Ortigas Manila\n\n\nCourse Fee\n\n\n\n\nStandard Rate\nPhp 15\,000\n\n\nEarly Bird Rate (Until April 1\, 2026)\nPhp 13\,500\n\n\nGroup of 4 Rate (Contact Us to Register)\nPhp 12\,750\n\n\n\n\n\n\nInclusive Of\n\n\n\n\nCourse Materials and Handouts\nCourse Certificates\nBuffet Lunch (if available\, otherwise plated) and AM/PM Snacks
URL:https://crossworks.ph/event/rebound-service-recovery-complaint-management-excellence/
LOCATION:Marco Polo Ortigas Manila\, Meralco Avenue\, Sapphire Rd\, Ortigas Center\,\, Pasig\, Metro Manila\, 1600\, Philippines
CATEGORIES:Face-to-Face
ATTACH;FMTTYPE=image/png:https://crossworks.ph/wp-content/uploads/2025/10/CourseImage-EB-REB.png
ORGANIZER;CN="Crossworks Training and Consulting Corp":MAILTO:info@crossworks.ph
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BEGIN:VEVENT
DTSTART;TZID=Asia/Manila:20260417T090000
DTEND;TZID=Asia/Manila:20260417T120000
DTSTAMP:20260419T110946
CREATED:20251023T162313Z
LAST-MODIFIED:20251023T162313Z
UID:10000334-1776416400-1776427200@crossworks.ph
SUMMARY:AI 101: Fundamentals of Artificial Intelligence Management Systems based on ISO 42001
DESCRIPTION:AI 101: Fundamentals of Artificial Intelligence Management Systems based on ISO 42001\n\n\nThis introductory course provides a foundational understanding of Artificial Intelligence (AI) and the principles of an Artificial Intelligence Management System (AIMS) based on the ISO 42001 standard. It explores the key concepts\, benefits\, and challenges of AI\, and how ISO 42001 provides a framework for organizations to responsibly and effectively manage their AI systems. This course is ideal for individuals seeking a general overview of AI governance and the role of ISO 42001. \nUpon completion of this course\, participants will be able to:\n\nDefine Artificial Intelligence (AI) and related key concepts.\nUnderstand the benefits and potential risks associated with AI systems.\nExplain the purpose and structure of ISO 42001: Artificial Intelligence Management System.\nIdentify the key principles and requirements of ISO 42001.\nRecognize the importance of ethical considerations and responsible AI development and deployment.\nUnderstand how an AIMS based on ISO 42001 can benefit an organization.\nDescribe the relationship between ISO 42001 and other relevant standards and regulations.\n\nCourse Outline:\nModule 1: Introduction to Artificial Intelligence \n\nWhat is Artificial Intelligence? Defining AI\, Machine Learning\, Deep Learning\, and other related terms\nBrief History and Evolution of AI\nThe Potential Benefits and Opportunities of AI\nThe Potential Risks and Challenges of AI (Bias\, Transparency\, Accountability\, etc.)\n\nModule 2: The Need for AI Governance and ISO 42001 \n\nThe Importance of Managing AI Effectively and Ethically\nChallenges in Governing AI Systems\nIntroduction to Management Systems and their Benefits\nOverview of ISO 42001: Purpose\, Scope\, and Structure\nThe Principles of an Artificial Intelligence Management System\nBenefits of Implementing an AIMS based on ISO 42001\nInteractive Exercise: Identifying AI risks and benefits in a given scenario\n\nModule 3: Key Concepts and Requirements of ISO 42001 \n\nUnderstanding the Context of the Organization in relation to AI\nLeadership and Commitment in AI Governance\nPlanning for the AIMS: Objectives\, Risk Assessment\, and Treatment\nSupport: Resources\, Competence\, Awareness\, Communication\, and Documented Information\nOperation: AI Development Lifecycle\, Data Management\, Validation and Verification\nPerformance Evaluation: Monitoring\, Measurement\, Analysis\, and Evaluation\nImprovement: Nonconformity and Corrective Action\, Continual Improvement\n\nModule 4: Responsible AI and the Way Forward \n\nEthical Considerations in AI Development and Deployment\nAddressing Bias\, Fairness\, and Transparency in AI\nAccountability and Responsibility in AI Systems\nThe Role of ISO 42001 in Promoting Responsible AI\nNext Steps for Learning More about ISO 42001\nFinal Q&A and Course Wrap-up\n\nCourse Duration\n\n4 – hours – Virtual Classroom\n\nTarget Audience:\n\nIndividuals with no prior in-depth knowledge of AI or management systems\nManagers and professionals interested in understanding the basics of AI governance and ethical considerations\nEmployees who will interact with or be affected by AI systems within their organization\nIndividuals considering further training in ISO 42001 implementation or auditing\n\n\n\n\n\n\n\nCourse Name\nAI 101: Fundamentals of Artificial Intelligence Management Systems based on ISO 42001\n\n\nTraining Dates\nApril 17\, 2026\n\n\nTraining Time\n9:00AM – 12:00NN\n\n\nTraining Venue\nOnline via Zoom (link to be provided after registration)\n\n\nCourse Fee\n\n\n\n\nStandard Rate\nPhp 10\,000\n\n\nEarly Bird Rate (Until April 3\, 2026)\nPhp 9\,000\n\n\nGroup of 4 Rate (Contact Us to Register)\nPhp 8\,500\n\n\n\n\n\n\nInclusive Of\n\n\n\n\nSoft copy of Course Materials and Handouts\nSoft copy of Course Certificates
URL:https://crossworks.ph/event/ai-101-fundamentals-of-artificial-intelligence-management-systems-based-on-iso-42001/
LOCATION:Online
CATEGORIES:Online
ATTACH;FMTTYPE=image/png:https://crossworks.ph/wp-content/uploads/2025/10/CourseImage-OC-AI101.png
ORGANIZER;CN="Crossworks Training and Consulting Corp":MAILTO:info@crossworks.ph
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