Poor writing could be hindering you as a professional, or your company’s potential and productivity. Company Presidents, CEOs, and HR professionals rate business writing among the most critical skills for growth and success.
Better correspondence skills can give an organization a huge competitive advantage. Not only does it help build a positive and professional working environment, but it can also result in improved efficiency, more creativity, and better problem solving. Enable your staff to get better business results by taking their writing to a new level and maximize their productivity.

The A.B.C. (The Art of Business Correspondence) training is a program designed to equip participants with the needed knowledge and skills in writing effective business correspondence. It aims to impart the holistic concept of being productive in generating objective results when sending business messages.

At the end of this course participants should be able to

• Explain what Business Correspondence is and its importance
• Enumerate and describe the stages of Business Writing
• Identify the different types of Business Correspondence
• Explain what the universal guidelines of Business Writing are (Seven Cs)
• Demonstrate how to create an effective written response given a scenario

Course Outline

• Welcome and Introduction
  • Objectives and Overview
  • Reminders and House Rules
• Introduction to Business Correspondence
  • Background, Definition and Context
  • Importance of Business Correspondence
  • Advantages and Disadvantages
  • Types of Correspondence
    • Internal (ex. memo, minutes, notes, etc.)
    • External (ex. e-mail, newsletters, press releases, etc.)
• Focus on Business Writing
  • Parts of a Business Message (E-mail / Letter)
  • Stages in E-mail / Letter writing
    • Drafting
    • Revising
    • Formatting
    • Proofreading
• Guidelines to Remember: The 7 Cs of Business Writing\
• Tools You can Use
• Quick Review
  • E-mail etiquette
  • Grammar and Voice (Active / Passive)
  • Spelling and Punctuation
• Summary and Wrap-up
  • Recap and Key Take-Aways

Course Duration

• 1 day

Delivery Methodologies

• Lecture
• Team based activities
• Individual activities
• Plenary Discussions
• Reflections

This course is recommended for

• Anyone who deals with business writing, e-mail messages, & correspondence on a regular basis which includes key personnel such as, but is not limited to, Front liners, Secretaries, Administrative Officers, Executives, Managers, etc.