First Level Managers Program

Enable your future leaders today. Know the basics of being a supervisor / manager at an operational level.

SKU: FLM201801 Category: Tag:


This one-day course is designed to equip supervisors and managers with the knowledge, skills, and attitude needed to perform their roles successfully in the organization. It focuses more on the tactical and operational aspects of management as well as managing team performance and people management activities. Developed by professionals who have worked “in-the-trenches”, this course is offers real-world applications and practical advice not found in other similar training courses.

Course Objectives

At the end of this course, the participant is expected to:

  • Describe leadership and the difference across different levels
  • Describe his/her leadership style and how it impacts the team
  • Demonstrate the use of SMART Goals
  • Apply the techniques of proper delegation to a team
  • Describe the common techniques of managing work performance of first level managers
  • Apply the 4D’s in prioritizing tasks
  • Apply the techniques in managing conflict between various members of the team
  • Apply the GROW Model and Active Listening skills to coach employees
  • Describe the different techniques in motivating team performance

Course Outline

  • Leadership Defined
    • What is a Leader
    • Leadership and Management – Why we need both
    • Leadership across various levels of management
  • You as a manager
    • Activity – Your management style
    • Blake-Mouton Managerial Grid
    • Leadership Styles
      • Lewin’s Leadership Styles
      • Emotional Leadership Styles
    • Aligning your team to the organization
      • Key Results Areas à Key Performance Indicators
      • Developing SMART Goals
      • Activity – SMART Goals
    • Establishing and Distributing work
      • 8 to 80-rule
      • VIE / Expectancy Theory
      • The FLOW states
      • Delegation Techniques
      • Activity – Draw the message
    • Monitoring Work Performance
      • Daily standup meetings
      • Kanban Boards and Visual Techniques
      • MBWA
      • Managing Time more effectively
        • 4D’s of prioritizing tasks
        • The TO-DO lists
      • Online Activity – 4D’s
    • Managing Team Performance
      • Conflict Resolution
        • Types of Conflict Resolution
        • The Conflict Resolution Process
        • Role Playing Activity – Managing Conflict
      • Coaching Performance
        • Active Listening Skills
        • The GROW Model
        • Role Playing Activity – Coaching
      • Motivating your team
        • Individual and Team Communications
        • Rewards and Recognitions
        • Team Building
        • Creating a team identity and charter
      • Summary and Wrap Up

Who should attend

  • Supervisors / Junior Managers
  • Hi potential rank and file employees
  • Team Leaders
  • Managers who want a refresher on supervisory and managerial duties at an operational level

Training Schedules

Additional information


1 day

Experience Level


Min Participants


Max Participants





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