IMPACT: Influential Communication & Negotiation in Customer Interactions
Marco Polo Ortigas Manila Meralco Avenue, Sapphire Rd, Ortigas Center,, Pasig
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₱13,500.00 – ₱15,000.00
7 events found.
Week of Events
Sunday, September 13, 2026
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Monday, September 14, 2026
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Tuesday, September 15, 2026
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Wednesday, September 16, 2026
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September 16, 2026 -IMPACT: Influential Communication & Negotiation in Customer Interactions
IMPACT: Influential Communication & Negotiation in Customer Interactions
IMPACT: Influential Communication & Negotiation in Customer Interactions Great customer experiences aren’t just about solving problems — they’re about shaping conversations. Employees who know how to communicate with influence can calm tensions, secure buy-in, and negotiate solutions that satisfy both the customer and the business. IMPACT equips participants to speak with clarity and confidence, adapt to different personalities, and use ethical persuasion and negotiation strategies. At the end of this course, participants should be able to: Frame messages clearly and adapt communication style to different customers or stakeholders. Use persuasion principles (trust, credibility, reciprocity, social proof) to influence decisions ethically. Handle […]
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₱13,500.00 – ₱15,000.00
Thursday, September 17, 2026
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Friday, September 18, 2026
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Saturday, September 19, 2026
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