The Art of Business Correspondence (ABC Training)

Description

PROGRAM BACKGROUND:

The A.B.C. (The Art of Business Correspondence) training is a program designed to equip participants with the needed knowledge and skills in writing effective business correspondence. It aims to impart the wholistic concept of being productive in generating objective results when sending business messages.

TARGET PARTICIPANTS:

Anyone who deals with business writing, e-mail messages, & correspondence on a regular basis which includes key personnel such as, but is not limited to, Frontliners, Secretaries, Administrative Officers, Executives, Managers, etc.

CLASS SIZE: 6 (minimum) to 12 participants (maximum)

CLASS DURATION: 8 hours / day

LEARNING OBJECTIVES:

Explain what Business Correspondence is and its importance
Enumerate and describe the stages of Business Writing
Identify the different types of Business Correspondence
Explain what the universal guidelines of Business Writing (Seven Cs) are

METHODOLOGIES:

Plenary discussions
Group tasks
Lecture
Individual work
Reflection
Debriefs

PROGRAM CONTENT OUTLINE:

Welcome and Introductions
About the Course
- Objectives and Overview
- Expectation setting
- House rules
Introduction to Business Correspondence
- Background, Definition and Context
- Importance of Business Correspondence
- Advantages and Disadvantages
- Types of Correspondence
  - Internal (ex. memo, circular, notes, minutes, etc.)
  - External
  - Personal
Focus on Business Writing
- Parts of a Business Message (E-mail / Letter)
- Stages
  - Pre-writing
  - Drafting
  - Revising
  - Formatting
  - Proof Reading
  - Sending
Quick Review
- E-mail Etiquette
- Grammar
- Spelling
Universal Guidelines to Remember: The 7 Cs of Business Writing
- Clarity
- Conciseness
- Correctness
- Courtesy
- Conversational
- Convincing
- Completeness
Summary and Wrap-up