Senior Level Managers Program

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SKU: SLM201801 Category: Tag:


This one-day course is designed to equip managers, department heads, directors, and the like with the knowledge, skills, and attitude needed to perform their roles successfully in the organization. It focuses more on the strategic and tactical aspects of management as well as managing departmental goals and alignment to company strategy. Developed by professionals who have worked “in-the-trenches”, this course is offers real-world applications and practical advice not found in other similar training courses.

Course Objectives

At the end of this course, the participant is expected to:

  • Describe leadership and the difference across different levels
  • Describe the reason for the organization’s existence and its means of operations
  • Describe the effect of the organization’s structure to its strategy
  • Develop a balanced scorecard for his unit
  • Apply various techniques in managing people and culture

Course Outline

  • Leadership Defined
    • What is a Leader
    • Leadership and Management – Why we need both
    • Leadership across various levels of management
  • Your Company
    • The Company Vision and Mission
    • Activity – Company Vision and Mission
    • Value Proposition Canvas
    • Business Model Canvas
    • Activity – Business Model Canvas
  • Your Organization
    • Organizational Structures
    • Activity – Your Organizational Chart
    • The effect of structure to strategy
  • Measuring your unit’s performance
    • CSF’s / KRA’s / KPI’s
    • The Balanced Scorecard
    • Activity – Developing a Balanced Scorecard for your unit
  • Managing People and Culture
    • Cultural Dimensions
    • Managing Up
    • Managing Down
    • Managing Sideways
    • Managing Conflicts
    • Role Playing Activity – Managing People and Cultures
  • Summary and Wrap Up

Who should attend

  • Middle Managers, Department Heads, Directors
  • Junior Managers being groomed for promotions
  • Managers who want a refresher on senior management duties and responsibilities

Training Schedules

Additional information


1 day

Experience Level


Min Participants


Max Participants





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