This comprehensive two-day course provides participants with a deep understanding of ISO 19011, the international standard for auditing management systems. Through a blend of theoretical knowledge and practical application, attendees will explore key auditing principles, types of audits, and the audit process, including planning, execution, reporting, and follow-up. The course also emphasizes the competencies required for auditors and best practices for evaluation and continuous improvement. On the second day, participants will engage in hands-on exercises, case studies, and group discussions to reinforce learning and apply audit techniques in real-world scenarios. Designed for auditors, quality managers, compliance officers, and management system professionals, this course equips learners with the skills to conduct effective and value-driven audits.

At the end of this course, participants should be able to:

• Understand the principles and framework of ISO 19011
• Develop skills to plan, conduct, and report audits effectively
• Recognize the importance of auditor competence and evaluation
• Apply knowledge through practical exercises and case studies

Course Outline

• Day 1: Introduction to ISO 19011 and Auditing Principles
  • Session 1: Overview of ISO 19011
    • Introduction to ISO standards
    • Purpose and scope of ISO 19011
    • Importance of auditing management systems
    • Key terms and definitions
  • Session 2: Understanding Auditing
    • What is an audit?
    • Types of audits: Internal vs External
    • Audit objectives and benefits
    • Key principles of auditing: Integrity, Fair Presentation, Due Professional Care, Confidentiality, and Independence
  • Session 3: Audit Process
    • Phases of an audit:
      • Audit planning
      • Audit preparation
      • Conducting the audit
      • Reporting the audit findings
      • Audit follow-up
    • Roles and responsibilities in the audit process
  • Session 4: Competence and Evaluation of Auditors
    • Required competencies for auditors
    • Evaluation and continuous improvement of auditor performance
• Day 2: Practical Application and Case Studies
  • Session 5: Audit Planning and Preparation
    • Developing an audit plan
    • Criteria for selecting audit teams
    • Preparing for the audit: documentation review, checklists, and resource allocation
  • Session 6: Conducting the Audit
    • Techniques for collecting audit evidence
    • Interviewing techniques and effective communication
    • Observational skills and documentation practices
  • Session 7: Reporting and Follow-up
    • Structuring the audit report
    • Communicating findings and recommendations
    • Follow-up actions and verification of corrective actions
  • Session 8: Case Studies and Group Exercise
    • Analyzing audit scenarios
    • Group discussion and problem-solving
    • Sharing experiences and best practices

Course Duration

• 2 half days – online

Delivery Methodologies

• Online Lecture and Discussion
• Individual Assignments
• Activity / Quizzes
• Case study

This course is recommended for

• Auditors and lead auditors
• Quality managers
• Compliance officers
• Management system professionals