Course Description CONN.E.C.T. (CONNecting with the customer through Excellence in Customer service Training) Customers are more demanding than ever before. They expect to be treated with respect and to have their needs met quickly and efficiently. The competition for customers is fierce. Businesses need to find ways to differentiate themselves from their competitors, and one way […]
In today's dynamic workplace, the roles of mentoring, coaching, and counseling have become crucial for personal and professional development. Understanding the differences and similarities among these approaches, as well as knowing when to implement each, is essential for effective leadership and support. The EMBRACE (Enhancing Mentoring, Better Coaching, and Effective Counseling Through Impactful Communication) training […]
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