Description
PROGRAM BACKGROUND:
The PRECISION (Proactivity, Decision-Making and Ownership) course is a program designed to equip participants with the foundational concepts of being proactive, effective steps in decision-making, what it means to take ownership and how these are demonstrated in the workplace.
TARGET PARTICIPANTS:
Employees who work individually and/or collaborate with teams to work on assigned tasks or projects either internally (for the company) or externally (for clients / customers).
CLASS SIZE:
6 (minimum) to 12 participants (maximum)
CLASS DURATION:
8 hours / day
LEARNING OBJECTIVES:
- Explain the elements of Proactivity
- Enumerate and explain the 7stages in Decision-Making
- Describe what Ownership is and how it is applied
- Enumerate and explain the steps for handling a customer service crisis
METHODOLOGIES:
- Plenary discussions
- Group tasks
- Lecture
- Individual work
- Reflection
- Debriefs
PROGRAM CONTENT OUTLINE:
- Welcome and Introductions
- About the Course
- Objectives
- Expectation setting
- House rules
- Proactivity
- What does it mean to be PROACTIVE
- Key features of Proactive Behavior
- The Proactive Person and How to be One
- 4 Elements of Proactivity
- Decision-Making
- Problem Solving and Decision-Making differentiated
- 7, 6 or 4: How many steps are there really to Solve a Problem
- The 7 stages in Decision-Making
- Know yourself: Styles in Decision-Making
- Ownership
- Definition of terms: Ownership, Responsibility, Accountability
- The How’s of Ownership
- Empowerment
- Importance of Trust
- Crisis Management: PRECISION @ Work
- What qualifies as a crisis?
- 4 Keys to effectively managing a crisis
- 4 Steps for Handling a Customer Service Crisis
- Create a Crisis Management Plan
- Summary and Wrap-up
TRAINING SCHEDULE
https://crossworks.ph/event/precision-proactivity-decision-making-and-ownership/
