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PRODID:-//Crossworks - Project Management. Leadership. AI Trainings. - ECPv6.18.2//NONSGML v1.0//EN
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X-WR-CALNAME:Crossworks - Project Management. Leadership. AI Trainings.
X-ORIGINAL-URL:https://crossworks.ph
X-WR-CALDESC:Events for Crossworks - Project Management. Leadership. AI Trainings.
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BEGIN:VTIMEZONE
TZID:Asia/Manila
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TZOFFSETFROM:+0800
TZOFFSETTO:+0800
TZNAME:PST
DTSTART:20250101T000000
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BEGIN:VEVENT
DTSTART;TZID=Asia/Manila:20261023T080000
DTEND;TZID=Asia/Manila:20261023T120000
DTSTAMP:20260723T053649Z
CREATED:20251023T170039Z
LAST-MODIFIED:20260723T053649Z
UID:10000336-1792742400-1792756800@crossworks.ph
SUMMARY:AI 101: Fundamentals of Artificial Intelligence Management Systems based on ISO 42001
DESCRIPTION:AI 101: Fundamentals of Artificial Intelligence Management Systems based on ISO 42001\n\n\nThis introductory course provides a foundational understanding of Artificial Intelligence (AI) and the principles of an Artificial Intelligence Management System (AIMS) based on the ISO 42001 standard. It explores the key concepts\, benefits\, and challenges of AI\, and how ISO 42001 provides a framework for organizations to responsibly and effectively manage their AI systems. This course is ideal for individuals seeking a general overview of AI governance and the role of ISO 42001. \nUpon completion of this course\, participants will be able to:\n\nDefine Artificial Intelligence (AI) and related key concepts.\nUnderstand the benefits and potential risks associated with AI systems.\nExplain the purpose and structure of ISO 42001: Artificial Intelligence Management System.\nIdentify the key principles and requirements of ISO 42001.\nRecognize the importance of ethical considerations and responsible AI development and deployment.\nUnderstand how an AIMS based on ISO 42001 can benefit an organization.\nDescribe the relationship between ISO 42001 and other relevant standards and regulations.\n\nCourse Outline:\nModule 1: Introduction to Artificial Intelligence \n\nWhat is Artificial Intelligence? Defining AI\, Machine Learning\, Deep Learning\, and other related terms\nBrief History and Evolution of AI\nThe Potential Benefits and Opportunities of AI\nThe Potential Risks and Challenges of AI (Bias\, Transparency\, Accountability\, etc.)\n\nModule 2: The Need for AI Governance and ISO 42001 \n\nThe Importance of Managing AI Effectively and Ethically\nChallenges in Governing AI Systems\nIntroduction to Management Systems and their Benefits\nOverview of ISO 42001: Purpose\, Scope\, and Structure\nThe Principles of an Artificial Intelligence Management System\nBenefits of Implementing an AIMS based on ISO 42001\nInteractive Exercise: Identifying AI risks and benefits in a given scenario\n\nModule 3: Key Concepts and Requirements of ISO 42001 \n\nUnderstanding the Context of the Organization in relation to AI\nLeadership and Commitment in AI Governance\nPlanning for the AIMS: Objectives\, Risk Assessment\, and Treatment\nSupport: Resources\, Competence\, Awareness\, Communication\, and Documented Information\nOperation: AI Development Lifecycle\, Data Management\, Validation and Verification\nPerformance Evaluation: Monitoring\, Measurement\, Analysis\, and Evaluation\nImprovement: Nonconformity and Corrective Action\, Continual Improvement\n\nModule 4: Responsible AI and the Way Forward \n\nEthical Considerations in AI Development and Deployment\nAddressing Bias\, Fairness\, and Transparency in AI\nAccountability and Responsibility in AI Systems\nThe Role of ISO 42001 in Promoting Responsible AI\nNext Steps for Learning More about ISO 42001\nFinal Q&A and Course Wrap-up\n\nCourse Duration\n\n4 – hours – Virtual Classroom\n\nTarget Audience:\n\nIndividuals with no prior in-depth knowledge of AI or management systems\nManagers and professionals interested in understanding the basics of AI governance and ethical considerations\nEmployees who will interact with or be affected by AI systems within their organization\nIndividuals considering further training in ISO 42001 implementation or auditing\n\n\n\n\n\n\n\nCourse Name\nAI 101: Fundamentals of Artificial Intelligence Management Systems based on ISO 42001\n\n\nTraining Dates\nOctober 23\, 2026\n\n\nTraining Time\n8:00AM – 12:00NN\n\n\nTraining Venue\nOnline via MSTEAMS (link to be provided after registration)\n\n\nCourse Fee\n\n\n\n\nStandard Rate\nPhp 10\,000\n\n\nEarly Bird Rate (Until October 9\, 2026)\nPhp 9\,000\n\n\nGroup of 4 Rate (Contact Us to Register)\nPhp 8\,500\n\n\n\n\n\n\nInclusive Of\n\n\n\n\nSoft copy of Course Materials and Handouts\nSoft copy of Course Certificates
URL:https://crossworks.ph/event/ai-101-fundamentals-of-artificial-intelligence-management-systems-based-on-iso-42001-3/
LOCATION:Online
CATEGORIES:Online
ATTACH;FMTTYPE=image/png:https://crossworks.ph/wp-content/uploads/2025/10/CourseImage-OC-AI101.png
ORGANIZER;CN="Crossworks Training and Consulting Corp":MAILTO:info@crossworks.ph
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BEGIN:VEVENT
DTSTART;TZID=Asia/Manila:20261023T090000
DTEND;TZID=Asia/Manila:20261023T170000
DTSTAMP:20260923T034823Z
CREATED:20251024T103559Z
LAST-MODIFIED:20260923T034823Z
UID:10000359-1792746000-1792774800@crossworks.ph
SUMMARY:REBOUND: Service Recovery & Complaint Management Excellence
DESCRIPTION:REBOUND\n\n\nService Recovery & Complaint Management Excellence\nCustomers remember how you made things right more than the mistake itself. In today’s competitive market\, service failures happen — but a company’s ability to recover with empathy and speed sets it apart. Effective complaint handling turns frustration into loyalty\, reduces churn\, and protects brand reputation. \nThe REBOUND program equips participants to handle complaints with calm confidence\, apply a structured recovery process\, and rebuild trust through empathy and action. \nAt the end of this course\, participants should be able to:\n\nUnderstand the emotional journey of dissatisfied customers and the Service Recovery Paradox.\nApply a structured 4-step complaint handling process (Acknowledge → Clarify → Resolve → Follow-up).\nDemonstrate empathy\, active listening\, and positive language to calm and reassure upset customers.\nTake ownership and follow through to restore confidence and prevent repeat issues.\n\nCourse Outline\n\nWelcome and Introduction\nObjectives and Overview\nReminders and House Rules\nCustomer Mindset & Emotions – The Complaint Journey\, Service Recovery Paradox\nCommunication Skills for Recovery – Active Listening & Empathy\, Positive Language\, De-escalation\nStructured Service Recovery – 4-Step Recovery Model\, Scripting Practice\nTurning Complaints Into Retention Opportunities\nService Standards & Personal Commitment – Defining What Good Looks Like\, Personal Service Pledge\nSummary and Wrap-Up – Recap\, Key Takeaways\, Action Plan\n\nCourse Duration\n\n1 day – face-to-face\n\nDelivery Methodologies\n\nPlenary Discussions\nLecture / Slide Presentation\nGroup or Pair Activities\nIndividual Reflection\nRole-Play Simulations & Debriefs\nPeer Feedback\nIcebreakers / Energizers / Games\n\nThis course is recommended for:\nFrontliners\, Staff\, Supervisors\, Managers\, and anyone who handles customer complaints face-to-face\, online\, or via phone and wants to strengthen service recovery skills. \n\n\n\n\n\n\nCourse Name\nREBOUND: Service Recovery & Complaint Management Excellence\n\n\nTraining Dates\nOctober 23\, 2026\n\n\nTraining Time\n9:00AM – 5:00PM\n\n\nTraining Venue\nMarco Polo Ortigas Manila\n\n\nCourse Fee\n\n\n\n\nStandard Rate\nPhp 15\,000\n\n\nEarly Bird Rate (Until October 9\, 2026)\nPhp 13\,500\n\n\nGroup of 4 Rate (Contact Us to Register)\nPhp 12\,750\n\n\n\n\n\n\nInclusive Of\n\n\n\n\nCourse Materials and Handouts\nCourse Certificates\nBuffet Lunch (if available\, otherwise plated) and AM/PM Snacks
URL:https://crossworks.ph/event/rebound-service-recovery-complaint-management-excellence-3/
LOCATION:Marco Polo Ortigas Manila\, Meralco Avenue\, Sapphire Rd\, Ortigas Center\,\, Pasig\, Metro Manila\, 1600\, Philippines
CATEGORIES:Face-to-Face
ATTACH;FMTTYPE=image/png:https://crossworks.ph/wp-content/uploads/2025/10/CourseImage-EB-REB.png
ORGANIZER;CN="Crossworks Training and Consulting Corp":MAILTO:info@crossworks.ph
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