Maximizing Employee Engagement Employees possessing a positive work attitude and demonstrating strong values are crucial to an employer’s The goal of employee engagement is to increase each employee’s drive to succeed in their role. Note that it isn’t the same as “work satisfaction”. An engaged workforce is a productive workforce brought about by a strong […]
CONN.E.C.T (Customer Service Excellence) CONN.E.C.T. (CONNecting with the customer through Excellence in Customer service Training) Customers are more demanding than ever before. They expect to be treated with respect and to have their needs met quickly and efficiently. The competition for customers is fierce. Businesses need to find ways to differentiate themselves from their competitors, and […]
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