IMPACT: Influential Communication & Negotiation in Customer Interactions
IMPACT: Influential Communication & Negotiation in Customer Interactions Great customer experiences aren’t just about solving problems — they’re about shaping conversations. Employees who know how to communicate with influence can calm tensions, secure buy-in, and negotiate solutions that satisfy both the customer and the business. IMPACT equips participants to speak with clarity and confidence, adapt […]
₱13,500.00 – ₱15,000.00